WTS-World Travel Service

Customer Success Manager

• Proactively manage a portfolio of clients using the GetGoing platform
• Grow the revenue of the client's portfolio by turning customers into advocates
• Lead the onboarding activities for new clients with the objective to drive speed-to-revenue
• Support clients’ desired outcomes through advice, education, and digital resources
• Identify growth and expansion opportunities, and work to expand client user engagement
• Work with clients to create a plan that aligns with their overall strategy
• Coordinate communication between GetGoing/BCD Travel and clients
• Be responsible for the profitability and organic growth of your client portfolio

Customer Success Consultant

Program Manager

• Develop an all-inclusive travel program with your client
• Implement a Business Plan to establish, achieve and measure the business objectives of the travel program
• Establish and maintain relationships with key customer decision-makers
• Explore opportunities to expand client servicing relationships through coordination of sales effort, pricing, and implementation
• Work closely with our Implementation Specialist during onboarding of new business to ensure customer expectations are met

Consultant

• Assist travelers and Travel Managers with travel requests
• Troubleshoot and report platform bugs to development
• Communicate with teammates and travelers to help solve problems
• Build relationships with coworkers and clients
• Work on multiple evolving projects

Corporate Travel Consultant

• Taking calls from travelers and Travel Managers to assist with travel requests
• Talk to teammates and travelers to help solve problems
• Build relationships with coworkers and clients
• Dig into new things, you love learning and want to know how things work
• Work on multiple things at the same time, multi-tasking is your middle name
• Help travelers get out of crisis
• Assisting with a broad range of projects

Customer Success Consultant

Program Manager

Corporate Travel Consultant

Senior Travel Consultant