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Operations Project Manager – Temporary Assignment
XWELLOperations Project Manager overseeing cross-functional strategic projects in the XWELL portfolio. Leading operational initiatives to enhance efficiency and customer experience across multiple locations.
Tech Stack
Tools & technologiesPMP
About the role
Key responsibilities & impact- Lead cross-functional operational projects from initiation through completion, ensuring alignment with business goals and operational priorities.
- Develop project plans, timelines, budgets, communication strategies, and implementation schedules.
- Identify project risks, dependencies, and resource requirements, proactively developing mitigation plans.
- Track project milestones and deliverables while providing regular status updates to stakeholders and leadership.
- Facilitate project meetings, working sessions, and executive updates to ensure alignment and accountability.
- Manage multiple concurrent projects across a geographically dispersed portfolio of locations.
- Identify opportunities to improve operational efficiency, customer experience, profitability, and service delivery.
- Analyze operational workflows and recommend process enhancements that support scalability and consistency.
- Partner with field leaders to assess operational challenges and implement sustainable solutions.
- Develop standardized tools, templates, and best practices to improve project execution and operational performance.
- Support continuous improvement initiatives through data analysis, stakeholder feedback, and operational assessments.
- Lead operational readiness planning for new service offerings, retail programs, wellness initiatives, and business expansion projects.
- Coordinate implementation activities across Operations, Marketing, Training, Facilities, and Technology teams.
- Ensure locations are prepared with required staffing, equipment, supplies, signage, systems, and training resources.
- Monitor implementation effectiveness and recommend adjustments to improve execution and adoption.
- Evaluate pilot programs and provide recommendations for broader deployment.
- Support new location openings, remodels, relocations, refresh projects, and closures.
- Coordinate project activities with landlords, airport authorities, contractors, vendors, and internal stakeholders.
- Monitor project timelines, budgets, and operational readiness milestones.
- Conduct site assessments and provide recommendations regarding facility improvements and customer experience enhancements.
- Support capital expenditure planning by gathering operational requirements, field feedback, and project data.
- Develop communication plans that support operational change initiatives.
- Partner with field leadership to ensure successful adoption of new processes, systems, and operational standards.
- Facilitate training and transition activities related to project implementations.
- Serve as a primary point of contact for operational project stakeholders.
- Manage issue resolution and escalation processes throughout project lifecycles.
- Develop and maintain project dashboards, status reports, and performance metrics.
- Analyze operational data to measure project effectiveness and business impact.
- Prepare executive-level presentations and recommendations for leadership review.
- Monitor key performance indicators and identify opportunities for operational improvement.
- Support annual planning efforts through project forecasting, resource planning, and operational analysis.
- Coordinate with internal departments and external vendors to ensure successful project execution.
- Manage vendor relationships associated with operational initiatives and facility projects.
- Ensure vendors meet established timelines, service standards, and contractual obligations.
- Support procurement activities related to operational projects and facility improvements.
- Foster strong cross-functional collaboration to achieve organizational objectives.
Requirements
What you’ll need- Bachelor’s degree in Business Administration, Operations Management, Hospitality Management, Project Management, or a related field required.
- 5–7 years of progressive experience in project management, operations management, hospitality, retail, wellness, healthcare, or a related multi-site environment.
- Demonstrated experience leading cross-functional projects from concept through implementation.
- Strong knowledge of project management methodologies, tools, and best practices.
- Experience managing multiple priorities in a fast-paced, service-oriented organization.
- Strong analytical, organizational, and problem-solving skills.
- Exceptional written and verbal communication skills with the ability to influence stakeholders at all organizational levels.
- Advanced proficiency with Microsoft Office Suite, project management software, and reporting tools.
- Ability to travel regularly to XWELL locations and project sites.
- Project Management Professional (PMP) certification or equivalent project management certification preferred.
Benefits
Comp & perks- Health insurance
- Paid time off
- Flexible work arrangements
- Professional development
- Wellness programs
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementoperational efficiencydata analysisprocess enhancementsresource planningbudget managementrisk managementperformance metricsproject forecastingvendor management
Soft Skills
leadershipcommunicationorganizational skillsproblem-solvinganalytical skillscollaborationinfluencingadaptabilitystakeholder engagementtraining facilitation
Certifications
Project Management Professional (PMP)