Senior AWS Support Engineer
Ingram Micro
full-time
Posted on:
Location Type: Office
Location: Milton Keynes • 🇬🇧 United Kingdom
Visit company websiteJob Level
Senior
Tech Stack
AWS
About the role
- Stay up-to-date with the latest AWS technologies and best practices
- Oversee incoming AWS-related support issues from Level 1 and Level 2 agents
- Resolve complex issues internally
- Step in to troubleshoot and resolve advanced technical issues across AWS services
- Design and implement support workflows and preventive measures
- Strengthen the capabilities of the support team through training sessions
- Create and maintain technical documentation, SOPs, and knowledge base articles
- Guide and support junior engineers
Requirements
- 5+ years in technical support, service-desk or customer-facing IT roles
- 2+ years hands on experience supporting AWS
- In-depth knowledge of AWS services and architecture
- Strong understanding of networking concepts and protocols
- One or more AWS certifications such as AWS Certified Solutions Architect, AWS Certified SysOps Administrator, or AWS Certified DevOps Engineer
- Excellent communication and interpersonal skills
Benefits
- Competitive salary
- Opportunities for professional development
- Flexible working hours
- Health insurance
- Team bonding events
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
AWSAWS servicesAWS architecturenetworking conceptsnetworking protocolstechnical supporttroubleshootingtechnical documentationSOPsknowledge base articles
Soft skills
communication skillsinterpersonal skillsteam leadershiptrainingproblem-solving
Certifications
AWS Certified Solutions ArchitectAWS Certified SysOps AdministratorAWS Certified DevOps Engineer