Yugabyte

Support Engineer

• Work collaboratively with customers to troubleshoot issues, guide them through technical challenges, and ensure they get the most out of YugabyteDB.
• Provide timely, empathetic, and technically sound assistance to customers using YugabyteDB.
• Troubleshoot and resolve technical issues involving distributed databases, cloud infrastructure, APIs, and application integrations.
• Collaborate closely with Engineering, Product, and Documentation teams to ensure customer needs are addressed effectively.
• Maintain detailed case documentation and follow established support processes.
• Contribute to knowledge base articles and support tools to enhance self-service capabilities for customers.
• Continuously learn new technologies and expand understanding of Yugabyte’s ecosystem.
• Participate in a global on-call rotation, providing after-hours and weekend support when assigned.
• Align workday with UK business hours and operate remotely from within the U.K.

Technical Support Engineer

• We are seeking a Technical Support Engineer to join our growing Customer Success organization.
• Work collaboratively with customers to troubleshoot issues, guide them through technical challenges, and ensure they get the most out of YugabyteDB.
• Provide timely, empathetic, and technically sound assistance to customers using YugabyteDB.
• Troubleshoot and resolve technical issues involving distributed databases, cloud infrastructure, APIs, and application integrations.
• Collaborate closely with Engineering, Product, and Documentation teams to ensure customer needs are addressed effectively.
• Maintain detailed case documentation and follow established support processes.
• Contribute to knowledge base articles and support tools to enhance self-service capabilities for customers.
• Participate in a global on-call rotation, providing after-hours and weekend support when assigned.

• Join Yugabyte's mission to become the default transactional database for cloud-native applications (YugabyteDB, PostgreSQL-compatible distributed database).
• Provide timely, empathetic, and technically sound assistance to customers using YugabyteDB.
• Troubleshoot and resolve technical issues involving distributed databases, cloud infrastructure, APIs, and application integrations.
• Collaborate with Engineering, Product, and Documentation teams to ensure customer needs are addressed; maintain detailed case documentation and follow established support processes.
• Contribute to knowledge base articles and support tools to enhance self-service capabilities for customers.
• Continuously learn new technologies and expand understanding of Yugabyte’s ecosystem; participate in global on-call rotation providing after-hours and weekend support when assigned.
• Logistics: Hybrid role in Baner, Pune (work from office 2 days per week, 40%); aligned with early morning IST hours; weekend coverage and two fixed consecutive weekdays off.