Yellow Social Interactive

Risk

• Identification of suspicious activity using a fraud monitoring tool and other systems.
• Monitor account registrations, purchases, and redemptions.
• Performing investigations and taking immediate corrective action to mitigate losses to the business.
• Work closely with internal teams, assisting with any possible issues.
• Follow procedures and actively contribute to process improvements to ensure the standards and workflows are respected and that potential risks are properly eliminated.
• Proactively conduct analysis of transactional and customer records to link unidentified transactions and accounts to known fraudulent activity, by investigating suspicious alerts with proper analysis and follow-up.
• Analysis of internal reports
• Complete a variety of account and payment administration tasks relating to fraud and risk issues.
• Build compelling and thorough chargeback rebuttal documents to effectively dispute and reverse invalid or unauthorised transactions, ensuring accuracy, completeness, and adherence to relevant regulations and policies.

Risk Analyst

Customer Success Manager

• Plan, build, and launch multi-channel CRM campaigns (email, SMS, push notifications, in-app messaging, and web layers) using our CRM platforms.
• Execute A/B testing and optimise campaign elements to improve engagement and retention.
• Segment audiences using data from multiple sources to deliver personalised and relevant communication.
• Collaborate with design, content, and analytics teams to align campaigns with brand guidelines and performance goals.
• Support the delivery of automated journeys by scoping, briefing, QA testing, launching, and reporting on strategic automations.
• Conduct post-campaign analysis, delivering insights and recommendations to inform future strategies.
• Maintain clear communication with stakeholders to manage expectations and ensure smooth execution.
• Identify opportunities to streamline processes and improve campaign effectiveness.

CRM Specialist

Product Designer

• - Partner with stakeholders and subject matter experts to analyse learning needs and define clear learning objectives.
• - Design end-to-end learning experiences, from learning goals and structure through to assessments and final build.
• - Translate complex policies, procedures, and operational topics into clear, learner-friendly digital training.
• - Build interactive eLearning modules using Articulate Storyline with scenario-based learning and meaningful learner feedback.
• - Design and develop knowledge checks and assessments that test understanding and decision-making.
• - Apply visual design principles to create clear layouts, course covers, and engaging learning experiences using existing brand assets.
• - Collaborate with Subject Matter Experts across design and review cycles to ensure content accuracy and relevance.
• - Work closely with Learning Facilitators to design instructor-led and blended learning solutions.
• - Review, update and improve existing learning content based on feedback, performance data, business changes and refresh cycles.
• - Maintain strong working knowledge of YSI's systems, policies, procedures, products, and services to ensure learning content is accurate, relevant, and practical.

Learning Experience Designer

Operations

• Manage and support company devices (Windows/macOS) using MDM tools.
• Administer core SaaS platforms (Google Workspace, Slack, Jira, Confluence, Monday.com, etc.).
• Handle onboarding and offboarding with a focus on automation and consistency.
• Troubleshoot system, application, and performance issues for local and remote staff.
• Maintain documentation for systems, processes, and internal IT standards.
• Identify recurring issues and implement long-term fixes or automation to reduce support load.
• Manage user access and permissions across systems using least-privilege principles.
• Monitor and enforce security policies across endpoints and cloud tools.
• Support security initiatives including MDM compliance, MFA enforcement, device hardening, DLP and access auditing.
• Assist with audits, access reviews, and security reporting when required.
• Collaborate on improving security posture without slowing teams down.

Risk Analyst

CRM Specialist

Learning Experience Designer

Systems Operations Administrator