Xometry Europe

BPO Manager

Xometry Europe

contract

Posted on:

Location Type: Remote

Location: Kazakhstan

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About the role

  • Maintain and track all BPO-related documentation, including Master Service Agreements (MSAs), Statements of Work (SOWs), Work Orders, and onboarding/offboarding forms.
  • Coordinate document flow between Legal, Finance, HR, and vendor teams.
  • Ensure timely updates to internal trackers and databases (e.g., Confluence, Jira, or shared Excel files).
  • Verify that all required paperwork is completed before onboarding or contract renewal.
  • Act as the first point of contact for business owners submitting BPO requests.
  • Collect, review, and validate incoming requests to ensure they include necessary details (e.g., number of FTEs, start date, job description, time zone overlap, skill set requirements).
  • Route validated requests to the appropriate internal approvers (Finance, Procurement, Legal, HR).
  • Follow up with business customers and vendors to ensure smooth communication and timely updates on request status.
  • Support the onboarding and offboarding workflow for BPO employees in coordination with IT and HR.
  • Maintain up-to-date records of vendor performance, project milestones, and billing cycles.
  • Assist in generating reports and summaries for management on BPO headcount, budget utilization, and vendor performance KPIs.

Requirements

  • Bachelor’s degree in Business Administration, Operations Management, or related field.
  • 2+ years of experience in administrative operations, vendor management, or shared services.
  • Strong organizational and communication skills with a high attention to detail.
  • Ability to handle multiple requests simultaneously and maintain clear documentation.
  • Proficiency in Microsoft Excel/Google Sheets, Confluence, and Jira (or similar systems).
  • Experience working with international teams or outsourcing vendors is a plus.
Benefits
  • Flexible work arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
vendor managementadministrative operationsdocument managementreport generationbudget utilizationperformance trackingonboardingoffboardingdata validationproject milestone tracking
Soft Skills
organizational skillscommunication skillsattention to detailmultitaskingcustomer servicecollaborationproblem-solvingtime managementinterpersonal skillscoordination
Certifications
Bachelor’s degree in Business AdministrationBachelor’s degree in Operations Managementrelated field degree