Yendo

Events

• Design, implement, and continuously improve fraud policies, risk appetite, controls, and the overall fraud operating model across the entire customer lifecycle.
• Evaluate, select, implement, and optimize fraud platforms (identity, device, behavioral analytics, transaction monitoring) and ensure they are properly configured and effective.
• Create and refine monitoring rules, risk scores, and anomaly detection logic; use data analytics and ML-driven insights to detect patterns and drive accuracy.
• Own root-cause analyses, response playbooks, remediation plans, cross-team communication, and post-mortem improvements for fraud events.
• Track fraud losses, false positives, customer impact, remediation speed, system performance, and overall program health; report insights to senior leadership.
• Work with Product, Engineering, Operations, Compliance, and Finance to integrate controls into new features, product launches, processes, customer experience flows, and forecasting.
• Manage relationships with fraud vendors, card networks, processors, consortiums, and law enforcement; negotiate contracts and SLAs; ensure vendor performance.
• Serve as the company’s fraud subject matter expert; deliver training, build awareness, and support change management across all teams.
• Perform hands-on fraud work, tuning systems, analyzing trends, and supporting casework until additional team capacity is built.

Fraud Prevention Manager

Operations

• Driving strategic initiatives across operations, working directly with leadership on projects like operational strategy, cost optimization, AI impact, and more.
• Own end-to-end analysis that turns ambiguous problems into clear recommendations and action plans.
• Build dashboards and tools that improve visibility and decision-making across functions (underwriting, collections, servicing).
• Identify trends and root causes using Excel, SQL, dashboards, and structured analysis then help fix the problems.
• Lead the operationalization of new products or changes in policy based on your insights.

Fraud Prevention Manager

Strategy and Operations Manager