Xelon AG

Account Manager

• Identify and acquire new customers through outbound and inbound sales activities in close collaboration with our Business Development Representative and the marketing team;
• Manage and grow a portfolio of existing customer accounts (MSPs, ITSPs, large SMBs);
• Serve as the primary point of contact for customer inquiries and requests;
• Build strong, long-term relationships with key stakeholders on the customer side;
• Identify upselling and cross-selling opportunities to maximize customer lifetime value;
• Own the sales cycle for new customers, from first contact to closing and onboarding;
• Coordinate with internal teams (platform, product, business operations, finance) to deliver solutions;
• Support the first phase of the onboarding of new customers;
• Monitor account performance and provide regular reporting and insights;
• Proactively identify risks and resolve issues to maintain high customer satisfaction.

DevOps Engineer

• Support the team in keeping infrastructure and deployment processes reliable, scalable, and secure – always with guidance and room to learn.
• Help maintain and improve systems (patching, updates, backups, certificate management) under guidance.
• Assist with deploying new services and supporting migrations to improved solutions.
• Support troubleshooting and root-cause analysis across the platform.
• Support building and maintaining automated deployment pipelines (e.g. Bitbucket Pipelines, ArgoCD).
• Develop and maintain Infrastructure-as-Code components (e.g. Kubernetes, Ansible, Terraform) under guidance.
• Help maintain and improve observability tooling (e.g. CheckMK, Loki, Grafana, Tempo, Prometheus & Sentry).
• Support automated security checks in CI/CD (e.g. SAST, DAST, SCA).
• Write and maintain clear, easy-to-follow technical documentation.

Junior DevOps Engineer

• The Account Manager role is responsible for the acquisition of new customers, as well as growth, retention, and strategic development of existing/assigned customer accounts while ensuring a seamless and value-driven customer experience.
• Identify and acquire new customers through outbound and inbound sales activities in close collaboration with our Business Development Representative and the marketing team;
• Manage and grow a portfolio of existing customer accounts (MSPs, ITSPs, large SMBs);
• Serve as the primary point of contact for customer inquiries and requests;
• Build strong, long-term relationships with key stakeholders on the customer side;
• Identify upselling and cross-selling opportunities to maximize customer lifetime value;
• Own the sales cycle for new customers, from first contact to closing and onboarding;
• Coordinate with internal teams (platform, product, business operations, finance) to deliver solutions;
• Support the first phase of the onboarding of new customers;
• Monitor account performance and provide regular reporting and insights;
• Proactively identify risks and resolve issues to maintain high customer satisfaction.

Account Manager

Junior DevOps Engineer

Account Manager – 80%–100%