XWELL

Operations

• Observe in-store customer journeys to understand service flow and engagement points
• Document key steps in the customer experience, including opportunities for enhancement
• Support identification of service improvements that align with brand standards
• Assist in gathering and organizing basic performance data (KPIs)
• Learn how metrics are used to evaluate store and operational performance
• Support preparation of basic business reviews and summaries
• Observe daily store operations, including workflows and team interactions
• Review systems and in-store processes to identify opportunities for efficiency
• Assist in drafting standard operating procedures (SOPs) and training materials
• Spend time in-store observing customer flow and operational execution
• Take detailed notes and contribute to process documentation
• Participate in team discussions and share observations and insights
• Collaborate with team members to support continuous improvement initiatives

Summer Intern – Field Operations

Human Resources

• Conduct a comprehensive audit of existing HR policies, procedures, and documents across corporate and field operations
• Organize and categorize documentation by HR function (e.g., onboarding, employee relations, compliance, benefits)
• Develop and apply standardized SOP templates for consistency and usability
• Draft, edit, and format SOP documents to ensure clarity and alignment with company standards
• Create supporting process maps and workflow documentation where applicable
• Identify gaps, inconsistencies, and redundancies in current HR documentation
• Partner with HR stakeholders to validate processes and ensure accuracy
• Recommend enhancements to improve efficiency, clarity, and employee/manager experience
• Collaborate with HR team members and cross-functional partners to gather insights and feedback
• Participate in team meetings and working sessions to align on priorities and deliverables
• Support the development and execution of a structured 12-week project plan
• Track progress against milestones and deliverables
• Provide regular updates to leadership on project status and key outcomes

Summer Intern – Field Operations

Summer Intern, Human Resources