Yellow Social Interactive

Customer Support

• Yellow Social Interactive: dynamic leader in the social gaming industry creating engaging experiences.
• Provide exceptional VIP service to distinguished VIP clientele across phone, email, and social media.
• Engage proactively with VIP players to enhance satisfaction and increase lifetime value.
• Support Account Managers with tasks like contacting promotion winners and acknowledging VIP birthdays.
• Liaise with Retention/Marketing to provide feedback and improve VIP campaigns.
• Take proactive measures to retain VIP customers and drive revenue growth.
• Meet weekly, monthly, and quarterly productivity, quality, and SLA targets.
• Adhere to company policies, uphold confidentiality, and maintain ethical standards.

Customer Support, VIP