XTM International

Sales Development Rep

• Identify and research prospective customers through outbound and inbound channels
• Conduct outreach via email, phone, LinkedIn, and other platforms to generate interest
• Qualify leads based on ideal customer profiles and business needs
• Schedule discovery meetings and product demos for Account Executives
• Maintain accurate and up-to-date records in the CRM (HubSpot)
• Collaborate closely with Marketing and Sales teams to optimize messaging and campaigns
• Consistently meet or exceed activity, pipeline, and meeting-setting targets
• Learn and effectively communicate our product value proposition and use cases

Sales Development Representative – SDR

Technical Account Manager

• Develop and maintain strong relationships with clients, acting as their technical trusted advisor and advocate within XTM.
• Serve as the primary technical contact for clients, addressing their enquiries, issues, and requirements in a timely and professional manner.
• Understand clients' business objectives, workflow definitions, and technical environments to provide tailored solutions and recommendations.
• Collaborate with clients to define and implement the most effective configurations and customizations of some of XTM platforms to meet their specific needs: Translation Business Management Systems (FlowFit and/or XTRF), XTM Cloud, VCC, Transifex, Rigi.
• Conduct product demonstrations, training sessions, and workshops to ensure clients are proficient in utilizing the full potential of these XTM systems.
• Actively monitor and analyze clients' usage and adoption of the XTM platforms, identifying opportunities for optimization and improvement.
• Provide technical guidance on integration possibilities and support clients in integrating XTM with other systems or tools within their infrastructure.
• Collaborate with the Support and Development teams to troubleshoot and resolve technical issues, ensuring prompt and effective resolution.
• Stay updated with the latest product features, enhancements, and industry trends to effectively communicate and educate clients.
• Actively participate in client meetings, business reviews, and project kick-offs, ensuring a clear understanding of clients' requirements and objectives.
• Identify opportunities for upselling and expansion of XTM solutions within client organizations, working closely with the Sales and Customer Success teams.
• Gather client feedback, feature requests, and enhancement suggestions, and effectively communicate them to the Product Management team.
• Collaborate with cross-functional teams within XTM, including Sales, Implementation, Customer Success, Integration Specialists, and Product Management, to ensure client satisfaction and success.