Zūm

Manager

• Understand the concept of behavioral safety and effectively communicate and train within the ZUM Service Center
• Direct interface with the customer to enhance the safety experience and determine the appropriate course of action
• Lead, design, develop, and implement initial and recurrent training programs for transportation personnel
• Manage and lead safety department staff by establishing objectives, standards, work schedules, and accountability for job performance
• Manage the recruitment process of ZUM Service Center personnel
• Coordinate all training activities and maintain compliance programs
• Develop and conduct regularly scheduled programs (e.g., driver safety meetings, award programs) emphasizing ZUM culture
• Serve as primary point of contact responding to personnel injury and vehicle accidents; prepare and submit reports per policy
• Assist HR with recruiting, selecting, and maintaining an authorized level of bus drivers and aides
• Coordinate drug testing requirements and annual physicals with approved providers
• Manage daily Safety Department activity; assign workload to Field Supervisors and Driver Trainers
• Oversee training activities including new driver training, safety training, in-service training, driver road evaluations, Special Education Training, First Aid training
• Supervise Master Trainers and certified drivers/trainers to ensure training is delivered as specified
• Respond to accidents involving school buses; collect accident and investigative reports as needed
• Monitor Netradyne alerts to address re-training opportunities proactively
• Maintain individual bus driver files recording training and accident involvement
• Ensure DOT drug/alcohol testing program compliance with federal regulations
• Leverage telematics, GPS, and Netradyne data to identify unsafe driving patterns, coach drivers, and develop corrective action plans
• Ensure compliance with federal, state, and district transportation regulations (DOT, FMCSA, OSHA) and Zūm safety policies
• Serve as lead investigator for incidents involving school buses; complete root cause analysis, documentation, and corrective actions within timelines
• Coach and mentor Driver Trainers and Field Supervisors; track and report safety metrics and present findings to leadership

Safety Manager

• Plan, coordinate, and manage the work of the maintenance technicians including vehicle servicing and cleaning, vehicle repairs, component overhauls, and preventive maintenance inspections.
• Ensure a safe environment exists and all maintenance activities are in compliance with State, Federal, and Company requirements.
• Maintain daily bus availability, vehicles undergoing maintenance, and return to service activity and reporting.
• Identify opportunities and efficiencies for improving service delivery methods.
• Ensure achievement of all maintenance-related key performance indicators (KPIs), including type and timeliness of preventive maintenance inspections (PMIs), the distance between failures, time ‘out of service’, and missed service.
• Establish and adjust maintenance priorities in accordance with work demands, resources, and department goals.
• Initiate and implement projects that improve efficiency and/or reduce operating costs.
• Review financial and budget variances, review repair orders, and authorize account payable documents.
• Develop departmental policies and procedures.
• In relation to subordinates, is responsible for employment decisions, training and development; planning and directing the work; disciplining; handling employee complaints or grievances, and handling performance reviews.
• Other duties as assigned.

Shop Manager

Operations

• Provides overall Zūm operational leadership by directing safe transportation services and managing customer expectations to support the operating plan and overall business goals
• Provides staff leadership by promoting and ensuring safe, efficient and effective operations
• Sets performance expectations, coaches and counsels all direct reports; administers employee discipline as necessary
• Establishes policy and procedures with General Manager and/or Corporate personnel
• Oversees compliance with state and federal regulations
• Represents Zūm with customer and stakeholder interactions
• Develops thorough understanding of contracts and accompanying operational requirements
• P&L responsibility and manages expenditures in accord with company guidelines
• Promotes Zūm culture with enthusiasm

Safety Manager

Shop Manager

Operations Supervisor