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About the role
Key responsibilities & impact- Provide the best possible support and customer service to our clients.
- Handle requests submitted by customers, typically by phone.
- Ensure timely resolution of requests based on priority.
- Provide front line phone coverage and participate in various call center groups.
- Provide technical support for issues related to computer systems, software, and hardware.
- Log and track support requests in ConnectWise.
- Brief customers on the status of current resolution efforts.
- Follow up with customers to ensure issues have been resolved.
Requirements
What you’ll need- Bachelor’s degree from a four-year university or equivalent experience (not required).
- Minimum of 3 years of technical support experience required.
- Some on-site technical support experience preferred.
- Basic diagnostic and analytical skills.
- Basic competency in the use and troubleshooting of MS Office products.
- Experience using Windows 7, 10, and/or Mac OS.
- Basic computer literacy across both hardware and software.
- Ability to be proactive and able to take direction and establish ownership of issues through resolution.
Benefits
Comp & perks- 100% of medical, dental, and vision for you and your family.
- 401K with company match up to 4% of salary.
- Certification reimbursement and annual training budget.
- 17 Days PTO per year in addition to paid training days.
- Bonuses for referring new clients or employees.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Technical SupportDiagnostic SkillsComputer LiteracySoftware TroubleshootingHardware Troubleshooting
Soft Skills
Proactive AttitudeOwnership of IssuesEffective Communication