WriteWise

IT Support

• Provide expert support for our technology stack including Macs, iOS, Android, Rippling MDM/SSO, 1Password, Google Workspace, Microsoft Office, Slack, Zoom, Linear, and Notion
• Own the complete employee lifecycle experience from onboarding through offboarding, managing access control, hardware provisioning, and ensuring audit-ready documentation
• Build and maintain a comprehensive knowledge base that empowers employees to solve common issues independently
• Identify opportunities to automate repetitive IT tasks, improving efficiency and reducing manual overhead
• Partner with the IT Lead and cross-functional teams to support company-wide initiatives and maintain our security posture

IT Support Administrator

Engineering Manager

• Provide mentorship and support to engineers on the team, including giving feedback.
• Create intuitive, flexible product flows along with engineers, product managers, and designers.
• Coordinate prioritization and assignment of engineering projects to ensure we’re shipping a high quality, maintainable product.
• Collaborate with other functions to align on priorities and identify areas of opportunity.
• Scale the team by recruiting talented engineers.
• Ship code that advances the team’s goals.

Product Operations

• Surface high-signal insights. Design and run user feedback systems that turn internal and external input into actionable, data-backed recommendations for product teams.
• Drive successful product launches and rollouts. Build and scale a low-friction, end-to-end launch framework that enables high-quality product rollouts with clear communication, minimal risk, and strong internal alignment.
• Create roadmap transparency. Maintain accurate, trusted launch calendars and progress updates so GTM and support teams always know what is coming and when.
• Enable cross-functional success. Build documentation, playbooks, and workflows that empower every team to execute confidently on product changes.
• Be a force multiplier. Spot inefficiencies, bottlenecks, and misalignments early and fix them before they slow us down.

Product Operations Manager

Mechanical Engineer

• Build and maintain a scalable, accessible, and reusable component library used across the product.
• Work closely with Product and Design to improve consistency and coherence across our UI.
• Contribute to the evolution of our frontend architecture, tooling, and developer experience.
• Champion best practices in accessibility, performance, and responsive design.

Design Engineer

Product Designer

• Participate in and shape every part of the product development process, from idea inception to production
• Work cross-functionally with engineering, growth, product, sales, operations, and leadership to create incredible user experiences
• Develop and maintain the design system and brand assets we’ll use across the company
• Write design documentation and guidelines for internal audiences
• Iterate on and improve our design standards, tooling, and processes

Sales Development Rep

• Outbound Prospecting: Identify and engage brokers through strategic outreach, leveraging personalized email campaigns, LinkedIn messaging, and cold calls.
• Lead Qualification: Research and qualify leads to ensure alignment with Thatch’s ideal customer profile, focusing on brokers who can benefit from our platform.
• Appointment Setting: Schedule high-quality demos for the sales team by effectively communicating Thatch’s value proposition.
• CRM Management: Maintain accurate records of all activities, interactions, and follow-ups in the CRM to ensure pipeline transparency and data integrity.
• Collaboration: Work closely with the sales and marketing teams to refine messaging, identify new opportunities, and contribute to outbound campaign strategies.
• Feedback Loop: Provide insights from conversations with brokers to help shape product features, marketing initiatives, and sales tactics.

Sales Development Representative

Data Engineer

• Own and evolve Thatch’s modern data stack (Redshift, dbt, Fivetran, Dagster/Airflow, Metabase, Hex).
• Build reliable ELT pipelines to integrate internal systems and third-party APIs with strong observability and scale.
• Model core business logic (e.g., plan years, employer funding, engagement metrics) into scalable dbt models.
• Establish trust in data through monitoring, testing, and CI/CD best practices.
• Collaborate cross-functionally to support analytics, experimentation, and strategic decision-making.

Data Engineer, Analytics

Full-stack Engineer

• Leverage data and build the data systems to understand our customers and our funnel in depth, identify areas of opportunity, and execute projects to drive revenue, customer growth, activation, and/or engagement
• Design, build, and maintain full-stack customer-facing products that help grow Thatch
• Lead product-led growth initiatives end-to-end — from research to ideation to shipping wins
• Develop and maintain high-quality web applications using React, TypeScript, and other modern frameworks
• Design, test, and optimize A/B experiments to drive user acquisition and activation
• Collaborate with cross-functional teams to build scalable and robust growth systems across all our marketing stack
• Stay up-to-date with industry trends and emerging technologies to continuously improve our product-led growth

Growth Engineer

Sales Operations Manager

• Design, implement, and own the training and development infrastructure for a rapidly growing sales organization
• Build Thatch’s first formal sales enablement program from the ground up
• Create comprehensive onboarding programs and ongoing curriculum to ramp new hires quickly across GTM segments
• Develop sales playbooks, battlecards, resources, and training content; own training content strategy and scalable processes
• Lead regular training sessions and structured coaching programs, including role plays, performance reviews, and improvement plans
• Collaborate cross-functionally with Sales Leadership, Marketing, Product, and Operations to ensure alignment and consistent messaging
• Work hands-on in a fast-paced, early-stage startup to accelerate ramp time and drive revenue

Sales Enablement Manager

Brand Designer

• Define and evolve Thatch’s brand identity across all touchpoints
• Design high-impact web pages, campaigns, and digital content
• Produce print and event materials — ads, postcards, merch, and collateral
• Partner with growth marketing, product, and design leadership to ensure brand consistency across marketing and product experiences
• Bring fresh ideas and experiments into how the brand is expressed
• Work from initial concepts through launch, building a scalable visual language
• Collaborate closely with marketing, product, and design leadership

Account Executive

• Manage a hybrid sales motion, balancing fast-moving transactional deals with larger, compliance-involved opportunities.
• Engage key stakeholders and educate them on Thatch’s healthcare solutions.
• Tailor pitches to a mix of technical and non-technical buyers across various industries.
• Work closely with product, growth, and customer success to iterate and improve the SMB sales playbook.
• Track pipeline metrics rigorously and proactively report on trends and forecasts.
• Help build systems and processes that power repeatable success in the SMB segment.

Account Executive, Small & Startup Businesses

Customer Success Manager

• Own the customer relationship post-sale for a portfolio of Enterprise and Mid-Market employer clients and their benefit brokers, including new customer onboarding during peak season
• Guide HR stakeholders through the renewal process, providing consultative support on ICHRA contribution strategy and contract renewal
• Manage end-to-end planning and execution of the annual Open Enrollment cycle to maximize employee enrollment through a multi-channel approach
• Develop a deep understanding of each customer’s goals, challenges, and success criteria and serve as a trusted product expert to help customers navigate ICHRA and Thatch’s product
• Collaborate cross-functionally to manage escalations and complex requests with care and urgency
• Advocate for customer needs internally, sharing feedback to inform product roadmap and service improvements
• Develop processes and tools to track customer satisfaction and health, identify risks, and build proactive mitigation plans
• Contribute to team-wide process development, tooling, and playbook creation as the team scales
• Assist Sales with finalist opportunities, including facilitating references and gathering testimonials

Customer Success Manager, Enterprise and Mid-Market

• Bridge design and engineering to ensure public site is visually stunning and functional.
• Maintain and improve thatch.ai, ensuring the site is performant and accessible.
• Implement new designs and features in collaboration with the design team.
• Identify areas of improvement and drive initiatives to enhance the public site.
• Work with the marketing team to ensure the site is blazing fast, SEO-friendly, and accessible.
• Build tools that educate and engage users and shape Thatch's digital presence.
• Collaborate closely with design, engineering, and marketing teams.

Software Engineer

Account Manager

• Act as a strategic advisor to enterprise customers, helping them navigate the complexities of distributing healthcare benefits and maximize the value of our platform
• Develop deep expertise in our product, ensuring you can translate technical features into real business impact for our customers
• Build and manage relationships with key executive stakeholders, driving alignment and long-term success
• Own the post-sale customer journey, ensuring seamless onboarding, adoption, and retention
• Collaborate with engineering, product, growth, sales, and implementation teams to drive customer outcomes
• Proactively identify expansion opportunities and work cross-functionally to drive growth within existing accounts
• Continuously analyze customer usage and feedback to improve our product and processes
• As an early hire on the Thatch for Platforms team, have a meaningful impact on improving the American healthcare system through building relationships and growing the businesses of our strategic platform partners

Platform Partner Manager

Product Manager

• Lead a growing team of Product Managers building solutions for employers, employees, brokers, and partners
• Partner closely with engineering, design, GTM, and operations; work with head of product to shape platform
• Coach PMs to be user-driven, execution-oriented, and strategic
• Drive clarity on product goals, priorities, and tradeoffs across roadmap
• Collaborate cross-functionally to ship cohesive, high quality work
• Guide discovery and execution across employer/broker dashboards, member experiences, and partner APIs
• Lead complex or strategic initiatives personally to unblock team or push work forward

Group Product Manager

• Work directly with the Head of Sales Strategy & Operations to execute segmentation, territory/account design, pricing, and quoting
• Build and maintain reporting on pipeline coverage, deal progression, and forecasting inputs
• Coordinate with marketing, partnerships, and finance to support GTM initiatives and ensure smooth handoffs
• Maintain Salesforce data integrity and workflow compliance, partnering with contractors and systems specialists
• Build dashboards, templates, and process playbooks to improve sales efficiency
• Surface operational bottlenecks and propose actionable solutions to reduce friction for the sales team
• Be one of the first hires on the Sales Strategy & Operations team and help shape the function

Sales Operations Analyst

Operations

• Spearhead operational process streamlining enrollments and payments of Thatch members to national insurance carriers where automation is not available
• Build out and maintain Standard Operating Procedures (SOPs) for the internal Operations team
• Manage a queue of enrollment and payment tasks from Thatch to insurance carriers
• Assist with manual enrollments and interact with insurance carriers, vendors, and customers
• Engage with Engineering and Operations to build internal and external tools to improve operational efficiency
• Collaborate with Sales, Support, and Advising to create customer solutions
• Balance projects to develop the operations function while addressing ongoing customer needs
• Work with vendors and carriers to develop new operational models as automation is introduced
• Learn quickly and adapt to new processes as workflows are refined

Operations Specialist

Financial Planning and Analysis

• Translate financial data into actionable insights to drive business performance.
• Reconcile and manage budgets and forecasts and identify opportunities for revenue growth and cost optimization.
• Partner closely with executive leadership and cross-functional teams to deliver insights informing key business decisions.
• Produce reliable financial projections, manage the annual budget cycle, and deliver timely variance analysis and reporting to stakeholders.
• Lead the budgeting and forecasting processes to ensure alignment with financial objectives.
• Oversee the design and improvement of forecasting models, tools and processes to produce accurate projections.
• Analyze financial and operational datasets to identify key drivers and improve business performance and forecast accuracy.
• Apply analytical methods to scenario planning.
• Present findings to executive leadership in a clear, concise format providing meaningful and actionable insights.
• Hire, train, and coach a high-performance FP&A team and promote best practices across the finance organization.
• Team with the executive team to develop the company’s medium to long-term financial and strategic plan.

FP&A Manager

Accountant

• Own key parts of our Order-to-Cash process, ensuring accurate billing, revenue accounting, and month-end reconciliations while building scalable processes.
• Be accountable for invoicing, payment and revenue operations, managing day-to-day operations, and handling escalations.
• Effectively work cross-functionally across the organization, partnering with product and engineering as we enhance our internal operational processes to ensure scalability as business demands grow and evolve.
• Execute month-end close procedures, including account reconciliations and fluctuation analysis of our multiple revenue streams
• Work closely with key business partners on policies, processes and programs
• Advise and partner with internal engineering groups to help them build and maintain efficient operational processes at scale.

Revenue Accountant

• As a foundational Broker Operations Specialist, you'll play a pivotal role in assisting clients with selecting the right health insurance plans, ensuring they navigate their options confidently and efficiently, and working with carriers to mitigate issues during and after enrollment. This position offers a unique opportunity for a knowledgeable professional to shape the broker support function and establish best practices for future growth. Your expertise will be instrumental in driving client satisfaction and contributing to the success of our health insurance offerings.
• Assist individuals and businesses in evaluating and selecting health insurance plans. You will provide expert knowledge on plan benefits, coverage options, and regulatory considerations, empowering clients to make informed choices.
• Support clients during Open Enrollment and qualifying life events, addressing questions and ensuring a smooth enrollment experience.
• Act as a liaison between clients and insurance carriers, resolving coverage issues, claims disputes, and other escalated concerns.
• Conduct regular check-ins with clients to assess their satisfaction, provide updates on plan changes, and identify opportunities for additional support.
• Guide clients through the renewal process, helping them evaluate their options and secure continued coverage.
• Work closely with sales, compliance, and carrier partners to streamline processes, enhance customer experience, and contribute to product improvements.
• You have an active broker health insurance license.
• 3-5 years of demonstrated success in customer success, account management, or similar customer-facing roles, with substantial experience in the healthcare or insurance sectors.
• You deeply care about the customer experience. You have an exceptional ability to build relationships, communicate effectively, and solve problems collaboratively, ensuring customer needs are met with precision and care.
• Proven capability to manage multiple accounts and projects in a dynamic, fast-paced environment, maintaining a high level of organization and attention to detail.
• A proactive, optimistic, growth-minded approach, complemented by the resilience to thrive in a fast-paced and evolving workplace.
• Ability to effectively communicate and work with both technical and non-technical teams.