Human Resources Coordinator
Yum! Center for Global Franchise Excellence
full-time
Posted on:
Location Type: Hybrid
Location: Gurgaon • India
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Tech Stack
About the role
- Run and validate recurring leave reports, including absence validation, fiscal period reporting, intermittent leave, LOA benefit reporting, and sweeper reports.
- Monitor inbound file loads from leave vendor and resolve employee data discrepancies in partnership with PCX Analyst and vendor.
- Track and reconcile leave billing, premium collections, arrears processes, and carrier reporting.
- Identify trends, discrepancies, or recurring data issues and escalate to PCX Analyst as appropriate.
- Maintain and follow established SOPs to ensure consistent and accurate process execution.
- Recommend process improvements and support documentation updates as workflows evolve.
- Manage and action accrual and balance inquiries related to vacation and sick leave received via Oracle work queue.
- Review employee records to validate accrual calculations and current leave balances.
- Respond to routine inquiries using established policies and SOPs.
- Escalate complex or policy-driven questions to the PCX Analyst.
- Monitor shared Benefits and Leave mailboxes.
- Route complex or policy-driven cases to appropriate PCX SMEs with relevant context and documentation.
- Ensure timely acknowledgment and tracking of inbound requests.
- Identify recurring inquiry themes and partner with PCX Analyst/COE on process enhancements and efficiency improvements.
- Review, validate, and prepare vendor invoices for submission across Time Off, Retirement, and other Benefits vendors.
- Perform allocation checks, data validation, and reconciliation prior to approval routing.
- Maintain invoice tracking logs and ensure adherence to established billing schedules.
- Escalate discrepancies or unusual variances to COE for review.
- Manage pension Service Now inquiry intake and routing to US-based SMEs, escalating incomplete or misdirected requests as needed.
- Review standard reports from vendors and take appropriate action to ensure integrity of data and appropriate employee coverage.
Requirements
- 2–4 years of experience in Benefits operations, HR shared services, payroll support, finance operations, or similar structured delivery environments.
- Experience working with reporting, data validation, reconciliation, or invoice processing.
- Strong attention to detail and commitment to accuracy in repeatable processes.
- Proficiency in Excel and comfort navigating HRIS systems and vendor platforms.
- Ability to manage multiple priorities in a high-volume environment.
- Strong written communication skills for case documentation and routing.
Benefits
- Health insurance
- Retirement plans
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data validationreconciliationinvoice processingreportingabsence validationaccrual calculationsleave managementbilling processesvendor invoice preparationprocess improvement
Soft Skills
attention to detailcommitment to accuracyability to manage multiple prioritiesstrong written communication