Xantrion

Recruitment

• Manage high-volume recruiting efforts for IT support and field technician roles
• Post and maintain job ads on various external job boards
• Review resumes and conduct initial video screenings
• Coordinate interviews with hiring managers and maintain candidate communication throughout the process
• Support offer and onboarding process
• Ensure a positive candidate experience and timely follow-up for all candidates
• Build and maintain candidate pipelines for recurring IT support positions through sourcing strategies in LinkedIn, Indeed, etc.
• Manage candidate databases (including tracking and initiating follow-ups) with the regular use of our internal ATS system.
• Develop, nurture and maintain relationships with the candidate pool for current and future opportunities
• Communicate continuously with the recruiting team and hiring managers
• Identify areas of improvement and adapt to new technologies
• Partner with Recruiting team and Hiring Managers to understand hiring priorities and staffing needs
• Complete any additional tasks as assigned

Recruiter, Part-Time

Support Engineer

• Provide front line phone coverage, and participate in various call center groups.
• Provide on-site assistance to clients within your local geography.
• Provide excellent customer service to Xantrion’s client base.
• Provide technical support as assigned for issues related to computer systems, software, and hardware.
• Log and track support requests in ConnectWise.
• Prioritize and/or escalate tickets as required to ensure customer satisfaction.
• Brief customers, as well as management, on the status of current resolution efforts.
• Follow up with customers to ensure an issue has been resolved.

IT Support Engineer

• Provide front line phone coverage, and participate in various call center groups.
• Provide on-site assistance to clients within your local geography.
• Provide excellent customer service to Xantrion’s client base.
• Provide technical support as assigned for issues related to computer systems, software, and hardware.
• Log and track support requests in ConnectWise.
• Prioritize and/or escalate tickets as required to ensure customer satisfaction.
• Follow up with customers to ensure an issue has been resolved.

Recruiter, Part-Time

IT Support Engineer

IT Support Engineer I