WriteWise

Growth Marketing

• Own the execution of comprehensive growth marketing strategies and campaigns to drive leads, pipeline, and revenue while building and managing reporting frameworks to track performance across the funnel.
• Monitor key metrics like CAC payback, lead-to-close conversion, and channel-level efficiency, delivering data-driven insights to refine audience targeting, creative strategy, and channel mix.
• Collaborate closely with Sales, Product, and RevOps teams to improve overall performance while running structured experiments to validate hypotheses and uncover growth opportunities.
• Evaluate and implement marketing tools and technologies to streamline workflows, improve attribution, and enhance reporting capabilities that scale what works across all channels.
• Stay on top of industry trends and competitive insights to identify white space opportunities, inform campaign planning and messaging strategy, and drive a culture of continuous learning and optimization.

Growth Marketing Manager

Full-stack Engineer

• Own infrastructure health, performance, and reliability across the stack.
• Make architectural decisions and improve how we build and operate.
• Design and evolve infrastructure using Terraform.
• Improve CI/CD, deployments, and developer workflows so teams ship faster.
• Strengthen security across access controls, vulnerability management, and dependencies.
• Identify and eliminate reliability risks before they impact customers.

Software Engineer – Infrastructure

Operations

• Own the delivery of member services – oversee daily execution of member support queue and processing tasks, manage team scheduling to ensure adequate coverage during business hours and peak volume periods.
• Develop and coach your team – run 1:1s, deliver feedback that drives improvement, and mentor specialists to grow their impact.
• Scale member servicing operations for hypergrowth – help build and refine processes, workflows, and team capacity to ensure team output keeps pace with rapid member growth without sacrificing quality or member experience outcomes.
• Lead quality assurance for your team – perform routine QA checks on AI- and human-driven support, run QA sessions, and action on knowledge or behavior gaps that impact performance.
• Uplevel team documentation and self-service resources – drive consistency and clarity of member guidance through clear internal documentation and external FAQs.
• Hire, onboard, and ramp new team members – support recruiting efforts for both contractor and FTE roles, and own the onboarding and training experience to get new hires comfortable in their roles quickly.
• Collaborate cross-functionally – partner with other Operations teams, Product, Engineering, and Customer Success to solve member issues, advocate for member needs, and ensure the Member Servicing team is kept close to changes that impact the team.
• Cultivate a positive, motivating culture rooted in Thatch values – be there for your team as a leader and human being. Build an environment where everyone feels recognized, supported, and inspired.
• Stay connected to customer needs and the frontline – own escalations and jump into team queues to get things done.

Operations Lead, Member Servicing

• Own the delivery of employer services – oversee daily execution of employer support queue and processing tasks, manage team scheduling to ensure adequate coverage during business hours and peak volume periods.
• Develop and coach your team – run 1:1s, deliver feedback that drives improvement, and mentor specialists to grow their impact.
• Scale employer servicing operations for hypergrowth – help build and refine processes, workflows, and team capacity to ensure team output keeps pace with rapid employer growth without sacrificing quality or experience outcomes.
• Lead quality assurance for your team – perform routine QA checks on AI- and human-driven support, run QA sessions, and action on knowledge or behavior gaps that impact performance.
• Uplevel team documentation and self-service resources – drive consistency and clarity of member guidance through clear internal documentation and external FAQs.
• Hire, onboard, and ramp new team members – support recruiting efforts for both contractor and FTE roles, and own the onboarding and training experience to get new hires comfortable in their roles quickly.
• Collaborate cross-functionally – partner with other Operations teams, Product, Engineering, and Customer Success to solve employer issues, advocate for employer needs, and ensure the Employer Servicing team is kept close to changes that impact the team.
• Cultivate a positive, motivating culture rooted in Thatch values – be there for your team as a leader and human being. Build an environment where everyone feels recognized, supported, and inspired.
• Stay connected to customer needs and the frontline – own escalations and jump into team queues to get things done.

Growth Marketing Manager

Software Engineer – Infrastructure

Operations Lead, Member Servicing

Operations Lead – Employer Servicing