Yu Energy

Account Manager

• Accountability for overall performance and pipeline for your TPI’s covering Acquisitions, Renewals and New Connections
• Account Plan with TPI’s to understand and give visibility of their routes to market, potential value and actions to progress value/volume
• Understand challenges and blockers to sales and ensure these are logged, collated, and communicated to senior management and wider business
• Adhere to agreed service level agreements for the pricing and servicing of TPI contracts
• Utilise your experience and relationships in this market to grow the business
• Identify and understand TPI needs and work with key stakeholders to make things happen
• Be the “go to person” for all TPI enquiries - objections, billing issues, servicing queries, commission statements and consumption reports, new propositions etc
• Gain an in-depth knowledge in to your TPI’s, their wants and needs and how we can work together better
• To constantly hit profit and margin targets that sit within your TPI caseload having responsibility to drive sales through weekly contact with your TPI’s collating feedback to aid future improvements
• Price TPI tenders selectively, where required to win larger business
• Negotiating contracts taking them through the journey to agreed and signed
• Working closely with TPI’s on objections, rejections, and credit control etc
• Providing accurate reports to both Management and TPI’s where necessary
• Performance manage all TPI’s with an expectancy of growth
• Weekly conference calls with your top TPI’s to manage their performance and track tenders, renewals
• Working with TPI’s to help reduce any outstanding debt for their customers
• Lead, own incentives to create more business through allocated TPI’s
• F2F contact off site with TPI’s where necessary to support strategy
• Ability to run own desk without being micromanaged
• Work with allocated support providing timely tenders with sufficient information
• Providing up to date status to line manager for all key accounts via account planning including pipeline etc

Relationship Manager

• Prospecting and identifying new business opportunities, so as to exceed Acquisition sales targets for customers with a higher energy spend across our TPI’s
• Owning the relationship with our more valuable customers, ensuring all aspects of each account is running in line with expectations.
• Identifying and driving internal improvements to the customer proposition and delivery of services to the assigned customers, working with the relevant departments to enable timely implementation.
• Working closely with Yu Energy’s Commercial Team to ensure opportunities are understood in terms of risk, credit and overall commerciality of the deal.
• Deliver personal sales targets – Developing and Managing your own renewal portfolio to maximise retention and revenue
• Negotiate gas and electricity supply contracts within delegated authority levels.
• Manage and develop new and existing TPI partnerships to increase new business revenue through the channel. Including managing engagement through telephone and face to face meetings and maximising opportunity.
• Understand and Develop a Key Account Management Process in conjunction with Customer Operations with the emphasis on maximising retention and revenue.
• Proactively develop and improve propositions with TPIs, identifying additional areas of added value business for both parties
• Production of bespoke sales quotations and tenders for TPI’s and processing of all contracts
• To support or actively manage, where appropriate, all Key Account Tenders for new and existing business. The emphasis being on those tenders which are over an agreed size (either sites or AQ) or have more “complex” requirements.
• Work closely with the TPI BDM to ensure effective communication between Account Managers and Business Development activity, with an emphasis on building effective relationships and increasing conversion rates.
• Play an active role within the overall Yu Energy sales structure to increase efficiencies, reduce errors and promote a “first-time right” approach to non-sales specific tasks. To support building TPI relations through an effective sales support function.
• Monitor/Report on competitor/TPI activity where required

Mid-Market Account Manager – TPI Sales

Risk

• Part of an experienced Trading and Pricing team responsible for purchasing circa £300 million of gas and power for circa 40,000 business customers
• Support the Trading team with detailed analysis and scenario modelling of wholesale price movements
• Development of models to predict customer demand including, but not limited to, growth modelling, predicting behavioural changes, weather adaptions and portfolio segmentation analysis
• Assist the Trading team in development of strategies to manage traded position and exposure
• Support the team on the day to day running of the trading desk
• Support the Pricing team in the development of pricing models and price forecasts
• Provide support across the Trading and Pricing teams to resolve operational queries
• Ad hoc support on reporting for internal and external purposes
• Opportunity to become increasingly involved in strategy development as career progresses
• Reports to: Senior Risk Analyst & Trading and Risk Operations Manager
• Location: Nottingham Head Office; Monday to Friday, 37.5 hours per week

Junior Risk Analyst

Engineer

• Responsible for the safe installation, exchange, commission, removal and ongoing maintenance of metering systems and associated equipment and communication systems
• Undertake friendly Debt Resolution Visits to fit Smart Meters and collect outstanding debt with dedicated back-office support
• Alternate between attending Warrants as the engineer and acting as the Warrant Officer (never solo)
• Work predominately in the commercial sector, focused on quality with safety paramount
• Build and maintain positive relationships with customers to deliver successful outcomes
• Upskilling and ongoing mentoring support provided (three phase, medium pressure, CT, Gas U16–U40, half hourly metering, technical lead opportunities)
• Accountability for stock, company vehicles and property; ensure all health and safety regulations and company targets are achieved
• Report to Regional Field Manager and contribute to team and business development

Commercial Metering Engineer, Dual Fuel, Transient – Including Warrant Officer

• Safe installation, exchange, commission, removal and ongoing maintenance of metering systems and associated equipment and communication systems
• Undertake friendly Debt Resolution Visits to fit Smart Meters and collect outstanding debt with back-office support
• Attend Warrants as the engineer and act as the Warrant Officer (never solo) to resolve debt
• Deliver metering work predominantly in the commercial sector, focusing on quality and safety
• Build relationships with customers and drive positive customer outcomes
• Alternate between field engineering tasks and warrant officer responsibilities
• Ensure all health and safety regulations and company targets are achieved
• Accountability for stock and the safe ownership of company vehicles and property
• Willingness to continuously develop technical skills and participate in upskilling (three phase, medium pressure, Half Hourly/CT, Gas U16–U40)
• Report to the Regional Field Manager and collaborate with back-office support teams
• Work patterns include transient working away (1, 2 or 3 weeks out of 4) and location focus on Slough (SL postcodes)

Transient Dual Fuel Commercial Metering Engineer, including Warrant Officer

Sales

• Drive sales of Yü Energy’s business utility solutions to new customers.
• Grow the business by generating new sales and building a portfolio of quality leads through proactive calling.
• Build strong relationships with potential customers by understanding the needs and concerns of their business.
• Quote and service utilities contracts for new customers and identify opportunities to maximise sales.
• Develop problem solving skills to manage issues and queries within an appropriate timeframe.
• Provide highest levels of customer satisfaction to uphold the brand reputation.
• Use CRM system to record, manage and develop opportunities.
• Regularly meet with and have exposure to senior management; report to SME Direct Sales Manager.

Direct Sales Advisor

Customer Success Manager

• Reports to: Customer Success Team Leader
• Location: Leicester Office LE3 5BZ
• Working hours: Monday to Friday 08:30-17:00, 37.5 hours a week Salary: £25,000 - £26,000 (Bonus Subject to Performance and KPI’s
• We are looking to expand our Customer Success Team to our Leicester office, due to continued success & growth and have created an exciting opportunity for an experienced Customer Success Specialist, ensuring an excellent standard of service is provided and maintained to our Yü Energy customers.
• Customer Success Specialists ensure that our company delivers the highest quality to our customers by using their skills, expertise, and experience.
• Our company is growing at a rapid pace so it is an exciting opportunity to join an organisation which can offer a long-term future career. Passionate and motivated people are the power behind our growth so we’re looking to expand our team and you could be part of our success story.
• Here’s a taste of what you’ll be doing:
• Supporting our white label strategic partners through inbound call handling, Complaints support and hand holding customers through our Change of Tenancy process.
• Provide solutions to the broad range of written and verbal enquiries raised by customers. Your primary objective will be to deliver a successful first contact resolution wherever possible
• Resolving specific customer accounts within agreed service level agreements.
• Support the collection and maintenance of customer data to enable efficient servicing of customers.
• To develop and maintain a good understanding of the systems and processes available to ensure customer queries are recorded/ noted up accordingly.
• To monitor, action and escalate any issue as appropriate in order to ensure all queries raised & third parties are kept informed and updated with progress.
• To create accurate records containing all relevant information to enable requests to be resolved to the timelines and standards required.
• Liaise with non-customer facing teams to handle complex customer enquiries and resolve the query with the customer.
• Proactively recognise opportunities to take customer payments and collect revenue.
• Proactively identify sales opportunities to support our white label partners and retaining meter points. Ensure that all customer enquiries are managed, resolved, and closed within agreed timescales.
• Managing any customer dissatisfactions, escalations and complaints from beginning to end with a passion for resolving issues. This includes the management of complaints referred to Ombudsman service and EHU.
• Investigating and verifying change of tenancy requests following process maps to determine the correct outcome is delivered and minimise risk to the business.
• Managing and closing assigned account renewal opportunities, Meter Upgrades, Cash collection and Payment Plans built into your KPIs.