Your Bourse

Support Engineer

• Act as the primary escalation point for Level 1 Support, resolving complex technical issues that go beyond L1 capabilities.
• Troubleshoot, diagnose, and resolve advanced issues related to our products, including server configurations, integrations, and performance optimisation.
• Investigate and reproduce customer-reported bugs, providing detailed analysis and documentation for the development team.
• Manage and maintain trading platform environments (MetaTrader 4/5), including configuration, plugin management, and system updates.
• Perform advanced system administration tasks, including Windows Server and basic Linux operations, networking configuration, and API integrations (FIX/REST).
• Collaborate with development, QA, and infrastructure teams to ensure timely resolution of issues.
• Provide mentoring, guidance, and knowledge sharing to L1 Support team members.
• Participate in post-incident reviews, identifying root causes and contributing to preventive measures.
• Monitor and proactively identify potential technical issues using available tools (Jira Service Desk, Opsgenie, Confluence, etc.).
• Prepare and update technical documentation, FAQs, and troubleshooting guides; and Any other duties relevant to the role.

Technical Support Specialist, Level 2

Sales

• Deliver tailored product demonstrations and technical consultations for both prospective and existing clients
• Partner closely with the Sales team to uncover client pain points, validate requirements, and design optimal solution architectures
• Translate business needs into clear product recommendations, configuration plans, and implementation workflows
• Prepare and pre-configure demo environments, including sample setups, test scenarios, and supporting data to showcase Your Bourse’s capabilities during presentations
• Produce detailed post-demo summaries outlining identified challenges and the specific Your Bourse solutions that address them
• Contribute to internal and external training materials, including documentation, webinars, and FX Dealer Academy sessions
• Support the Product Manager by participating in analytical and feedback-gathering calls with clients; and Any other duties relevant to the role.

Technical Sales Manager

Community Manager

• Plan, write, and publish content for Your Bourse and FX Dealer Academy across channels (LinkedIn, Telegram).
• Create and adapt visuals (thumbnails, post banners, short-form content) in line with brand guidelines.
• Prepare content for podcasts, including key messages, insights, show notes, and descriptions.
• Manage YouTube uploads (titles, chapters, tags, cover images) and optimise for engagement.
• Prepare and send email newsletters via Mailchimp.
• Write long-form content such as articles, PR drafts, and expert posts.
• Manage the FXDA community (cohort chats, reminders, weekly updates).
• Upload modules, live sessions, and FAQs to the Thinkific platform.
• Support students and coordinate communication across platforms.
• Track analytics across channels and prepare weekly performance reports; and Any other duties and responsibilities relevant to the role.

SMM, Community Manager

Network Engineer

• Manage and scale global infrastructure; hands-on administration of Linux servers
• Automation, network configuration, system hardening, and ensuring high availability and performance
• Infrastructure planning, security, compliance, and supporting mission-critical environments
• Install, configure, and harden Ubuntu Server environments (LTS releases)
• Implement automated provisioning using tools such as Ansible and Terraform
• Procure and provision new server hardware and design custom infrastructure solutions tailored to client requests, including complex network topologies across Asia and region-specific server configurations
• Evaluate hosting providers and collaborate on infrastructure rollout plans
• Conduct hosting expenditure audits and recommend cost-optimization strategies
• Coordinate cross-connect implementations and engage with network providers to ensure reliable connectivity and SLAs
• Apply OS patches and perform version upgrades with minimal downtime on Linux and Windows servers
• Apply firmware updates
• Monitor and maintain health of global network and critical infrastructure using Prometheus/Grafana; respond to alerts
• Enforce security policies, conduct vulnerability assessments and remediate findings
• Administer database access controls using role-based access mechanisms (RBAC)
• Design and maintain backup strategies and disaster-recovery plans; verify backups and perform periodic restore drills
• Develop shell scripts to automate routine operations and maintain IaC repositories leveraging Ansible and Terraform
• Diagnose and resolve server, storage, and network issues; provide level-2/level-3 support
• Create and maintain runbooks, run-level diagrams, and SOPs; participate in on-call rotation

Systems and Network Engineer

• You'll be the primary contact for customers, providing exceptional support for technical issues and general inquiries about our products. You'll mainly assist customers via chats, helping with troubleshooting, configuration, and product usage. Monitor, identify, and troubleshoot technical issues related to our products. Address customer requests by providing guidance on product functionality and resolving technical issues as needed, in accordance with business processes. Escalate complex issues to the next level of support or the development team as needed; and Any other duties and responsibilities relevant to the role.

Technical Support Specialist, Level 2

Technical Sales Manager

SMM, Community Manager

Systems and Network Engineer

Technical Support Specialist – Level 1