IT Support Engineer

Xantrion

IT Support Engineer delivering exceptional IT support. Collaborating with a winning team while addressing customer technical issues remotely.

Posted 7/10/2026full-timeRemote • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $60,000 - $65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong technical support capabilities with a focus on customer service, issue resolution, and effective communication. Proficient in troubleshooting computer systems, software, and hardware while maintaining a proactive approach to customer interactions.

Highest-signal resume keywords

Technical Support ExperienceMS Office TroubleshootingWindows 7/10 and Mac OS ExperienceAnalytical SkillsCustomer Service Excellence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportDiagnostic SkillsComputer LiteracySoftware TroubleshootingHardware Troubleshooting

Soft Skills

Proactive AttitudeOwnership of IssuesEffective Communication

Tools & Technologies

ConnectWiseMS Office

Industry Keywords

Call Center SupportCustomer ServiceIssue Resolution

About the role

Key responsibilities & impact

Provide the best possible support and customer service to our clients.
Handle requests submitted by customers, typically by phone.
Ensure timely resolution of requests based on priority.
Provide front line phone coverage and participate in various call center groups.
Provide technical support for issues related to computer systems, software, and hardware.
Log and track support requests in ConnectWise.
Brief customers on the status of current resolution efforts.
Follow up with customers to ensure issues have been resolved.

Requirements

What you’ll need

Bachelor’s degree from a four-year university or equivalent experience (not required).
Minimum of 3 years of technical support experience required.
Some on-site technical support experience preferred.
Basic diagnostic and analytical skills.
Basic competency in the use and troubleshooting of MS Office products.
Experience using Windows 7, 10, and/or Mac OS.
Basic computer literacy across both hardware and software.
Ability to be proactive and able to take direction and establish ownership of issues through resolution.

Benefits

Comp & perks

100% of medical, dental, and vision for you and your family.
401K with company match up to 4% of salary.
Certification reimbursement and annual training budget.
17 Days PTO per year in addition to paid training days.
Bonuses for referring new clients or employees.