Xponentiate

Director of Ops – Strategy

Xponentiate

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Job Level

Lead

About the role

  • Manage all operational aspects of our enterprise account in the Bronx
  • Serve as the primary point of contact for stakeholder management, operational delivery, and strategic execution
  • Build and execute strategic focus by defining overarching mission, goals, and success metrics in alignment with customer vision
  • Influence and educate customer executives to understand how to transform care delivery and improve patient experience
  • Develop trusted relationships with key account stakeholders and executive sponsors
  • Negotiate contracts and manage complex negotiations, working with senior executives both inside and outside of Careforce
  • Oversee daily operations of the enterprise account, ensuring alignment with established targets and quality standards
  • Monitor and analyze key metrics to ensure efficient and timely completion of tasks
  • Identify inefficiencies in operations processes and implement strategies for continuous improvement
  • Develop and implement operational policies and procedures to ensure smooth and efficient operations
  • Coordinate cross-functional internal teams to improve the entire customer experience
  • Work closely with leadership on special projects and initiatives that drive organizational growth
  • Provide strategic counsel and insights on key clinical and operational initiatives
  • Anticipate and proactively address challenges and opportunities, identifying areas for improvement
  • Drive accountability through project management processes and ensure timely execution
  • Create and manage operational budgets to ensure financial health while supporting quality care delivery

Requirements

  • 6-8 years of professional experience with a strong mix of reputed healthcare companies and new-age health startups
  • Experience in "zero to one" environments, taking projects from concept to successful implementation
  • Bachelor's degree required, Master's degree in Healthcare Administration, Business Administration, or relevant field preferred
  • Demonstrated success in a US healthcare setting, preferably with experience in specialty practice operations/new-age health companies
  • Deep understanding of US healthcare operations, regulations, and reimbursement models
  • Exceptional stakeholder management abilities and executive presence
  • Strong analytical skills with the ability to interpret metrics (ROI, CAC, LTV) to guide strategic decisions
  • Project management expertise with a track record of driving outcomes inter-departmentally
  • Excellent communication skills with the ability to simplify complex healthcare concepts
  • Comfort with ambiguity and ability to thrive in fast-moving, high-ownership environments
Benefits
  • Be part of reimagining outpatient specialty care at a critical growth stage
  • Work alongside experienced healthcare innovators and leaders
  • Influence the development of modern healthcare infrastructure and operations
  • Competitive compensation and benefits package
  • Significant growth and leadership opportunities in a rapidly expanding organization
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementstakeholder managementdata analysiscontract negotiationoperational policy developmentbudget managementhealthcare operationsmetrics interpretationcontinuous improvement strategiesstrategic execution
Soft Skills
leadershipcommunicationrelationship buildinganalytical thinkingproblem-solvinginfluenceadaptabilityaccountabilityexecutive presencecollaboration
Certifications
Bachelor's degreeMaster's degree in Healthcare AdministrationMaster's degree in Business Administration