Yuno

Team Lead, Key Account Management

Yuno

full-time

Posted on:

Location Type: Remote

Location: Colombia

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Job Level

Senior

About the role

  • Serve as the primary point of contact for key accounts, building deep and lasting client relationships
  • Drive revenue growth through upselling, cross-selling, and identifying new opportunities within existing accounts
  • Monitor client health metrics and address risks or concerns proactively before they escalate
  • Coordinate cross-functionally with Sales, Product, Operations, Legal, and Support to ensure seamless service delivery
  • Translate client feedback into actionable insights for internal teams to improve products and processes
  • Oversee account onboarding and ongoing performance, ensuring clients achieve their strategic objectives
  • Prepare and deliver clear, compelling business reviews and strategic recommendations for client stakeholders
  • Stay current on payment industry trends, regulations, and competitive dynamics to bring value beyond the contract

Requirements

  • Fluent English is a must
  • 8+ years of proven experience as a Key Account Manager or Client Relationship Manager serving international clients in the payments industry
  • Ability to define long-term growth plans for key accounts
  • Agile resolution of complex problems involving multiple stakeholders
  • Strong understanding of payment technologies, financial services, and relevant industry regulations
  • Excellent communication, negotiation, and presentation skills across different levels of seniority
  • Demonstrated ability to manage complex accounts with multiple stakeholders simultaneously
  • Strategic thinker with strong analytical and problem-solving skills
  • High level of ownership — you follow up, you follow through, you close loops
  • Comfortable operating in fast-paced, ambiguous environments where priorities can shift quickly
  • Bachelor's degree in Business, Marketing, or a related field; Master's degree is a plus
Benefits
  • Competitive Compensation
  • Remote Work – You can work from everywhere!
  • Home Office Bonus – A one-time allowance to help you create your ideal home office
  • Work Equipment
  • Stock Options
  • Health Plan wherever you are
  • Flexible Days Off