Customer Service Representative

Zūm

Customer Service Representative converting charter inquiries into booked revenue while ensuring a high-quality customer experience at Zūm. Managing full lifecycle from inquiries through support and bookings.

Posted 6/1/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $53,000 - $63,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the primary point of contact for inbound charter inquiries via phone, email, and chat
Capture detailed trip requirements and generate accurate, timely quotations
Proactively follow up on all quotes and leads to drive conversion to booked revenue
Manage customer requests including trip changes, cancellations, and issue resolution
Deliver fast, effective, and professional communication across all customer interactions
Resolve customer issues with a focus on single-contact resolution whenever possible
Maintain accurate records of all customer interactions and opportunities in internal systems
Collaborate with operations teams to align customer needs with service availability
Meet or exceed individual revenue, conversion, and responsiveness targets
Contribute to overall team revenue and customer satisfaction goals

Requirements

What you’ll need

High school diploma or equivalent required
1–3+ years of experience in a call center, customer service, or inside sales environment
Experience handling high call/email/chat volume with strong responsiveness standards
Demonstrated ability to manage customer interactions professionally and efficiently
Strong written and verbal communication skills
Comfortable using CRM systems and standard business tools (email, spreadsheets, etc.)
Ability to prioritize and manage multiple tasks simultaneously
Customer-focused with a high-quality, responsive approach to service delivery
Sales-oriented — comfortable driving conversations toward booking and revenue conversion
Strong problem-solving skills; able to assess situations quickly and identify effective solutions
Operates with urgency in a high-volume, time-sensitive environment
Preferred
Charter, transportation, or logistics experience
Inside sales or quote-to-book conversion experience
Bilingual (English/Spanish)

Benefits

Comp & perks

Medical
Dental
Vision
401(k)
Holidays
Wellness
Vacation
more.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer serviceinside salesquote-to-book conversionproblem-solvingtrip managementsales-oriented

Soft Skills

strong written communicationstrong verbal communicationprofessionalismresponsivenesscustomer-focusedability to prioritizetime managementcollaborationurgency

Certifications

high school diploma