Yugabyte

Support Engineer

• Triage and own technical support tickets from enterprise customers
• Investigate incidents methodically
• Write clear internal notes and handover documentation
• Attempt repros of customer issues
• Escalate to engineering when warranted
• Contribute to the team's shared knowledge base
• Be a calm, professional voice for customers

Technical Support Engineer

Sales Engineer

• Partner with Account Executives to qualify opportunities, understand customer requirements, and drive technical sales efforts.
• Conduct tailored product demos, architecture deep-dives, and hands-on workshops for prospective customers.
• Lead proof-of-concept (POC) engagements, working directly with customer engineers to design, deploy, and validate YugabyteDB in their environment.
• Serve as a trusted technical advisor on distributed databases, cloud-native architectures, and application design best practices.
• Create and maintain technical collateral (presentations, whitepapers, demo scripts, etc.) to support the sales process.
• Act as the voice of the customer by providing feedback to product, engineering, and support teams.
• Represent Yugabyte at industry events, webinars, and technical meetups.

Technical Support Engineer

Senior Sales Engineer