Account Manager – 80%–100%

Xelon AG

Account Manager at Xelon AG responsible for customer acquisition and satisfaction. Collaborate with technical teams to ensure outstanding service in Swiss cloud infrastructure.

Posted 6/30/2026full-timeZug • 🇨🇭 SwitzerlandMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and customer success within the technology sector, focusing on IT infrastructure and cloud solutions. Proficient in building relationships, driving sales growth, and ensuring customer satisfaction through effective communication and collaboration.

Highest-signal resume keywords

Account ManagementSales DevelopmentIT Infrastructure KnowledgeCRM ExperienceBilingual Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementSales DevelopmentIT InfrastructureCloud SolutionsIaaSPaaSSaaSVMsContainersSales Targets

Soft Skills

Customer FocusDrive & OwnershipCollaborative Team Player

Tools & Technologies

CRM SystemsSalesforceHubSpot

Industry Keywords

Technology CompanyMid-MarketCustomer SuccessBusiness DevelopmentCustomer Retention

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

The Account Manager role is responsible for the acquisition of new customers, as well as growth, retention, and strategic development of existing/assigned customer accounts while ensuring a seamless and value-driven customer experience.
Identify and acquire new customers through outbound and inbound sales activities in close collaboration with our Business Development Representative and the marketing team;
Manage and grow a portfolio of existing customer accounts (MSPs, ITSPs, large SMBs);
Serve as the primary point of contact for customer inquiries and requests;
Build strong, long-term relationships with key stakeholders on the customer side;
Identify upselling and cross-selling opportunities to maximize customer lifetime value;
Own the sales cycle for new customers, from first contact to closing and onboarding;
Coordinate with internal teams (platform, product, business operations, finance) to deliver solutions;
Support the first phase of the onboarding of new customers;
Monitor account performance and provide regular reporting and insights;
Proactively identify risks and resolve issues to maintain high customer satisfaction.

Requirements

What you’ll need

Relevant work experience: You have least five years of work experience in a technology company not including training, apprenticeship or internship.
You have spent at least two years in account management, sales, business development, or customer success in technology company focusing on IT infrastructure - ideally mid-market.
Technical affinity and know-how: You have a solid understanding of the building blocks of IT infrastructure and the cloud.
You are familiar with terms such as IaaS, PaaS, SaaS, public and private cloud, VMs, containers and related topics.
Drive & Ownership: You are a self-starter who likes to take matters into your own hand, take responsibility, and persistently work toward results.
Matching education: Bachelor’s degree (or comparable) in Information Systems, Business, Marketing, or a related field.
(Swiss) German & English: You speak both German and English fluently and you are able to communicate confidently and flawlessly in both – in spoken and in written form.
Additionally, you are able to effortlessly follow a conversation in Swiss German.
Customer Focus: You keep the customer's interests in sight at all times.
Going the extra-mile for your customers comes naturally to you.
Collaborative Team Player: You thrive in cross-functional environments, working seamlessly with internal and external stakeholders to drive business outcomes.
CRM Pro: You are experience in working with CRM systems (e.g. Salesforce, HubSpot).
Results orientated mindset: Proven track record of meeting or exceeding sales targets.

Benefits

Comp & perks

Rewarding compensation: Competitive salary with performance-based incentives tied to growth and sales success.
Creative freedom: The opportunity to make a decisive contribution to the growth of an up-and-coming tech scale-up.
Flexible working hours & remote options: Work when and where you are most productive.
Innovative environment: Experience the dynamics of a tech scale-up with a strong existing customer base.
Modern tools and technologies support your work.
Young, dynamic team: Together we achieve our goals and celebrate our successes.