Yellow Social Interactive

Operations

• Manage and support company devices (Windows/macOS) using MDM tools.
• Administer core SaaS platforms (Google Workspace, Slack, Jira, Confluence, Monday.com, etc.).
• Handle onboarding and offboarding with a focus on automation and consistency.
• Troubleshoot system, application, and performance issues for local and remote staff.
• Maintain documentation for systems, processes, and internal IT standards.
• Identify recurring issues and implement long-term fixes or automation to reduce support load.
• Manage user access and permissions across systems using least-privilege principles.
• Monitor and enforce security policies across endpoints and cloud tools.
• Support security initiatives including MDM compliance, MFA enforcement, device hardening, DLP and access auditing.
• Assist with audits, access reviews, and security reporting when required.
• Collaborate on improving security posture without slowing teams down.

Systems Operations Administrator

Copywriter

• Writing clear, relevant and engaging content for promotions, game launches, CRM player journeys and campaigns across multiple channels for two brands: Pulsz and Pulsz Bingo.
• Working closely with key stakeholders to understand core message and target audiences.
• Strictly adhering to brand tone of voice guidelines and industry-specific language, ensuring compliant and engaging content is produced consistently for all brands across all campaigns and channels.
• Developing fresh copy ideas with the Promotions Ideation Manager to continuously drive creativity and innovation.
• Contributing to creative ideas and concepts in partnership with the Design team.
• Presenting initial copy ideas and concepts to key stakeholders, using your ability to come up with original promotional concepts/themes.
• Understanding the core customer segments and producing relevant copy to engage them.
• Understanding needs and requirements of customers across our various channels and striving to create customer-centric content solutions.
• Taking agreed promotional mechanics and working alongside team members to develop individual creative approaches for each promotion/campaign

Account Manager

• - Lead the strategic initiative to drive growth and revenue through high-value player engagement, fostering brand loyalty.
• - Proactively cultivate lasting relationships with VIP players, adopting a 360-degree approach to generate sustained revenue and establish a referral channel for new VIP players.
• - Provide enhanced proactive one-stop service to VIP members, elevating satisfaction levels and promoting loyalty through VIP Support, Sales, and Risk management.
• - Effectively resolve escalated issues from VIP customers within authorised levels.
• - Collaborate with Data Analysts to conduct VIP account reviews, executing retention and spending goals while facilitating progression within the VIP tiers.
• - Maintain a close partnership with the VIP Promotions team to boost customer engagement in ongoing and upcoming promotions, thereby increasing spending by VIP customers.
• - Offer insights to the product and marketing teams, identifying strategies that nurture existing players, and optimising VIP activities to deliver a competitive program.
• - Deliver accurate inter-departmental reports detailing contact volumes and anticipate future contact levels for effective VIP scheduling.
• - Collaborate closely with the operations team to ensure thorough checks are conducted on VIP customers when required, escalating risks and issues to your manager.

VIP Account Manager

Customer Support

• Yellow Social Interactive: dynamic leader in the social gaming industry creating engaging experiences.
• Provide exceptional VIP service to distinguished VIP clientele across phone, email, and social media.
• Engage proactively with VIP players to enhance satisfaction and increase lifetime value.
• Support Account Managers with tasks like contacting promotion winners and acknowledging VIP birthdays.
• Liaise with Retention/Marketing to provide feedback and improve VIP campaigns.
• Take proactive measures to retain VIP customers and drive revenue growth.
• Meet weekly, monthly, and quarterly productivity, quality, and SLA targets.
• Adhere to company policies, uphold confidentiality, and maintain ethical standards.

Systems Operations Administrator

Copywriter

VIP Account Manager

Customer Support, VIP