Yum! Center for Global Franchise Excellence

Director, Digital Product

Yum! Center for Global Franchise Excellence

full-time

Posted on:

Location Type: Hybrid

Location: Irvine • California • United States

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Salary

💰 $202,400 - $238,100 per year

Job Level

Lead

About the role

  • Lead product management capabilities for all digital customer experience ecosystems including ecommerce, martech, kiosk, delivery, digital signage, and consumer-facing AI spaces
  • Partner closely with loyalty, CRM, digital merchandising, restaurant CX, and marketing teams to grow functionality and capabilities that drive top line revenue, increase conversion, enhance the guest experience, and make CX easy for our team members to deliver consistently
  • Ideate and design the future of commerce across existing and unestablished channels – from next-generation payment and wallet capabilities to the future of generative and agentic AI and the role of social/conversational commerce
  • Champion product teams collaboration and prioritize across our Taco Bell, Yum!, and 3rd party vendor engineering teams to deliver stable products and new functionality
  • Represent all digital product in annual planning and goal setting; lead teams to drive focus in delivering against goals
  • Develop teams both professionally and culturally to achieve high performance, high collaboration, and high team satisfaction across the organization
  • Thought leader with cross-functional partners to understand requirements and goals
  • Create and articulate vision, strategic goals, and impact – to business, franchisees, team members, and customers – and execute a roadmap that demonstrates measurable value.
  • Lead a test-and-learn mentality aimed at finding quick opportunities to iterate and deliver results; leverage agile methodology to quickly innovate, size opportunities, research, test, analyze, and further optimize our product suite
  • Manage feedback loop from stakeholder and leaders to share roadmap updates, status, and evolution of roadmaps
  • Drive accountability for budget allocation and management across product teams, inclusive of engineering and QA costs
  • Serve in a leadership role for the US Digital team at Taco Bell; be a thought partner across the Taco Bell and Yum! Brands businesses

Requirements

  • Bachelor’s degree (or MBA) in Business, Information Systems, or technology related discipline, or equivalent years of experience.
  • 10+ years of experience as a digital product lead or related strategic digital field.
  • 5+ years of experience as a people leader
  • Excellent communication and interpersonal skills to influence stakeholders – across junior, peer, and leadership levels – and build strong partnerships with trust and empathy.
  • Passionate about customer-centricity and data-driven strategy; committed to test-and-learn and growth mindsets.
  • Outstanding analytical, critical thinking, and organizational skills with high attention to detail.
  • Adaptable and flexible with an enterprise mindset and ability to think, plan, and execute resourcefully across multiple projects, priorities, and teams.
  • Able to provide leadership, direction, and coaching to junior team members as well as cross-functional partners
Benefits
  • bonus eligibility
  • benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
digital product managementecommercemartechAIagile methodologydata-driven strategyanalytical skillscritical thinkingorganizational skillsbudget management
Soft skills
communication skillsinterpersonal skillsleadershipcollaborationcustomer-centricityadaptabilityflexibilitycoachinginfluencingtrust building
Certifications
Bachelor’s degreeMBA