Xometry Europe

Customer Support Specialist

Xometry Europe

full-time

Posted on:

Location Type: Remote

Location: Armenia

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Job Level

Junior

About the role

  • Handle incoming customer calls, emails, and messages promptly and professionally.
  • Solve customer issues directly or escalate to the relevant internal teams when necessary.
  • Maintain accurate documentation in internal CRM and support systems.
  • Track customer requests, follow up on pending issues, and ensure timely resolution.
  • Collaborate with internal teams to support process improvements and problem-solving.
  • Contribute to the continuous enhancement of customer service quality.
  • Achieve results and meet service-level expectations despite challenges.

Requirements

  • Speaks fluently and conducts business correspondence (at level of B2 or higher) in English and German.
  • At least 1 year of relevant experience in customer service, call center, or client-facing roles.
  • Experience working with international clients, preferably UK customers, is a plus.
  • Problem-solving skills and ability to handle unexpected situations.
  • Willingness to work in a fast-growing business environment.
  • Comfortable with digital tools and internal systems for managing customer interactions.
  • Has a comfortable workplace with stable internet access and the ability to participate in conference calls (position is 100% home office).
Benefits
  • Remote full-time job.
  • Fixed monthly rate depending on career level.
  • Annual bonus.
  • Paid overtime possible if needed.
  • Corporate laptop provided.
  • Free corporate language courses (English).
  • Service Agreement.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicecall center experienceclient-facing rolesproblem-solving
Soft Skills
communicationcollaborationadaptabilitytime management