Case Manager III, Business Operations
Xometry
full-time
Posted on:
Location Type: Remote
Location: California • United States
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Tech Stack
About the role
- Perform project management functions using our internal ERP system and integrated 3rd party software programs.
- On an exception basis, review and take appropriate actions to ensure individual orders are delivered to meet customer delivery and quality requirements.
- Working with internal subject matter technical experts, lead the problem-solving process for troubled orders to improve supplier relationships and quality.
- Understand supplier capabilities and execute supplier oversight activities, which may include phone and video assessments, management escalations, quality nonconformance reviews, and supplier corrective actions.
- Assess the impact of manufactured part rejections; communicate with suppliers and customers to work through problems and resolve Issues.
- Provide excellent customer service by keeping customers updated on resolution of troubled orders.
- Document all project related activity within project management tools.
- Monitor daily supplier activity via various real time KPI performance reports.
- Manage customer relationships by communicating directly via Phone, Video and written communication.
- Manage supplier relationships by communication directly via Phone, Video, and written communication.
- Interface with Engineering, Customer Care, Quality, Sales, and Shipping teams to ensure manufacturing processes are capable of customer on-time delivery and satisfaction.
Requirements
- A self-starter, who works independently, and can drive actions to completion.
- Strong organizational skills and the ability to work in a dynamic environment.
- Able to multitask, meet deadlines and support all supplier quality field activities.
- Strong communication skills (both oral and written) + ability to manage up and peer-to-peer.
- Bachelor Degree, with preference of Business, Supply Chain, Sciences or Engineering.
- A minimum of 2 years customer facing project management, preferably within an engineering or manufacturing or fast paced operations environment.
- Working knowledge of and/or education, skills, and experience associated with manufacturing processes, engineering drawings and inspection methods would be an asset.
- Capable of performing root cause analysis and identifying solutions to complex problems.
Benefits
- Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementERP systemsKPI performance reportsroot cause analysismanufacturing processesengineering drawingsinspection methodssupplier oversightquality nonconformance reviewscorrective actions
Soft Skills
self-starterorganizational skillsmultitaskingcommunication skillscustomer serviceproblem-solvingindependent workdynamic environmentrelationship managementaction-driven