Serve as a senior member of the global Microsoft Identity Squad, providing hands-on technical and operational leadership across identity platforms including Active Directory (multi-forest), AD FS, AD CS/PKI, Entra ID (Azure AD), Azure MFA, MTO/B2B, and cloud-based directory services.
Act as the Americas regional service owner for Microsoft Identity Platforms, accountable for service health, availability, performance, and continuous improvement.
Manage regional incidents, escalations, and problem resolution, coordinating cross-functional teams and vendors to restore service, reduce risk, and prevent repeat issues.
Lead and contribute to identity modernization initiatives, supporting the transition from legacy and on-premises solutions to cloud-first and hybrid models.
Monitor Microsoft roadmap updates and emerging identity technologies, applying relevant enhancements to improve security, reliability, and operational efficiency.
Collaborate closely with outsourced partners and strategic vendors, providing technical guidance and acting as an escalation point for complex or recurring issues.
Work closely with security, risk, and compliance teams to implement and maintain identity controls that reduce risk and ensure platforms are secure by design and compliant.
Support the ongoing adoption of agile and product-based delivery practices within the Microsoft Identity Squad. Provide delivery oversight to ensure initiatives are planned, executed, and governed in alignment with SDLC, change management, and operational standards.

Requirements

Architecture-related certification (e.g., TOGAF) preferred, with working knowledge of IT governance and delivery frameworks such as ITIL or PRINCE2.
Hands-on experience with Microsoft Identity and Access Management, including Entra ID (Azure AD), Active Directory, AD FS, AD CS/PKI, Entra Connect, MIM, Azure MFA, and Microsoft 365 MTO/B2B.
Solid understanding of modern authentication, MFA, identity synchronization, and Microsoft identity security best practices.
Experience supporting Microsoft 365 and collaboration platforms, particularly Microsoft Teams, with working knowledge of Conditional Access, Exchange, SharePoint, Intune, LDAP, SCIM, and managed directories in Azure and AWS.
7+ years of experience in progressively responsible technical, platform engineering, or infrastructure roles.
Experience working in global, multicultural environments, collaborating across regions and time zones.
Demonstrated success modernizing on-premises identity or infrastructure services to cloud-based platforms, including Microsoft 365.
Hands-on experience supporting tiered, multi-forest Active Directory environments.
Strong communication and problem-solving skills, with the ability to influence stakeholders, mentor team members, and clearly explain complex topics.

Benefits

Comprehensive medical, prescription drug, dental, and vision coverage with coverage for spouses/domestic partners and child dependents, including access to a Health Savings Account (HSA) and Flexible Spending Account (FSA).
Employee assistance plan and comprehensive behavioral health benefits.
Fertility benefits, including surrogacy, and adoption assistance programs.
Basic and supplemental life insurance for employees as well as supplemental life insurance coverage for their spouses/domestic partners and children.
Voluntary benefits such as group legal, identity theft protection, accident, and hospital indemnity insurance.
Short-term & long-term disability plans.
Up to 12 weeks of paid parental and caregiver leave.
401(k) Plan with pre-tax, Roth, and after-tax options and company match with immediate vesting.
Education assistance and student loan programs.
Flexible Work Arrangements, including remote and hybrid work schedules.
Time off to include vacation, paid holidays, sick leave, Summer Fridays (early release), and a winter break between Christmas and New Year’s Day (based on business needs).
Referral bonuses (subject to eligibility).
Matching gift program.
A wide variety of employee business resource groups (EBRGs).
Special discounts on Sony products, offered exclusively to Sony employees.
Employee stock purchase plan (Sony covers commissions and fees for your Sony stock purchases made through after-tax payroll deductions).

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Active DirectoryAD FSAD CS/PKIEntra IDAzure MFAMIMMicrosoft Identity and Access ManagementConditional Accessidentity synchronizationmodern authentication

Soft Skills

communicationproblem-solvinginfluencing stakeholdersmentoringcollaborationleadershipcross-functional coordinationrisk managementcontinuous improvementagile delivery

Certifications

TOGAF