Xantrion

Support Engineer

• Provide front line phone coverage, and participate in various call center groups.
• Provide on-site assistance to clients within your local geography.
• Provide excellent customer service to Xantrion’s client base.
• Provide technical support as assigned for issues related to computer systems, software, and hardware.
• Log and track support requests in ConnectWise.
• Prioritize and/or escalate tickets as required to ensure customer satisfaction.
• Follow up with customers to ensure an issue has been resolved.

IT Support Engineer I