Yellow Social Interactive

Product Operations

• - Collaborate with the Gaming Product Lead to develop and implement the ongoing strategy for the Gaming Team.
• - Onboard new technical partners and potential suppliers.
• - Work closely with existing suppliers to maximise growth from their content and marketing tools.
• - Coordinate with the Casino Product team to integrate game deliveries from suppliers into the company's optimal roadmap.
• - Focus on the delivery roadmap, working with suppliers and QA to ensure the process is as robust as possible.
• - Proactively look for opportunities to automate the testing and delivery process.
• - Work with the team Data Analyst to ensure that the reporting is as timely and as accurate as possible, and facilitates Data-Driven Decision Making.
• - Work with the rest of the Gaming Team to analyse and improve the tools and the processes the team uses.
• - Collaborate with the marketing team to ensure they are informed about supplier-delivered tools and the games roadmap for efficient marketing strategies.
• - Work with the rest of the Gaming Team to understand the competitive environment, including current competitor activities and future industry trends.
• - Assist the Gaming Product Team in becoming a knowledge source for other departments, stakeholders, and customers.

Gaming Product Operations Manager

Manager

• - Day-to-Day Operations: Own the daily operational management of the Bingo product, ensuring smooth delivery and high-quality player experiences.
• - Scheduling & Game Management: Own the Bingo schedule, ensuring it is optimised for maximum revenue and aligned with business goals, player engagement, and promotional activity.
• - Reporting & Performance Optimisation: Own Bingo reporting and performance tracking, suggesting enhancements to reporting outputs and using insights to drive continuous improvements to the Bingo schedule and product performance.
• - Provider Management: Build and maintain a strong working relationship with our Bingo provider, ensuring strong collaboration and maximising opportunities for shared success and optimisation.
• - Marketing & Promotions: Work closely with the Marketing team to ensure delivery of strong offers, promotions for both existing and new Bingo players. Implement promotional schedules when required and report back on results.
• - Lifecycle Management: Work closely with CRM to help shape Bingo lifecycle journeys both on-site and off-site, to help drive retention and engagement of the Bingo product.
• - Competitive & Market Awareness: Stay up to date with Bingo trends, competitor activity, and developments across related industries to ensure our product remains competitive and innovative.
• - Cross-Functional Collaboration: Work closely with other teams across the business to support cross-sell opportunities between Bingo and other products.
• - Customer Support & Issue Resolution: Partner with Customer Support to ensure player incidents and operational issues are resolved quickly, efficiently, and with a strong focus on customer satisfaction.

Bingo Manager

Customer Support

• Respond promptly and professionally to player queries through email and live chat, ensuring all interactions reflect our friendly and player-focused brand.
• Provide detailed product and service information, resolving player concerns effectively and proactively.
• Maintain accurate player records by updating account information and documenting interactions.
• Troubleshoot and resolve technical issues or game-related concerns, collaborating with the technical team when necessary.
• Monitor and report any recurring player issues or game-related feedback to management for continuous improvement.
• Meet individual and team performance targets, contributing to the team’s overall success.
• Stay updated on Pulsz Bingo product updates, promotions, and new features to offer top-tier player assistance.
• Identify and understand player concerns through Email and Chat support, delivering clear and accurate solutions while maintaining continuous communication.
• Uphold a proactive approach to identifying trends in player feedback and sharing insights to improve overall service as well as player experience.
• Facilitate and moderate online Bingo Chat Games while maintaining a fun, friendly environment.
• Engage players in the Bingo Chat Rooms, answer questions, and resolve gameplay or technical issues.
• Monitor the Bingo Chat Rooms for inappropriate behavior, enforce guidelines, and address Responsible Play concerns.
• Promote bingo events, share updates, and keep players informed.
• Record and report incidents, and collaborate with other Chat Hosts and management.