Your Bourse

Sales

• Deliver tailored product demonstrations and technical consultations for both prospective and existing clients.
• Partner closely with the Sales team to uncover client pain points, validate requirements, and design optimal solution architectures.
• Translate business needs into clear product recommendations, configuration plans, and implementation workflows.
• Prepare and pre-configure demo environments, including sample setups, test scenarios, and supporting data to showcase Your Bourse’s capabilities during presentations.
• Produce detailed post-demo summaries outlining identified challenges and the specific Your Bourse solutions that address them.
• Contribute to internal and external training materials, including documentation, webinars, and FX Dealer Academy sessions.
• Support the Product Manager by participating in analytical and feedback-gathering calls with clients; and Any other duties relevant to the role.

Technical Sales Manager, Asia

Support Engineer

• Act as the primary escalation point for Level 1 Support, resolving complex technical issues that go beyond L1 capabilities.
• Troubleshoot, diagnose, and resolve advanced issues related to our products, including server configurations, integrations, and performance optimisation.
• Investigate and reproduce customer-reported bugs, providing detailed analysis and documentation for the development team.
• Manage and maintain trading platform environments (MetaTrader 4/5), including configuration, plugin management, and system updates.
• Perform advanced system administration tasks, including Windows Server and basic Linux operations, networking configuration, and API integrations (FIX/REST).
• Collaborate with development, QA, and infrastructure teams to ensure timely resolution of issues.
• Provide mentoring, guidance, and knowledge sharing to L1 Support team members.
• Participate in post-incident reviews, identifying root causes and contributing to preventive measures.
• Monitor and proactively identify potential technical issues using available tools (Jira Service Desk, Opsgenie, Confluence, etc.).
• Prepare and update technical documentation, FAQs, and troubleshooting guides; and Any other duties relevant to the role.

Technical Support Specialist, L2

• Monitor, identify, and troubleshoot technical issues related to our products.
• Address customer requests by providing guidance on product functionality and resolving technical issues as needed, in accordance with business processes.
• Escalate complex issues to the next level of support or the development team as needed; and
• Any other duties and responsibilities relevant to the role.

Technical Support Specialist, Level 1

QA Engineer

• Design, implement, and execute comprehensive manual testing strategies across the Your Bourse platform.
• Perform full-cycle testing for new features and projects, including requirements analysis, test planning, execution, regression testing, and release validation.
• Create, maintain, and improve testing documentation, including test cases, test scenarios, test plans, and regression checklists.
• Ensure high-quality releases and reduced production issues by proactively identifying risks and increasing test coverage.
• Define, report, track, verify, and validate defects across multiple environments and testing phases.
• Collaborate closely with Developers, Product Managers, UX, Documentation, Support, and QA colleagues throughout the development lifecycle.
• Participate in sprint planning, grooming, reviews, and retrospectives, providing quality-related insights and recommendations.
• Support and mentor junior QA engineers and contribute to the continuous improvement of QA processes.
• Contribute to QA best practices, testing standards, and process optimization initiatives.
• Perform any other duties relevant to the role.

Technical Sales Manager, Asia

Technical Support Specialist, L2

Technical Support Specialist, Level 1

Senior Manual QA Engineer