Infinity Group UK

Sales

• Manage and mentor the pre-sales team, fostering a collaborative and high-performance work environment.
• Develop and implement pre-sales strategies that align with business goals and drive growth.
• Oversee the creation of tailored solutions that address client needs and differentiate our offerings in the market.
• Engage with clients to understand their requirements, present solutions, and build strong relationships.
• Lead the development of high-quality proposals, including RFP/RFI responses, estimates, and sales collateral.
• Work closely with sales, marketing, and delivery teams to ensure alignment and a smooth transition from pre-sales to project execution.
• Stay up-to-date with industry trends, competitor offerings, and emerging technologies to inform pre-sales strategies.
• Monitor and report on pre-sales performance metrics, making data-driven decisions to improve processes and outcomes.
• Provide thought leadership and contribute to the development of marketing content, including whitepapers, case studies, and presentations.

Head of Pre-Sales

Security Engineer

• Build and maintain relationships with key decision-makers.
• Understand customer needs and present Microsoft solutions that align with their business goals.
• Drive revenue growth by identifying and qualifying new opportunities.
• Lead sales presentations and negotiations to close deals.
• Work closely with account teams, partners, Microsoft sellers, and technical specialists to deliver comprehensive solutions.
• Coordinate with internal resources to ensure customer satisfaction.
• Stay updated on industry trends and competitor offerings.

Sales Specialist – Infrastructure, Modern Work & Security

Support Engineer

• Provide first-line support for Microsoft Dynamics 365 Business Central issues and queries.
• Log, categorise, and prioritise incidents and service requests using our ticketing system.
• Perform initial diagnosis and resolve or escalate issues to 2nd/3rd line support.
• Maintain clear and professional communication with clients throughout the support lifecycle.
• Document resolutions and contribute to internal knowledge base articles.
• Collaborate with internal teams to ensure seamless support delivery.
• Monitor and follow up on open tickets to ensure timely resolution.
• Support onboarding of new clients into the managed service.

Head of Pre-Sales

Sales Specialist – Infrastructure, Modern Work & Security

1st Line Business Central Support Analyst, D365