Zūm

Analyst

• Provide in-person and remote technical assistance to end-users for hardware, software, and network-related issues. Diagnose, resolve, or escalate issues to appropriate teams when necessary.
• Monitor and prioritize incoming support tickets in the helpdesk system. Ensure timely resolution and communication with end-users. Handle ticket escalations and document solutions for future reference
• Provide support for macOS, Windows, and Android devices. Perform installations, updates, and maintenance to ensure devices remain secure and efficient
• Assist with Zoom meeting setup, configuration, and troubleshooting for both virtual and hybrid meetings
• Manage user accounts within Active Directory, Microsoft 365, Google Workspace, or other systems.Handle password resets, account unlocks, and access provisioning
• Maintain accurate asset inventory records
• Coordinate device provisioning, configuration, and shipping for new hires and replacements
• Maintain detailed records of issues, resolutions, and best practices
• Contribute to improving internal support processes and knowledge base materials

IT Analyst

Accounting Manager

• Prepare and/or review month-end and close activity in stock based compensation; consolidations, income tax accounting and prepare and review flux analyses as needed
• Assist in managing the monthly and quarterly close process, including financial statement reviews of our locations, to ensure integrity of the consolidated financial statements
• Assist in managing all day-to-day general accounting matters, accounts payable, and the general ledger, including journal entries, reconciliations, month-end close, analyses, and schedules
• Maintain and update financial accounting policies for areas impacting financial reporting
• Participate in implementation of new initiatives including Workiva implementation for external reporting, ensuring accounting processes and controls are accurate, effective, and efficient
• Prepare and or validate the financial data used in external reporting including Cashflow statements and footnotes for Form 10K, 10Q and 8K
• Initiate and streamline existing processes for efficiency and to sustain future growth of the company
• Interface with external auditors in the planning and execution of annual audits, including PBC deliverables, ongoing coordination of audit activities, and financial statement preparation and reviews
• Develop, document, and maintain a strong internal control environment; provide leadership in establishing a SOX-compliant control structure

• Provide in-person and remote technical assistance to end-users for hardware, software, and network-related issues. Diagnose, resolve, or escalate issues to appropriate teams when necessary.
• Monitor and prioritize incoming support tickets in the helpdesk system. Ensure timely resolution and communication with end-users. Handle ticket escalations and document solutions for future reference
• Provide support for macOS, Windows, and Android devices. Perform installations, updates, and maintenance to ensure devices remain secure and efficient
• Assist with Zoom meeting setup, configuration, and troubleshooting for both virtual and hybrid meetings
• Manage user accounts within Active Directory, Microsoft 365, Google Workspace, or other systems. Handle password resets, account unlocks, and access provisioning
• Maintain accurate asset inventory records
• Coordinate device provisioning, configuration, and shipping for new hires and replacements
• Maintain detailed records of issues, resolutions, and best practices
• Contribute to improving internal support processes and knowledge base materials

Recruitment

• Own the toughest roles across various business positions
• Focus on quality talent selection
• Build scalable recruiting processes
• Use data to guide hiring decisions
• Collaborate with leadership to align recruiting efforts with business needs

Senior Business Recruiter

Technical Recruiter

• Own technical hiring end-to-end
• Work closely with the Co-founder and CTO, Engineering leadership and the Chief People Officer
• Focus on Talent Density
• Embed yourself with the team
• Build scalable processes
• Use data to guide decisions
• Collaborate with leadership

Senior Technical Recruiter

Human Resources

• Drive Zum’s national Labor Relations Strategy: Develop and implement a comprehensive employee and labor relations strategy that aligns with the organization's mission, values, and legal requirements across multiple jurisdictions
• Demonstrated ability in complex labor negotiations and experience as first chair negotiator
• Manages union contracts and is responsible for developing and maintaining relationships with union leadership and agents
• Prepares and negotiates initial and renewal labor agreements in accordance with line of business and corporate mandates
• Working knowledge and interpretation of the National Labor Relations Act
• Represent the Company in arbitrations and before the National Labor Relations Board
• Effectively respond to union organizing activity and train managers on employee relations matters including card check neutrality (CCN) campaigns
• Prepares for and assists Operations, regional leadership and HR in dealing with potential labor disputes, strikes, work stoppages and other concerted activity
• Prepares and distributes contract settlement summaries to operations managers, HR partners and regional leadership
• Collaborates with other departments including HR, Operations, Finance, Security, Corporate Communications, Legal and Compliance
• Lead (with legal) and conduct complex Field investigations into employee relations and labor matters, ensuring thoroughness, confidentiality, and compliance with local and state laws and regulations
• Manage complex situations relating to union grievances, performance issues, labour disputes, and other workplace conflict issues
• Collaborate with HR leadership to develop, update, and enforce global policies and procedures related to employee and labor relations, ensuring they are culturally appropriate and legally compliant
• Monitor and interpret changes in State specific employment laws, labor laws and regulations, ensuring the organization's policies and practices remain compliant and adapt to emerging trends
• Analyze labor costs, trends, and operational impact of contractual provisions
• Provide executive summaries and recommendations to leadership on labor strategy, risk, and opportunities
• Collaborate with finance and operations to forecast wage/benefit costs and budget impacts

Senior Director – Labor and Employee Relations

Accounts Payable

• Own the end-to-end AP function, including invoice processing, payment execution, vendor management, reconciliations, and reporting
• Train and evaluate employees to enhance their performance, development, and work product
• Measure the productivity of the staff to streamline processes and promote efficiency and continuous improvement
• Develop and monitor KPIs (e.g., days payable outstanding, processing accuracy, vendor satisfaction) and implement improvements to achieve best-in-class performance
• Provide regular reporting and insights to senior leadership, including cash flow forecasting and spend analysis
• Collaborate with Procurement, FP&A, and Accounting teams ensure proper coding and accruals and proper cash outflows forecasting
• Oversee payment strategies, including ACH, wire transfers, and checks
• Drive process standardization and scalability to support the company’s rapid global growth
• Develop supplier/vendor relationships to quickly resolve payment issues
• Ensure the timely resolution of internal and external inquiries regarding vendor invoice and payment issues
• Identify opportunities for process improvements and lead efforts to implement process changes
• Support Company initiatives as identified by management including the implementation of a E2E procure to pay solution

Accounts Payable Manager

Bookkeeper

• Oversee the in-house multi-location compensation processing. The payroll will comprise 2,000+ employees in multiple states, 9+ unions, and an internally-developed timekeeping system
• Collaborate with finance and operational leaders, IT and HR partners to identify and prioritize areas for improvement, validate business cases for change, and ensure sound decision-making and coordinated communications
• Proactively drive change management activities to ensure wide adoption and acceptance of changes, including engaging key leaders and facilitating impact assessments, training, and other communications
• Implement, maintain, and review weekly and off-cycle multi-location, multi-state payrolls to ensure timely and accurate processing of payroll transactions including wages, benefits, garnishments, taxes, union benefits, and other deductions.
• Manage compliance with federal, state and local tax law, and quarterly and annual payroll reporting, etc., Bureau of Labor Statistics reporting, etc.
• Interpret, educate and apply a variety of laws and regulations governing payroll administration. Provide written and oral explanations to employees, management, union officials and employees as necessary
• Identify ways to optimize the payroll function, collaborate closely with cross-functional teams and other stakeholders, to facilitate the smooth operation of the payroll system
• Develop, implement, and maintain internal control policies, procedures, and compliance with respect to the payroll process, including, but not limited to, pay policies, payroll calendars, payroll checklists, process documentation and other items as necessary
• Ensure standardized payroll policies and procedures are documented, maintained and followed, and service level agreements (e.g., response and resolution times for issues) are met or exceeded by the team
• Communicate and enforce organization-wide payroll policies and processes regarding earnings, deductions, timekeeping, and government and union compliance reporting.
• Serve as subject matter expert in strategic planning concerning new or projected areas of technology or operational direction
• Provide support to external auditors in the performance of their work by answering questions involving the Company’s policies and procedures, and producing schedules/documentation that will assist the auditors in the timely completion of their work
• Develop and maintain effective, productive, cooperative working relationships with employees, supervisory personnel, management, and others
• Educate & train the payroll team continuously

Director, Payroll

• Subject matter expert on US GAAP and SEC regulations for the preparation and filing of SEC reports and demonstrate a clear understanding of related authoritative literature governing financial reporting for public companies
• Prepare technical accounting memos and analysis as needed
• Lead the coordination and preparation of quarterly and year-end external financial reports, including quarterly earnings releases, 10-Qs and 10-Ks and related press releases and earnings release scripts
• Prepare and/or review accounting entries and memos such as stock-based compensation, warrants, EPS, equity roll forward, cash flow statement
• Lead technical accounting research and policy development for complex transactions (e.g., non-standard equity transactions, revenue recognition, leases, debt financing, consolidations, business combinations) and ensure documentation is complete and audit-ready
• Assume ownership of SOX controls in External Reporting
• Assist Investor Relations team as needed with investor engagement activities, including preparation of investor materials on financial performance
• Provide technical accounting training to finance and accounting teams, ensuring a strong understanding of accounting principles and compliance requirements
• Elevate, lead, and inspire an impactful team with a commitment to continuous learning and improvement, using a collaborative management style with a willingness to dig into details to support our objectives in a hyper-growth public company environment
• Drive collaborative and proactive relationships with key stakeholders, including key constituents throughout the Company including but not limited to the external and internal auditors, Legal & Compliance, IT, HR, FP&A, Supply Chain, and Engineering departments

Director, SEC Reporting, Technical Accounting

Accountant

• Perform accounting functions, including, but not limited to recording, reconciling, and analyzing G/L accounts transactions
• Play an integral part in the month-end close process by booking journal entries, preparing account reconciliations, and conducting flux analysis
• Prepare footnotes and schedules for financial statements (10-Q/10-K)
• Assist in the fixed asset and lease management cycle and ensure accurate expense recognition and BS reporting
• Identify opportunities for process improvements and lead efforts to implement process changes
• Operate independently for process improvements and lead efforts to implement process changes
• Initiate processes and streamline existing processes for efficiency and to sustain future growth of the company
• Participate in projects and initiatives related to existing or new process/implementations as needed
• Complete external audit requests, tax requests as well as ad-hoc requests from other part of the organization

Senior Accountant

Full-stack Engineer

• You will be the owner of one or more backend platform verticals.
• You will get to build customer-facing product features and build/expand platform capabilities as you see fit for your needs to deliver business value.
• You will build microservices with the latest technologies like Kubernetes, Kafka, Postgres, gRPC, etc.
• You will get to actively contribute towards establishing good engineering practices - write high-quality, maintainable, testable, and scalable code, and perform code reviews.
• You will develop applications to improve visibility and traceability across the system using tools like Datadog, Rollbar, Segment, etc.

Senior Engineer, Back Platform

Security Engineer

• Design and implement vulnerability management workflows across multiple platforms and systems
• Develop automations to optimize security workflows, threat detection, and data analysis
• Help build out and implement SOC2 compliance framework
• Help buildout and implement SOX required controls within financial tools
• Draft, implement, and maintain security policies, procedures, and monitoring workflows
• Support incident response efforts, including investigation, remediation, and root cause analysis
• Partner with the IT team on least privilege access and DLP controls
• Conduct penetration testing and simulate real-world attacks to proactively identify vulnerabilities
• Build out AI initiatives to support the Security & IT teams needs
• Continuously evaluate new tools and technologies to improve security operations and posture

Operations

• Provides overall Zūm operational leadership by directing safe transportation services and managing customer expectations to support the operating plan and overall business goals
• Provides staff leadership by promoting and ensuring safe, efficient and effective operations
• Sets performance expectations, coaches and counsels all direct reports; administers employee discipline as necessary
• Establishes policy and procedures with General Manager and/or Corporate personnel
• Oversees compliance with state and federal regulations
• Represents Zūm with customer and stakeholder interactions
• Develops thorough understanding of contracts and accompanying operational requirements
• P&L responsibility and manages expenditures in accord with company guidelines
• Promotes Zūm culture with enthusiasm

Operations Supervisor

Manager

• Plan, coordinate, and manage the work of the maintenance technicians including vehicle servicing and cleaning, vehicle repairs, component overhauls, and preventive maintenance inspections.
• Ensure a safe environment exists and all maintenance activities are in compliance with State, Federal, and Company requirements.
• Maintain daily bus availability, vehicles undergoing maintenance, and return to service activity and reporting.
• Identify opportunities and efficiencies for improving service delivery methods.
• Ensure achievement of all maintenance-related key performance indicators (KPIs), including type and timeliness of preventive maintenance inspections (PMIs), the distance between failures, time ‘out of service’, and missed service.
• Establish and adjust maintenance priorities in accordance with work demands, resources, and department goals.
• Initiate and implement projects that improve efficiency and/or reduce operating costs.
• Review financial and budget variances, review repair orders, and authorize account payable documents.
• Develop departmental policies and procedures.
• In relation to subordinates, is responsible for employment decisions, training and development; planning and directing the work; disciplining; handling employee complaints or grievances, and handling performance reviews.
• Other duties as assigned.

Shop Manager

• Understand the concept of behavioral safety and effectively communicate and train within the ZUM Service Center
• Direct interface with the customer to enhance the safety experience and determine the appropriate course of action
• Lead, design, develop, and implement initial and recurrent training programs for transportation personnel
• Manage and lead safety department staff by establishing objectives, standards, work schedules, and accountability for job performance
• Manage the recruitment process of ZUM Service Center personnel
• Coordinate all training activities and maintain compliance programs
• Develop and conduct regularly scheduled programs (e.g., driver safety meetings, award programs) emphasizing ZUM culture
• Serve as primary point of contact responding to personnel injury and vehicle accidents; prepare and submit reports per policy
• Assist HR with recruiting, selecting, and maintaining an authorized level of bus drivers and aides
• Coordinate drug testing requirements and annual physicals with approved providers
• Manage daily Safety Department activity; assign workload to Field Supervisors and Driver Trainers
• Oversee training activities including new driver training, safety training, in-service training, driver road evaluations, Special Education Training, First Aid training
• Supervise Master Trainers and certified drivers/trainers to ensure training is delivered as specified
• Respond to accidents involving school buses; collect accident and investigative reports as needed
• Monitor Netradyne alerts to address re-training opportunities proactively
• Maintain individual bus driver files recording training and accident involvement
• Ensure DOT drug/alcohol testing program compliance with federal regulations
• Leverage telematics, GPS, and Netradyne data to identify unsafe driving patterns, coach drivers, and develop corrective action plans
• Ensure compliance with federal, state, and district transportation regulations (DOT, FMCSA, OSHA) and Zūm safety policies
• Serve as lead investigator for incidents involving school buses; complete root cause analysis, documentation, and corrective actions within timelines
• Coach and mentor Driver Trainers and Field Supervisors; track and report safety metrics and present findings to leadership

IT Analyst

Accounting Manager

IT Analyst

Senior Business Recruiter

Senior Technical Recruiter

Senior Director – Labor and Employee Relations

Accounts Payable Manager

Director, Payroll

Director, SEC Reporting, Technical Accounting

Senior Accountant

Senior Engineer, Back Platform

Security Engineer

Operations Supervisor

Shop Manager

Safety Manager