Yodeck

Customer Support Associate, Wednesday - Sunday

Yodeck

full-time

Posted on:

Location Type: Remote

Location: Greece

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About the role

  • - Handling incoming **phone calls, messages, and emails** from Yodeck customers.
  • - Providing information and assistance on Yodeck products & features, such as billing and sales questions.
  • - Troubleshooting basic technical issues and offering solutions to customer inquiries.
  • - Processing warranty claims, repairs, and replacements.
  • - Triage and prioritize tickets to resolve critical issues by working closely with customer success & tech support teams.
  • - Offering product recommendations based on customer needs and preferences.
  • - Maintaining high customer satisfaction through professional and courteous communication.

Requirements

  • - Excellent writing and verbal communication skills in **English **(C1 level).
  • - Strong attention to detail and analytical skills to diagnose issues and develop effective solutions quickly.
  • - Ability to handle unexpected changes and customer concerns with professionalism.
  • - A genuine desire to help customers and a commitment to providing excellent service.
  • - Experience in customer support or technical support roles will be appreciated.
  • - Available **to work on shifts** Wednesday to Friday (10:00-18:00 or 14:00-22:00) & Saturday to Sunday (07:00-15:00 or 15:00-23:00 or 23:00-07:00)
Benefits
  • - Competitive salary
  • - Company-wide bonus scheme and a great stock option plan
  • - Award-winning workplace, recognized as the Best Workplace
  • - Remote Work policy (for our Support team)
  • - Office gym, nutritionist, and meal vouchers
  • - Individual training budget for professional development
  • - Private medical insurance plan
  • - Fun and collaborative start-up environment (with amazing offices!)
  • - Flexible working arrangements
  • - Commuting expenses
  • - Equal opportunity and workplace diversity
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
excellent writing skillsverbal communication skillsattention to detailanalytical skillsprofessionalismcustomer servicecommitment to serviceability to handle changesproblem-solvingcustomer support experience