24/7 Real-Time Operations
Support all clients including, but not limited to:
Resource Management (Dispatch, Outage, 24/7 Agent)
Transaction Management (Day-Ahead/Real-Time Scheduling)
Helpdesk support for MarketSuite, APX System/Infrastructure and Market Knowledge
NERC E-Tag Monitoring and Adjustments
Monitor all serviced client portfolios and ensure valid submissions prior to Market Deadlines
Escalate and address all System Emergencies in-line with Operating Procedures
Assist with internal system testing
Maintenance and Development of Operational Documentation
Daily Reporting on market and client activities

Requirements

Bachelor’s degree, preferably in Business or technical field
Excellent verbal and written communication skills
Ability to react to quickly changing priorities and strict deadlines
Strong analytic skills
High level of attention to detail
Ability to work rotating shift work, including days, nights, weekends, and holidays
PJM operations certification/experience
Knowledge of using ISO systems for outage reporting, scheduling and dispatching
Working knowledge of SCADA Systems
Prior Control Center Experience
Experience with testing Software or reporting software issues
Basic SQL knowledge

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SQLSCADA SystemsMarketSuiteAPX SystemTransaction ManagementResource ManagementOperational DocumentationSoftware TestingReporting Software

Soft Skills

verbal communicationwritten communicationanalytical skillsattention to detailability to work under pressureadaptabilitytime management

Certifications

PJM operations certification