Account Manager

Xelon AG

Account Manager at Xelon responsible for developing customer accounts and relationships in IT infrastructure. Focused on sales cycle management and collaborative onboarding of clients in a tech scale-up environment.

Posted 7/12/2026full-timeZug • 🇨🇭 SwitzerlandMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management and sales within technology companies, with a strong understanding of IT infrastructure and cloud services. Proficient in building customer relationships, driving business outcomes, and utilizing CRM systems to enhance customer engagement.

Highest-signal resume keywords

Account ManagementSales Cycle OwnershipCloud Terminology FamiliarityCRM ProficiencyBilingual Communication (German and English)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementSalesBusiness DevelopmentCustomer SuccessIT Infrastructure KnowledgeCloud Services UnderstandingSales Target AchievementOnboarding SupportRisk IdentificationPerformance Monitoring

Soft Skills

Customer FocusCollaborative Team PlayerDrive and OwnershipInitiativeProblem Solving

Tools & Technologies

CRM SystemsSalesforceHubSpot

Industry Keywords

IaaSPaaSSaaSPublic CloudPrivate CloudVMsContainersMid-MarketTechnology CompanyCustomer Lifetime Value

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Identify and acquire new customers through outbound and inbound sales activities in close collaboration with our Business Development Representative and the marketing team;
Manage and grow a portfolio of existing customer accounts (MSPs, ITSPs, large SMBs);
Serve as the primary point of contact for customer inquiries and requests;
Build strong, long-term relationships with key stakeholders on the customer side;
Identify upselling and cross-selling opportunities to maximize customer lifetime value;
Own the sales cycle for new customers, from first contact to closing and onboarding;
Coordinate with internal teams (platform, product, business operations, finance) to deliver solutions;
Support the first phase of the onboarding of new customers;
Monitor account performance and provide regular reporting and insights;
Proactively identify risks and resolve issues to maintain high customer satisfaction.

Requirements

What you’ll need

Relevant work experience: You have at least five years of professional experience in a technology company (excluding training, apprenticeships, or internships).
Account experience: You have spent at least two years in account management, sales, business development, or customer success within a technology company focused on IT infrastructure—ideally in the mid-market.
Technical affinity and know-how: You have a solid understanding of the core building blocks of IT infrastructure and the cloud.
Cloud terminology: You are familiar with terms such as IaaS, PaaS, SaaS, public and private cloud, VMs, containers and related topics.
Drive & ownership: You are a self-starter who takes initiative, accepts responsibility, and persistently works toward results.
Education: Bachelor’s degree (or equivalent) in Information Systems, Business, Marketing, or a related field.
Languages: You speak both German and English fluently and can communicate confidently and accurately in both, verbally and in writing.
Swiss German: You can effortlessly follow conversations in Swiss German.
Customer focus: You always keep the customer’s interests in mind.
Collaborative team player: You thrive in cross-functional environments and work seamlessly with internal and external stakeholders to drive business outcomes.
CRM proficiency: You have experience working with CRM systems (e.g., Salesforce, HubSpot).
Results-oriented mindset: Proven track record of meeting or exceeding sales targets.

Benefits

Comp & perks

Competitive compensation: Market-competitive salary with performance-based incentives tied to growth and sales success.
Impact and autonomy: The opportunity to make a decisive contribution to the growth of an emerging tech scale-up.
Flexible working hours & remote options: Work when and where you are most productive.
Innovative environment: Experience the dynamics of a tech scale-up with an established customer base.
Modern tools and technologies that support your work.
Young, dynamic team: We work together to achieve our goals and celebrate our successes.