XOPS

Account Executive

• XOPS delivers autonomous IT by unifying IT, HR, and Finance systems into a self-healing single source of truth and deploying software robots that perform work
• Develop and execute comprehensive account plans targeting Fortune 500 companies, focusing on long-term growth and strategic alignment
• Cultivate and maintain relationships with C-suite executives, particularly CIOs, to understand business challenges and position XOPS solutions as strategic enablers; collaborate across HR, Finance, and more
• Lead the development and presentation of compelling business cases, including ROI and TCO analyses, to demonstrate financial and operational value
• Navigate and manage complex sales cycles, coordinating cross-functional teams to deliver tailored solutions for enterprise clients
• Consistently achieve and exceed quarterly and annual sales targets by closing high-value contracts and driving land & expand motions
• Work closely with Sales Engineering, Customer Experience, and Product teams to ensure seamless delivery and customer satisfaction

Account Executive – Enterprise

Sales Engineer

• Partner with Sales to develop and execute technical strategies for key Enterprise and Strategic prospects
• Deliver compelling technical presentations and customized product demonstrations to technical and non-technical audiences
• Lead discovery conversations to understand customer IT operations environments, business challenges, and automation goals
• Scope and execute successful product evaluations and pilots, serving as technical lead and solution architect
• Serve as a trusted advisor to senior IT stakeholders, including CIOs, CTOs, and IT Ops leadership
• Capture feedback and competitive insights from the field and channel back to product and engineering
• Stay up to date on the evolving XOPS platform and broader ecosystem across observability, automation, and IT operations
• Occasionally support post-sale technical handoffs to ensure a smooth customer transition

Senior Sales Engineer

Customer Success Manager

• Lead enterprise onboarding efforts, ensuring successful deployment and customer alignment
• Partner with Solutions Engineering and implementation partners for seamless rollouts
• Build scalable frameworks and repeatable onboarding processes for future CS hires
• Drive product adoption and time-to-value with customers through enablement and proactive engagement
• Own executive business reviews (QBRs), success metrics, and ROI tracking
• Monitor usage trends and proactively resolve blockers to retention or value realization
• Identify opportunities for expansion and upsell in collaboration with Sales
• Develop business cases and partner with customers to expand usage across teams and departments
• Track Net Revenue Retention (NRR), account health, and portfolio growth
• Create and refine key CS processes, including playbooks for onboarding, engagement, and renewals
• Establish customer health metrics, feedback loops, and escalation paths
• Influence product roadmap and cross-functional decisions as the customer advocate
• Lay the foundation for a high-performing CS team
• Mentor junior team members or onboarding hires (as needed)
• Prepare to formally grow into a Head of Customer Success role within 12 months, based on business needs and performance

Account Executive – Enterprise

Senior Sales Engineer

Director, Customer Success