FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- The Account Manager role is responsible for the acquisition of new customers, as well as growth, retention, and strategic development of existing/assigned customer accounts while ensuring a seamless and value-driven customer experience.
- Identify and acquire new customers through outbound and inbound sales activities in close collaboration with our Business Development Representative and the marketing team;
- Manage and grow a portfolio of existing customer accounts (MSPs, ITSPs, large SMBs);
- Serve as the primary point of contact for customer inquiries and requests;
- Build strong, long-term relationships with key stakeholders on the customer side;
- Identify upselling and cross-selling opportunities to maximize customer lifetime value;
- Own the sales cycle for new customers, from first contact to closing and onboarding;
- Coordinate with internal teams (platform, product, business operations, finance) to deliver solutions;
- Support the first phase of the onboarding of new customers;
- Monitor account performance and provide regular reporting and insights;
- Proactively identify risks and resolve issues to maintain high customer satisfaction.
Requirements
What you’ll need- Relevant work experience: You have least five years of work experience in a technology company not including training, apprenticeship or internship.
- You have spent at least two years in account management, sales, business development, or customer success in technology company focusing on IT infrastructure - ideally mid-market.
- Technical affinity and know-how: You have a solid understanding of the building blocks of IT infrastructure and the cloud.
- You are familiar with terms such as IaaS, PaaS, SaaS, public and private cloud, VMs, containers and related topics.
- Drive & Ownership: You are a self-starter who likes to take matters into your own hand, take responsibility, and persistently work toward results.
- Matching education: Bachelor’s degree (or comparable) in Information Systems, Business, Marketing, or a related field.
- (Swiss) German & English: You speak both German and English fluently and you are able to communicate confidently and flawlessly in both – in spoken and in written form.
- Additionally, you are able to effortlessly follow a conversation in Swiss German.
- Customer Focus: You keep the customer's interests in sight at all times.
- Going the extra-mile for your customers comes naturally to you.
- Collaborative Team Player: You thrive in cross-functional environments, working seamlessly with internal and external stakeholders to drive business outcomes.
- CRM Pro: You are experience in working with CRM systems (e.g. Salesforce, HubSpot).
- Results orientated mindset: Proven track record of meeting or exceeding sales targets.
Benefits
Comp & perks- Rewarding compensation: Competitive salary with performance-based incentives tied to growth and sales success.
- Creative freedom: The opportunity to make a decisive contribution to the growth of an up-and-coming tech scale-up.
- Flexible working hours & remote options: Work when and where you are most productive.
- Innovative environment: Experience the dynamics of a tech scale-up with a strong existing customer base.
- Modern tools and technologies support your work.
- Young, dynamic team: Together we achieve our goals and celebrate our successes.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Account ManagementSales DevelopmentIT InfrastructureCloud SolutionsIaaSPaaSSaaSVMsContainersSales Targets
Soft Skills
Customer FocusDrive & OwnershipCollaborative Team Player