Your Bourse

Technical Support Specialist, Level 1

Your Bourse

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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Job Level

Junior

Tech Stack

CloudGoogle Cloud Platform

About the role

  • Monitor, identify, and troubleshoot technical issues related to our products.
  • Address customer requests by providing guidance on product functionality and resolving technical issues as needed, in accordance with business processes.
  • Escalate complex issues to the next level of support or the development team as needed; and
  • Any other duties and responsibilities relevant to the role.

Requirements

  • At least 1 year of experience in the forex/financial trading or FinTech industry, preferably in a dealing team, trading platform administration, or technology provider support.
  • Basic knowledge of the Forex industry is required.
  • Experience with MetaTrader 4 or MetaTrader 5 administration.
  • Fluency in written and verbal English.
  • Requires foundational knowledge of network principles and Windows Server administration.
  • Ability to work independently with limited supervision, demonstrating strong analytical, assessment, and problem-solving skills.
  • Empathetic personality with a genuine passion for helping people.
  • Proficient in multitasking.
  • Excellent time management, writing, and communication skills.
  • Experience with other financial trading technologies is a plus.
  • Familiarity with Atlassian products (Jira Software, Service Desk, Opsgenie, Confluence) is advantageous.
  • Experience with the Google Cloud Platform is a plus.
  • Knowledge of APIs such as FIX and REST is a plus.
Benefits
  • Competitive compensation package.
  • Working hours: Monday to Friday, primarily 22:00–06:00 UTC, with rotation if needed.
  • Fully remote role.
  • Learning & Development support for your growth.
  • Paid annual leave and sick leave.
  • Company events and celebrations online/offline.
  • Anniversary and birthday gifts for employees.
  • Career growth opportunities.
  • Work in a supportive and inclusive environment that values teamwork and open communication.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
MetaTrader 4MetaTrader 5network principlesWindows Server administrationAPIsFIXREST
Soft Skills
analytical skillsassessment skillsproblem-solving skillsempathymultitaskingtime managementwriting skillscommunication skills