YOOBIC

Customer Implementation Consultant

YOOBIC

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Salary

💰 $130,000 per year

About the role

  • Manage projects and own the overall implementation process in collaboration with your dedicated clients
  • Collect client business, functional and technical requirements, and then design the right configuration set-up for implementation of the YOOBIC suite of products
  • Organise and moderate workshops around transformation best-practices (for example, change management, production governance, process re-engineering)
  • Define high-level strategy and target model with clients to ensure long-term adoption of the YOOBIC solution and satisfaction
  • Ensure daily follow-ups on client activity and operations, whilst managing and growing relationships with key client stakeholders
  • Identify opportunities for improvements, ensuring optimal use of YOOBIC and overseeing potential new pains and challenges to continuously enhance business and operational efficiency
  • Occasionally lead trainings for key client users on the solution (administrators, execs)

Requirements

  • Demonstrable experience in Project management in Software Development, either from an Implementation or consulting setting (3+ years)
  • Expert knowledge of the Microsoft Office suite (especially Excel, Power Point, Word)
  • A passion for start-ups, entrepreneurship, digital and new technologies
  • An ability to grasp new concepts quickly and then able to explain them with ease
  • Proactivity and eagerness to solve problems
  • Excellent written and verbal communication skills
  • Strong organisational skills and attention to details
  • You have a thirst to learn and develop your skills, and take feedback well
  • Ability to adapt and to work within an international environment
  • Ability to communicate complex ideas to any audience, ranging from teammates to business executives
  • A proactive desire to build new relationships and work collaboratively internally and externally
Benefits
  • 20 days PTO + 8 public holidays (plus 3 floating holidays to choose from)
  • Medical cover and EAP (Employee Assistance Program)
  • Company covered Life insurance coverage
  • Company covered long term disability coverage
  • An amazing 401k contribution - We contribute even if you don’t!
  • ADP discounts for a whole host of items (including electronics, Childcare, travel, etc…)
  • Free online HIIT sessions + gym discounts
  • Regular training and coaching to make you even better in your role
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Project managementSoftware DevelopmentImplementationChange managementProcess re-engineeringConfiguration set-upBusiness requirements analysisTechnical requirements analysisClient relationship managementTraining
Soft Skills
ProactivityProblem-solvingExcellent communicationOrganisational skillsAttention to detailAdaptabilityCollaborationLearning agilityInterpersonal skillsStakeholder management