Zūm

Operations

• As a School Operations Manager you will be responsible for managing the day-to-day relationship and serve as the main point of contact between schools/districts and Zum.
• Ensuring student data and campus schedules are accurate and up to date.
• On-boarding and maintaining school accounts, this includes monitoring and reporting KPIs weekly and quarterly
• Coordinate the flow of information between the Sales, Supply, Engineering, and Customer Success team. You will be Zum's source of truth for your accounts.
• Manage Salesforce case queue to ensure any escalation and key requests that cannot be handled by our support staff is completed in a timely manner.
• Continue to identify areas of improvements, be that processes, safety protocols, dashboard/technology features, and big-picture operational planning for expansion.

School Operations Manager

Compliance

• Build & Standardize Workforce Development Programs
• Design and implement standardized onboarding, training, certification, and re-certification programs for 2,500+ CDL drivers and 1,000+ non-CDL driver and attendants across 18 locations and growing
• Create and refine Zūm's home-grown driver certification pipeline to improve time-to-credential, pass rates, and overall training quality
• Develop curriculum, SOPs, competency frameworks, and evaluation tools that can scale across current and future markets
• Drive Safety Compliance & Regulatory Excellence
• Ensure consistent compliance with FMCSA, DOT, and state-specific transportation requirements across all Zūm markets
• Build and maintain systems for managing DQFs, Clearinghouse checks, MVR monitoring, and drug/alcohol testing programs
• Create audit-ready documentation standards and lead internal/external compliance reviews
• Lead Operational Excellence & Process Innovation
• Identify and address process gaps across hiring, onboarding, training, and compliance; design and implement scalable solutions that work across diverse markets
• Lead cross-functional projects that reduce friction, improve conversion rates, accelerate time-to-hire, and strengthen workforce quality
• Partner with location-based training staff to ensure consistent execution while allowing for necessary local adaptation
• Work closely with Field Ops, HR, Recruiting, Safety/Training, Product, and Engineering to ensure seamless execution and data accuracy
• Establish Quality Frameworks & Performance Metrics
• Define and own KPIs for training quality, workforce readiness, safety compliance, and operational effectiveness
• Build reporting frameworks that surface actionable insights and drive continuous improvement
• Use data to identify trends, recommend systemic improvements, and measure the impact of workforce development initiatives on service quality and safety outcomes

Senior Manager, Workforce Excellence – Safety Compliance

Payroll

• Process payroll for 1000 + hourly and salaried employees, including adjustments, Bonus, Reimbursement, corrections, retroactive pay and off cycle / manual checks.
• Administer union payroll per CBA terms, including shift differentials, overtime, and union dues deductions.
• Review payroll data for accuracy, ensuring proper calculations of wages, taxes, and deductions.
• Maintain compliance with federal, state, and local payroll regulations, including tax filings and year-end activities (e.g., W-2s).
• Perform regular payroll audits to identify discrepancies and ensure accuracy.
• Assist in preparing payroll reports and supporting documentation as needed.
• Respond to employee payroll inquiries and provide timely resolution.
• Reconcile payroll registers to each pay period, Validate hours; resolve variances promptly
• Collaborate with HR, Finance, and other teams to ensure accurate employee data and payroll processing.
• Perform pre and post-payroll audits each cycle to catch errors before disbursement.
• Support internal/external audit engagements and SOX compliance; maintain payroll internal controls documentation.
• Identify process gaps and recommend improvements to strengthen accuracy and efficiency.
• Conduct periodic internal audits for compliance with FLSA, state wage laws, and CBA provisions.

Payroll Specialist

Recruitment

• Own the full recruitment cycle for hourly school bus operations roles across multiple locations simultaneously, from sourcing through offer and pre‑hire steps.
• Build and execute high‑volume recruiting strategies to meet location staffing goals.
• Partner with location leadership to understand staffing needs, structure and adjusting recruiting plans accordingly.
• Create and optimize job descriptions and postings to attract qualified candidates.
• Use the applicant tracking system and other recruiting tools to post jobs, track candidates, and move them through the process.
• Conduct initial screens to assess work history, availability, and skills, and present qualified candidates to hiring managers.
• Coordinate interviews and other selection activities; manage schedules and follow‑up for both candidates and managers.
• Initiate and track pre-employment requirements and communicate status to candidates and managers.
• Organize and participate in hiring events and community outreach.
• Monitor recruiting metrics and share regular updates with operations leaders.
• Maintain a strong talent pipeline for current and future hiring needs.

Operations Recruiter

Accounting Manager

• Execute monthly revenue and accounts receivable close procedures, ensuring accurate results are delivered timely for reporting in accordance with US GAAP including reviewing journal entries and reconciliations
• Ability to connect with Customers to resolve outstanding items including detail adherence to contractual provisions by the customer
• Prepare and/or review the billing, accounts receivable and cash collections processes including day-to-day troubleshooting and customer support on billing inquiries, and ensure accuracy of customer contractsEnsure all revenue recognized meets revenue criteria consistent with ASC 606
• Assist in preparation of audit-ready memos for revenue-related standard and non-standard contracts and audited financials as needed
• Partner with Engineering and Sales to fulfill billing data requirements, resolve any customer billing concerns and optimize current processes
• Conduct flux analysis of revenue and accounts receivable accounts
• Build new processes to help the business scale and be a key point person for ERP (NetSuite) revenue module
• Review reports provided to Finance/Sales/ Operations prior to distribution
• Support audit deliverables and help coordinate with auditors during the year-end audit
• Manage and calculate AR reserve balances
• Manage, mentor and develop junior staff members on the team, contribute to a positive and collaborative team culture with highest integrity and sense of ownership
• Assist with special projects needed by Management

School Operations Manager

Senior Manager, Workforce Excellence – Safety Compliance

Payroll Specialist

Operations Recruiter

Revenue Accounting Manager