IT Support Engineer

Xantrion

Remote IT Support Engineer handling customer service requests for Xantrion. Focused on technical support and issue resolution, ensuring customer satisfaction.

Posted 7/10/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $60,000 - $65,000 per yearWebsite

About the role

Key responsibilities & impact

Provide the best possible support and customer service to our clients.
Handle requests submitted by customers, prioritizing and escalating tickets as required.
Log and track support requests in ConnectWise, providing follow-up to ensure issues are resolved.
Submit semi-monthly timesheet and expense reports.
Participate in various call center groups and provide on-site assistance as needed.
Perform audits of customer information and systems as necessary.

Requirements

What you’ll need

Bachelor’s degree from a four-year university or equivalent experience (not required)
Minimum of 3 years of technical support experience required
Basic diagnostic and analytical skills.
Basic competency in the use and troubleshooting of MS Office products.
Experience using Windows 7, 10, and/or Mac OS.
Basic computer literacy across both hardware and software.
Ability to be proactive and able to take direction and establish ownership of issues through resolution.

Benefits

Comp & perks

100% of medical, dental, and vision for you and your family.
401K with company match up to 4% of salary.
Certification reimbursement and annual training budget.
17 Days PTO per year in addition to paid training days.
Bonuses for referring new clients or employees.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Technical SupportDiagnostic SkillsAnalytical SkillsComputer LiteracyTroubleshooting

Soft Skills

Proactive AttitudeOwnership of IssuesAbility to Take Direction