Infinity Group UK

Field Engineer

• Be the first point of contact and set the tone - clear, calm, and focused on resolution.
• Diagnose and fix common issues across devices, applications, and access, reducing downtime wherever possible.
• Make sure every issue is correctly prioritised, categorised, and routed — avoiding delays and misdirection.
• Communicate clearly and consistently so customers always know what’s happening and what to expect.
• Spot patterns, reduce repeat issues, and contribute to knowledge that improves speed and consistency.

Service Desk Engineer, 1st Line