Support Engineer

• Provide first-line support for Microsoft Dynamics 365 Business Central issues and queries.
• Log, categorise, and prioritise incidents and service requests using our ticketing system.
• Perform initial diagnosis and resolve or escalate issues to 2nd/3rd line support.
• Maintain clear and professional communication with clients throughout the support lifecycle.
• Document resolutions and contribute to internal knowledge base articles.
• Collaborate with internal teams to ensure seamless support delivery.
• Monitor and follow up on open tickets to ensure timely resolution.
• Support onboarding of new clients into the managed service.

1st Line Business Central Support Analyst, D365

Developer Support Engineer

Technical Customer Support Engineer – EMEA

Technical Support Engineer

Technical Support Engineer

Technical Support Specialist, Level 2