ServiceNow FSM Architect

Zaelab

ServiceNow FSM Architect leading design and delivery of enterprise ServiceNow FSM solutions. Client-facing role involving consulting, solution architecture, and project delivery.

Posted 6/29/2026full-timeRemote • 🇺🇸 United StatesSeniorLeadWebsite

Tech Stack

Tools & technologies

ERPIoTServiceNowSOAP

About the role

Key responsibilities & impact

Lead end-to-end ServiceNow FSM implementations from discovery through deployment.
Design scalable, best-practice ServiceNow FSM solutions that leverage out-of-the-box capabilities wherever possible.
Facilitate client workshops to gather requirements and translate business needs into technical solutions.
Provide technical leadership to development teams throughout project delivery.
Review solution designs, configurations, integrations, and customizations to ensure quality and scalability.
Partner with project managers to estimate effort, identify risks, and drive successful project delivery.
Support pre-sales by leading discovery sessions, solution demonstrations, architecture discussions, project scoping, effort estimation, and Statement of Work creation.
Act as a trusted advisor to clients throughout implementation and ongoing platform evolution.
Mentor junior consultants and developers on ServiceNow FSM best practices.

Requirements

What you’ll need

7+ years of ServiceNow implementation experience.
Deep hands-on expertise with ServiceNow Field Service Management (FSM).
Experience designing and implementing enterprise-scale FSM solutions.
Strong understanding of:
- Work Orders
- Work Order Tasks
- Scheduling & Dispatch
- Dispatcher Workspace
- Mobile Agent
- Service Territories
- Skills Management
- Resource Scheduling
- Asset Management
- CSDM and CMDB
Experience integrating ServiceNow with ERP, CRM, IoT, GIS, or third-party scheduling platforms.
Strong knowledge of Flow Designer, IntegrationHub, REST/SOAP APIs, Script Includes, Business Rules, Client Scripts, and Service Catalog.
Proven experience leading workshops and engaging directly with executive and business stakeholders.
Experience creating project estimates, solution designs, and Statements of Work.
Excellent communication and consulting skills.
Preferred Qualifications
Certified System Administrator (CSA)
Certified Implementation Specialist – Field Service Management (CIS-FSM)
Certified Application Developer (CAD)
Certified Technical Architect (CTA) or Certified Master Architect (preferred but not required)

Benefits

Comp & perks

Unlimited Vacation/PTO
Full Health Benefits and 401k Fixed Percentage Plan (USA only) RRSP (Canada)
Fully remote and distributed teams
Paid Parental Leave
Ongoing training and education opportunities
0% Bureaucracy Culture - Focus is on responsibilities, not title

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ServiceNow Implementation ExperienceWork OrdersScheduling & DispatchDispatcher WorkspaceMobile AgentService TerritoriesSkills ManagementResource SchedulingAsset ManagementCSDM and CMDB

Soft Skills

Excellent Communication SkillsConsulting SkillsMentoring

Certifications

Certified System Administrator (CSA)Certified Implementation Specialist – Field Service Management (CIS-FSM)Certified Application Developer (CAD)Certified Technical Architect (CTA)