Your Bourse

Client Onboarding Manager

Your Bourse

full-time

Posted on:

Location Type: Hybrid

Location: Limassol • Cyprus

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About the role

  • Support the Head of Onboarding in managing end-to-end technical onboarding, guiding clients from kickoff to completed technical setup with clear milestones and timelines.
  • Lead onboarding and discovery calls to understand each client’s business goals and technical requirements.
  • Collect and document requests related to bridge and trading server configuration, platform setup, and feature development.
  • Convert client input into actionable technical onboarding plans, specifications, and requirements for internal teams.
  • Own and maintain go-live timelines, proactively tracking progress, identifying risks, and removing blockers before they impact delivery.
  • Partner with Product Managers to structure and prioritize requests, assess development feasibility, and communicate technical decisions clearly and on time.
  • Manage scope and expectations throughout onboarding, ensuring delivery discipline and preventing scope creep.
  • Act as a trusted technical advisor, educating clients on Your Bourse technologies, products, and best practices.
  • Manage multiple technical onboardings in parallel with accurate documentation, status tracking, and clear stakeholder communication.
  • Take on additional responsibilities as needed to support the evolving onboarding function; and perform any other duties relevant to the role.

Requirements

  • Minimum 2 years’ experience in FinTech/trading/Forex, with a solid understanding of trading fundamentals.
  • Experience in B2B technical onboarding, client implementations, service delivery, or similar project-based client-facing roles.
  • Confident working directly with external clients in fast-paced environments, managing multiple priorities and stakeholders.
  • Strong multitasking and organizational skills; proficient with tools such as Asana and Jira.
  • Fluent English (written and spoken): clear business communication, messaging, and leading online calls.
  • Strong presentation skills: product demos and technical training for clients.
Benefits
  • Competitive compensation package.
  • Work schedule: Monday to Friday, 9:00 AM – 6:00 PM Cyprus time.
  • Remote/On-site/Hybrid role.
  • Learning & Development support.
  • Paid annual leave and sick leave.
  • Company events and celebrations (online/offline).
  • Anniversary and birthday gifts for employees.
  • Career growth opportunities.
  • A supportive and inclusive work environment that values teamwork and open communication.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical onboardingtrading server configurationplatform setupfeature developmentproject managementdocumentationrisk identificationscope managementclient implementationservice delivery
Soft Skills
communicationmultitaskingorganizational skillspresentation skillsstakeholder managementclient relationship managementproblem-solvingleadershipadaptabilitytime management