Customer Care Coordinator – Temp
Yum! Center for Global Franchise Excellence
full-time
Posted on:
Location Type: Hybrid
Location: Irvine • California • United States
Visit company websiteExplore more
Salary
💰 $23 - $24 per hour
About the role
- Field phone and website complaints, comments and feedback regarding guest experiences
- Assist with customer recovery including mailing Chartickets and/or reimbursements
- Analyze customer comments /complaints and provide feedback to District Managers and field to improve overall experience
- Reach out to District Managers to contact Restaurant managers directly when needed
- Summarize guest experience in customer care services database to track complaints/comments
- Participate in cross-functional initiatives from planning through execution to ensure best in class customer satisfaction
- Collaborate with external vendor partners to optimize customer experience
Requirements
- 1-2 years of experience working in a call center environment strongly preferred
- Proficient in Microsoft Office Suite and related systems
- Strong ability to positively communicate with Habit guests and Operations team
- Strong project management skills
- Creative, detail oriented and proactive in all areas of work
- Relationship oriented, personable with demonstrated success in developing effective relationships with managers, staff, public and customers
- The ability to be constructive and neutral in adverse situations
- Able to manage multiple projects and deadlines in a fast-paced environment implementing exceptional detail orientation and organizational skills
- Ability to work independently and manage programs self-sufficiently
- Ability to multi-task and strong time management skills
- Proficient in business etiquette in all forms of communication
- Able to work some weekends on a rotating schedule
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Microsoft Office Suitecustomer care services databaseproject management
Soft Skills
positive communicationdetail orientedproactiverelationship orientedconstructive in adverse situationsmulti-taskingtime managementorganizational skills