WVU Medicine

Human Resources

• Responsible for the administration of HR & benefits/retirement programs
• Support the administration of HR & Benefits processes including internal mobility, life events, separations and Health & Welfare plans
• Administer Tuition Assistance programs and perform process & data audits across the HR function
• Address service requests escalated from the Tier 1 Customer Service team
• Coordinate with third-party providers for program delivery

HR/Benefits Specialist

Insurance

• Responsible for obtaining authorizations for elective procedures, services, and tests• Utilize payor resources and any other applicable reference material to verify accurate prior authorization requirements• Cases are to be coded, and clinical documentation reviewed to ensure completeness• Escalates financial clearance risks as appropriate• Identifies patients requiring pre-certification or pre-authorization at the time services are requested• Contacts insurance company or employer to determine eligibility and benefits for requested services• Use work queues within the EPIC system for obtaining authorization for referrals, tests, and surgeries• Follows up on submitted authorization requests timely• Provides authorization verification of services timely• Schedules and follows up on peer to peers and denials• Assists Patient Financial Services with denial management issues• Maintains compliance with departmental quality standards and productivity measures• Works collaboratively and politely with internal and external contacts.

Insurance Authorization Specialist II

Financial Planning and Analysis

• Participates in the implementation, enhancement, standardization, and operation of financial software Workday, Strata, and related software.
• Understands and helps manage the functional aspects of financial systems and assists in developing standards for common use among all health system entities.
• Provides user support and training for financial applications.
• Works directly with IT staff to correct system deficiencies and operating issues.
• Assists in developing and documenting requirements, configurations, and test plans for various scenarios.
• Maintains data integrity and helps analyze production problems to ensure resolutions.
• Assists in establishing quality control mechanisms for software functionality and consistent application of standards.

Senior Financial Applications Analyst

Administration

• Handle timekeeping functions, including obtaining, entering and posting schedules
• Manage time off requests and ensure accuracy with high attention to detail
• Investigate payroll discrepancies and submit historical corrections as needed
• Communicate effectively with staff, colleagues, onsite managers, etc through various channels
• Maintain and update tracking spreadsheets and organize multiple tasks and deadlines

Scheduling & Timecard Administrator

Customer Support

• Work actively with patients with Substance Use Disorders identified in WVU Health System treatment settings Help link patients to outpatient treatment.
• Provide mentoring through life-experience to individuals experiencing substance use problems.
• Meet face to face with individuals and identified support persons in person and/or by phone, at a frequency and format requested and agreed upon by the individual.
• Develop individualized plans with patients and monitor those wellness plans during meetings.
• Provide information to treatment team to inform treatment decision making.
• Link patients to available resources, including, but not limited to: continuing education/professional development, safe housing, recovery supports, self-help groups, substance abuse and mental health services, sobriety meetings, and medical/health facilities.
• Serve as a liaison to the patient’s formal and informal supports, including but not limited to: their referral source, family members, client sponsors, treatment providers, and other supporters.
• Maintain working relationships with WVU Health System treatment staff and other agencies or institutions in order provide awareness of recovery as a reality and the availability of recovery coaching.
• Assist patients in crisis situations involving social, emotional, health, and other problems.

Peer Recovery Support Specialist

Systems Engineer

• Independently supports the design, implementation, and maintenance of software systems to meet organizational needs.
• Independently troubleshoots system issues, provides end-user training, and manages project coordination to ensure efficient delivery of technology solutions.
• Works closely with cross-functional teams, including senior analysts and experts to ensure system functionality aligns with system goals and contributes to operational efficiency.
• Manages system upgrades, resolves high-priority incidents and drives process improvements to enhance overall system performance.
• Daily troubleshooting and problem-solving efforts to maintain and optimize system functionality, escalating issues as needed.
• Implement and test system updates for basic workflows, ensuring reliable functionality and supporting optimization initiatives.
• Engage in testing activities to verify and optimize system performance, documenting results and identifying areas for improvement.
• Identify, diagnose and correct system errors to maintain smooth operations and timely resolutions.
• Apply user security settings to uphold data integrity and optimize access control.
• Recommend and implement updates or new functionalities based on organizational needs, focusing on system efficiency and best practices.

Systems Analyst – Emergency Medicine

Support Engineer

• Support data networking equipment
• Install and rack basic network and security appliances
• Run data cabling and terminate cable ends
• Monitor UPS and backup power
• Assist in troubleshooting of basic servers and Windows Operating systems
• Work with customers to identify and report issues with applications
• Follow data cabling and labeling procedures
• Update rack layout and elevation documents
• Educate customers on security issues and protection of data
• Manage efficient acquisition systems for items managed by Information Technology
• Provide first level and basic second level support to resolve problems with applications.

Associate Tech Support Analyst

Learning and Development

• Provides education and training for revenue cycle operations applications throughout the healthcare organization.
• Demonstrates thorough knowledge of hospital scheduling and patient access systems, patient accounting, and quality monitors.
• Maintains comprehensive knowledge of 3rd party billing requirements and reimbursement principles.
• Coordinates and provides appropriate training of new employees and re-training for current employees to assure appropriate revenue cycle processing and patient experience including patient registration, schedule management, insurance eligibility, and Point of Service Collections.
• Generates schedules and educational tracking records for on-going employee education.
• Provides education to all staff responsible for patient access and patient accounting processing activities throughout the organization.
• Ability to coordinate and schedule on-the-job training with employees and management staff along with new and refresher programs.
• Delivers training using lecture, demonstration, case studies, simulation, practical experience, and other interactive methods.
• Coordinates education and training sessions with skill assessments with ongoing quality and productivity monitoring.
• Follows a training plan in coordination with a plan for testing system applications with IT.
• Administers competency assessment and skills checklist.
• Collaborates with Revenue Cycle Trainer in determining the continuing education and professional growth needs of staff.
• Utilizes appropriate training materials for education and team building techniques.
• Participates in development of employee performance capabilities and provides input into the performance management process.
• Routinely Monitors Quality and Productivity.
• Participates in revenue cycle management quality audit and reports back findings and recommendations.
• Routinely informs appropriate management of problems and concerns relating to staff training and or quality of work.
• Participated in design of training curriculum and methods to improvement effectiveness.
• Maintains current knowledge of performance improvement processes as it applies to healthcare.
• Attends courses in PI activities, system design, technical training, statistical analysis and other appropriate health related educational courses.
• Participates in meeting the objectives of the work unit and goals of the department.
• Promotes and contributes positively to the teamwork of the department by assisting co-workers, contributing ideas and problem-solving with co-workers as observed by supervisor.
• Participates in performance improvement through planning and implementing change and maintaining and improving productivity through attendance and participation in staff meetings, committees, tasks forces, cross-functional groups, projects and discussion with hospital and medical staff as observed by supervisor.

Employee Training Specialist

• Supports customer service team and referral sources for HME needs
• Handles incoming calls from customers and referral partners
• Processes sales order and verifies documentation
• Educates customers on safe use of medical equipment
• Coordinates delivery and follow-up for customer satisfaction
• Works closely with Hospital Case management for discharge needs

Customer Service Liaison

• Provide first level support for network services and infrastructure
• Install and rack basic network and security appliances
• Monitor all UPS and backup power
• Assist in troubleshooting of basic servers and Windows Operating systems
• Work with customers to identify and report issues with applications
• Participate in mentoring, training, and development of other employees
• Support troubleshooting efforts in conjunction with Tier 2 and Tier 3 engineers to identify routine and moderately complex problems

Technical Support Analyst

• Partner with departmental leadership to develop, drive and execute HR best practice policies, programs and training in the areas of change management, talent assessment, career development, employee retention, succession planning, workforce planning and employee engagement.
• Formulate partnerships across assigned departments to deliver value added service to management and employees that reflects the business objectives of the organization.
• Attend department meetings to better understand the activities occurring in the business.
• Serve as an advisor to the leadership team by providing insight, coaching and HR related solutions to functional and business leaders in the effective management and development of their employees.
• Serve as a change agent to assist in successful change management of each business/service line.
• Drive talent growth initiatives throughout the organization through talent assessment model and career development.
• Lead workforce planning initiatives through the facilitation of talent planning.
• Research, develop and partner with leadership to implement employee retention strategies and programs.
• Facilitate ideas and strategies to promote a healthy employee engagement.

HR Business Partner

Therapist

• Evaluates and conducts medically prescribed physical therapy treatment programs
• Provides coordinated and comprehensive patient care including assessment, expected outcomes, rehabilitation interventions and evaluation within an interdisciplinary team approach
• Applies research and proven techniques to examine, diagnose, and then prevent or treat conditions that limit the body's ability to move and function in daily life
• Carries out oversight responsibilities to ensure supervision of PTAs, Rehab Techs, students, and volunteers
• Participates in meeting the goals and objectives of the work unit and department.
• Submits accurate charges for services rendered for patients, according to departmental policies and procedures utilizing the billing system via the patient’s EMR.

Physical Therapist – Part Time

• Responsible for first level support for network services and infrastructure
• Tier 1 service provider and onsite representation for coordinated support
• Support data networking equipment
• Install and rack basic network and security appliances
• Assist in troubleshooting of basic servers and Windows Operating systems
• Work with customers to identify and report issues with applications
• Follow data cabling and labeling procedures within the health system
• Participate in mentoring, training, and development of other employees
• Engage in project management
• Provide technical administration and support

• Supports the design, implementation, and maintenance of software systems to meet organizational needs.
• Assists in system troubleshooting, providing end-user training, and performing basic project coordination.
• Works closely with senior team members to ensure system functionality, deliver user support, and enhance operational efficiency.
• Collaborates effectively and proactively communicates with team members and business partners to understand needs and ensure technical solutions align with business objectives.
• Provides end-user support and training, delivering classroom, one-on-one, and/or remediation training to support effective use of systems.

Associate Systems Analyst – Software Trainer, Operating Room and Anesthesia

Manager

• Plans, organizes, implements and evaluates the delivery of patient care
• Develops, implements, and supports strategies for the delivery of quality patient care
• Coordinates and evaluates clinical, financial, material, and human resources
• Ensures adequate technical staffing coverage for the lab
• Communicates with the Director about team performance
• Performs monthly operational budget variance analysis
• Responsible for maintaining sleep evaluation center AASM accreditation standards
• Collaborates with medical staff and other personnel for optimal patient care

HR/Benefits Specialist

Insurance Authorization Specialist II

Senior Financial Applications Analyst

Scheduling & Timecard Administrator

Peer Recovery Support Specialist

Systems Analyst – Emergency Medicine

Associate Tech Support Analyst

Employee Training Specialist

Customer Service Liaison

Technical Support Analyst

HR Business Partner

Physical Therapist – Part Time

Associate Tech Support Analyst

Associate Systems Analyst – Software Trainer, Operating Room and Anesthesia

Sleep Lab Manager