Zūm

Accounting Manager

• Own the preparation and review of journal entries, balance sheet reconciliations, and monthly close schedules, ensuring accuracy and timely completion
• Ensure proper application of ASC 842 lease accounting standards and fixed assets accounting ASC 360, overseeing classification and reporting accuracy across the lease portfolio
• Manage the fixed asset register end-to-end, including reconciliations to the general ledger and administration of the fixed asset system (e.g., NetAsset)
• Reconcile lease and fixed asset records against fleet management software (e.g., Fleetio) to ensure data accuracy and consistency across systems
• Review and approve month-end accruals, ensuring supporting documentation and departmental input are accurate and complete
• Serve as a key accounting contributor on bus financing transactions, advising on deal structuring, debt and lease classification, and financial statement impact
• Partner with FP&A, Legal, and cross-functional teams to drive reporting initiatives and ad hoc projects
• Manage the external audit process, including preparation of schedules and resolution of auditor inquiries
• Lead the preparation of consolidated financial statements, including intercompany eliminations and reporting across multiple subsidiaries
• Lead meetings with Legal, Procurement, and Operations to obtain the contracts and supporting documentation needed for lease and fixed asset accounting
• Drive continuous process improvements to strengthen the accuracy, efficiency, and controls of financial operations
• Review and mentor accounting staff, providing guidance and quality oversight of their work product
• Support the Company's internal audit program and ensure compliance with SOX requirements while assisting with special projects and other ad hoc assignments as needed

Accounting Manager, Lease & Fixed Assets

Customer Success Manager

• Managing inbound charter requests from new and established customers, predominantly through email, and occasionally via phone calls
• Providing support to multiple Account Executives.
• Utilizing Google Suite to organize and manage communication-related to charter requests
• Learning to use the ZUM admin and charter portals to facilitate the charter booking process
• Overseeing the entire process from initial quote generation to final booking of trips.
• Collaborating effectively with multiple departments within the organization to ensure the smooth execution of charter services
• Maintaining a high level of attention to detail to ensure accuracy and quality of services
• Demonstrating a coachable attitude, always willing to learn and adapt to changing procedures and policies
• Being comfortable with handling a high volume of trip requests, even when the work may become monotonous.
• Able to support multiple channels of communication (Phone, Chat, Email).

Full-stack Engineer

• Own the product architecture of CMX — routing algorithms, real-time dispatch, fleet management, marketplace, and the AI layer underneath it all
• Stay hands-on enough to earn credibility with a senior team — you can read system designs, hold the line on quality, and if needed, roll up your sleeves to write/debug code
• Hire, develop, and retain exceptional engineers. The team is small but mighty today and expanding quickly
• Instill strong engineering practices: code review, incident response, and delivery cadence. Build a culture of execution with urgency and ownership
• Run engineering operating cadences (sprint reviews, roadmap planning) that give leadership an honest view of progress and risk
• Embed AI capabilities directly into how CMX is built — real-time dispatch, predictive exceptions, AI-optimized navigation
• Evaluate and adopt new tools. If a new model, framework, or architecture improves outcomes, you move on it

Director of Engineering – Product Engineering

Customer Support

• Serve as the primary point of contact for inbound charter inquiries via phone, email, and chat
• Capture detailed trip requirements and generate accurate, timely quotations
• Proactively follow up on all quotes and leads to drive conversion to booked revenue
• Manage customer requests including trip changes, cancellations, and issue resolution
• Deliver fast, effective, and professional communication across all customer interactions
• Resolve customer issues with a focus on single-contact resolution whenever possible
• Maintain accurate records of all customer interactions and opportunities in internal systems
• Collaborate with operations teams to align customer needs with service availability
• Meet or exceed individual revenue, conversion, and responsiveness targets
• Contribute to overall team revenue and customer satisfaction goals

Customer Service Representative

Manager

• Maintain and continuously update a comprehensive view of Zum's active claims portfolio across commercial auto, personal injury, and employment matters in all jurisdictions.
• Track employment claim/threatened claim trends across yards and regions - identifying patterns by location, manager, or operational unit and escalating emerging trends before they compound.
• Track case milestones and reserve changes to flag deviations for strategic review.
• Build and maintain systems and processes for real-time claims visibility, ensuring accurate, timely information for stakeholder reporting.
• Managing the claims lifecycle from intake to resolution, ensuring consistent reserve practices and TPA accountability during periods of rapid growth.
• Identify opportunities to reduce reserves and IBNR estimates through proactive claim movement, earlier resolution, and data-supported re-evaluation of case trajectories.
• Prepare briefing materials and trend summaries that lead to proactive conversations with operations leadership by translating claims and incident data into clear, actionable talking points tied to specific yards, routes, or operational patterns.
• Track external litigation trends, verdict data, and settlement benchmarks relevant to school transportation and support litigation trend monitoring with quantitative analysis.
• Produce risk trend reports that feed the legal team’s cross-functional collaboration with operations, safety, and HR on accident reduction and liability mitigation strategies.
• Manage relationships with insurance brokers, underwriting community, and other risk-related service providers (e.g. TPAs).
• Support the carrier relationships by ensuring carriers receive timely, accurate, and well-organized claims data and risk updates.
• Partner with Legal, Operations, and Finance to drive the insurance renewal process, ensuring organizational risk is accurately represented and coverage needs are met.
• Design and implement a risk KPI framework covering claims resolution velocity, reserve accuracy, TPA performance, litigation cost trends, and settlement efficiency.
• Build and maintain dashboards that give visibility into portfolio performance, organized by matter type, jurisdiction, and business line.
• Track KPIs against targets and produce periodic performance reports for internal leadership, translating claims data into clear, actionable insights.
• Continuously refine KPI definitions and reporting cadences as Zum's claims portfolio evolves with geographic expansion.
• Prepare comprehensive risk narratives, qualitative analyses, claims history analyses, and safety summaries for use in annual insurance renewals in close partnership with cross-functional leaders.
• Identify risk factors such as jurisdiction-specific verdict trends or recurring claim categories that may affect coverage terms or premium outcomes, and work to address them proactively.
• Ensure that underwriting submissions reflect legal risk mitigation efforts, not just raw loss data demonstrating to carriers that Zum manages claims with discipline and intention.
• Partner daily with operations to review incident data, aligning on risk flags, and ensuring claims intelligence flows seamlessly between the legal and operational sides of the business.
• Develop a catastrophic risk framework that defines and prioritizes the claim categories with the highest potential severity including student injury, vehicle accidents resulting in serious bodily harm, and multi-claimant incidents and tracks leading indicators for each.

Accounting Manager, Lease & Fixed Assets

Customer Success Manager

Director of Engineering – Product Engineering

Customer Service Representative

Claims Manager