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Yugabyte

Technical Support Engineer

Yugabyte

Technical Support Engineer at YugabyteDB providing support for cloud-native applications and relational databases. Collaborating with a global team to resolve technical issues and assist enterprise customers.

Posted 7/24/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $120,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical support capabilities with a focus on incident investigation, documentation, and customer communication. Proficient in using Linux tools and relational databases to effectively resolve customer issues.

Highest-signal resume keywords
Technical Support ExperienceLinux Tools ProficiencyRelational Database QueryingIncident Investigation SkillsDocumentation and Note-Taking

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Technical SupportIncident InvestigationRelational DatabaseQuery WritingLinux Tools
Soft Skills
Professional CommunicationCalm Demeanor
Industry Keywords
Enterprise CustomersSupport TeamSoftware Product

Tech Stack

Tools & technologies
Linux

About the role

Key responsibilities & impact
  • Triage and own technical support tickets from enterprise customers
  • Investigate incidents methodically
  • Write clear internal notes and handover documentation
  • Attempt repros of customer issues
  • Escalate to engineering when warranted
  • Contribute to the team's shared knowledge base
  • Be a calm, professional voice for customers

Requirements

What you’ll need
  • Technical background in any discipline (software, systems, automotive, aerospace, networking, electronics)
  • Familiarity with Linux tools (find and grep)
  • Note-taking skills for gaining context
  • Experience with relational databases (writing queries)
  • Experience on a support team for a large software product (optional)

Benefits

Comp & perks
  • Health plans
  • Retirement plans
  • Unlimited paid time off (PTO)