IT Support Engineer

Xantrion

Remote IT Support Engineer handling customer service requests for Xantrion. Focused on technical support and issue resolution, ensuring customer satisfaction.

Posted 7/10/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $60,000 - $65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical support capabilities with a focus on customer service, issue resolution, and effective use of diagnostic tools. Proficient in troubleshooting hardware and software issues while maintaining accurate records of support requests.

Highest-signal resume keywords

Technical Support ExperienceMS Office TroubleshootingWindows 7 and 10 ExperienceCustomer Service SkillsAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportDiagnostic SkillsAnalytical SkillsComputer LiteracyTroubleshooting

Soft Skills

Proactive AttitudeOwnership of IssuesAbility to Take Direction

Tools & Technologies

ConnectWiseWindows 7Windows 10Mac OS

Industry Keywords

Customer ServiceCall CenterSupport RequestsAudits

About the role

Key responsibilities & impact

Provide the best possible support and customer service to our clients.
Handle requests submitted by customers, prioritizing and escalating tickets as required.
Log and track support requests in ConnectWise, providing follow-up to ensure issues are resolved.
Submit semi-monthly timesheet and expense reports.
Participate in various call center groups and provide on-site assistance as needed.
Perform audits of customer information and systems as necessary.

Requirements

What you’ll need

Bachelor’s degree from a four-year university or equivalent experience (not required)
Minimum of 3 years of technical support experience required
Basic diagnostic and analytical skills.
Basic competency in the use and troubleshooting of MS Office products.
Experience using Windows 7, 10, and/or Mac OS.
Basic computer literacy across both hardware and software.
Ability to be proactive and able to take direction and establish ownership of issues through resolution.

Benefits

Comp & perks

100% of medical, dental, and vision for you and your family.
401K with company match up to 4% of salary.
Certification reimbursement and annual training budget.
17 Days PTO per year in addition to paid training days.
Bonuses for referring new clients or employees.