Youth Enrichment Brands

Customer Care Associate

Youth Enrichment Brands

part-time

Posted on:

Location Type: Office

Location: Deer Park • New York • United States

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Salary

💰 $17 - $19 per hour

About the role

  • Perform administrative duties including Terms & Conditions processing, aged accounts follow-up, and attendance tracking (via iClassPro or equivalent system).
  • Answer all incoming phone calls within three rings and return messages in a timely manner.
  • Maintain accurate and timely student attendance records, ensuring smooth class operations.
  • Assist with facility cleanliness: lobby, observation area, restrooms, and front desk.
  • Support daily opening and closing procedures to ensure readiness for customers.
  • Support lead conversion efforts through tours, trial lessons, and enrollment follow-ups.
  • Execute retention activities including re-enrollment calls, check-ins with dropped students, and parent outreach.
  • Manage in-school customer requests, including schedule changes, account updates, and billing questions.
  • Provide a warm and professional welcome to all customers, greeting them by name with high energy.
  • Handle greetings and goodbyes to ensure every family feels appreciated.
  • Conduct school tours, explaining programs and emphasizing the value of lessons.
  • Respond to customer inquiries (in person, by phone, and email) with accuracy, enthusiasm, and empathy.
  • Address and de-escalate customer issues promptly, finding solutions that strengthen relationships.
  • Proactively engage with parents about their child’s progress and upcoming opportunities.
  • Collaborate with instructors and managers to ensure smooth operations.
  • Support a safety-focused culture by adhering to all brand and facility standards.
  • Participate in staff meetings and training sessions to continually improve service.

Requirements

  • High school diploma or equivalent preferred
  • Strong written and verbal communication skills
  • Ability to multi-task in a fast-paced environment while being agile and taking initiative
  • Comfortable working in and around water, with children and parents.
  • Must be able to lift 30 lbs. and be on your feet for long periods
  • CPR, First Aid, and AED certifications are required within 90 days of hire (we provide)
  • Lifeguard certification is preferred
  • Prior swim experience is preferred
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Terms & Conditions processingattendance trackingcustomer inquiries managementschedule changes managementbilling questions managementlead conversionretention activitiesschool toursfacility cleanlinessmulti-tasking
Soft Skills
strong written communicationstrong verbal communicationagilityinitiativeempathycustomer relationship managementproblem-solvingcollaborationenthusiasmprofessionalism
Certifications
CPR certificationFirst Aid certificationAED certificationLifeguard certification