Customer Success Manager

Zūm

District Success Manager managing charter requests for Zūm Services with a focus on customer relations. Collaborating with operations for smooth execution of services and bookings.

Posted 6/18/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $65,000 - $95,000 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

administrative supportsales supportlogics experienceattention to detailcharter booking processquote generationtask management

Soft Skills

communication skillsorganizational skillsteam collaborationcoachable attitudeadaptabilitydetail-orientedability to handle high volume requests

Tools & Technologies

Google SuiteGmailGoogle DocsGoogle SheetsZUM admincharter portals

Industry Keywords

charter industrytransportation industry

About the role

Key responsibilities & impact

Managing inbound charter requests from new and established customers, predominantly through email, and occasionally via phone calls
Providing support to multiple Account Executives.
Utilizing Google Suite to organize and manage communication-related to charter requests
Learning to use the ZUM admin and charter portals to facilitate the charter booking process
Overseeing the entire process from initial quote generation to final booking of trips.
Collaborating effectively with multiple departments within the organization to ensure the smooth execution of charter services
Maintaining a high level of attention to detail to ensure accuracy and quality of services
Demonstrating a coachable attitude, always willing to learn and adapt to changing procedures and policies
Being comfortable with handling a high volume of trip requests, even when the work may become monotonous.
Able to support multiple channels of communication (Phone, Chat, Email).

Requirements

What you’ll need

1-2+ years of administrative or sales support experience
1-2+ years of logics experience preferred
Exceptional communication skills, both written and verbal
Proficiency in Google Suite, including Gmail, Google Docs, and Google Sheets
Willingness and ability to quickly learn and use ZUM admin and charter website
Strong organizational skills and the ability to manage multiple tasks simultaneously
An understanding of the charter and transportation industry is a plus but not required
The ability to work effectively in a team and cross-collaborate with different departments
A detail-oriented mindset, ensuring all charter requests are processed accurately
A positive and coachable attitude, with the eagerness to adapt to changes and feedback
Comfort with handling a high volume of charter requests and the potential for repetitive tasks

Benefits

Comp & perks

Medical
Dental
Vision
401(k)
Holidays
Wellness
Vacation
more.