Yugabyte

Technical Support Engineer

Yugabyte

full-time

Posted on:

Origin:  • 🇬🇧 United Kingdom

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Job Level

Mid-LevelSenior

Tech Stack

AWSAzureCloudDistributed SystemsGoogle Cloud PlatformJavaLinuxOpen SourceOraclePostgresPythonSQLUnix

About the role

  • Work collaboratively with customers to troubleshoot issues, guide them through technical challenges, and ensure they get the most out of YugabyteDB.
  • Provide timely, empathetic, and technically sound assistance to customers using YugabyteDB.
  • Troubleshoot and resolve technical issues involving distributed databases, cloud infrastructure, APIs, and application integrations.
  • Collaborate closely with Engineering, Product, and Documentation teams to ensure customer needs are addressed effectively.
  • Maintain detailed case documentation and follow established support processes.
  • Contribute to knowledge base articles and support tools to enhance self-service capabilities for customers.
  • Continuously learn new technologies and expand understanding of Yugabyte’s ecosystem.
  • Participate in a global on-call rotation, providing after-hours and weekend support when assigned.
  • Align workday with UK business hours and operate remotely from within the U.K.

Requirements

  • Strong technical foundation in at least one of the following: databases, distributed systems, cloud platforms (AWS, GCP, Azure), Linux/Unix administration, or programming/scripting (Python, Bash, Java, etc.).
  • Excellent problem-solving and analytical skills, with the ability to learn new systems quickly.
  • Strong communication skills — both written and verbal — to interact effectively with technical and non-technical audiences.
  • Proactive, customer-first mindset, with patience and persistence when resolving issues.
  • Ability to work independently in a fully remote environment while collaborating across global teams.
  • Willingness to work UK business hours.
  • Prior support experience is valuable but not required; graduates from a relevant qualification will be considered.
  • Participate in a global on-call rotation, providing after-hours and weekend support when assigned.
  • Nice to have: experience in a technical support, customer success, or DevOps/SRE role.
  • Nice to have: familiarity with open-source software and community-driven projects.
  • Nice to have: knowledge of PostgreSQL or other relational databases.