Writer

Engineer

• Serve as WRITER's embedded technical AI specialist onsite, building strong daily relationships with client engineering, AI COE, and business teams, and acting as the primary point of contact for all WRITER-related technical matters
• Own the end-to-end release workflow from WRITER platform updates through production deployment across all client environments, including coordinating dual-track updates, making critical go/no-go decisions, and providing hands-on troubleshooting
• Design, implement, and maintain the client's custom front-end setup, production retrieval, and agentic systems, while rigorously testing, validating, and troubleshooting AI-specific features like LLM applications, RAG performance, and prompt engineering
• Navigate client security, risk, and compliance approval processes, working with Information Security teams to obtain necessary approvals, documenting compliance artifacts, and streamlining workflows to meet regulatory requirements
• Reduce operational pain points, contribute to long-term migration strategies for clients towards standard WRITER-managed environments, and gather real-world deployment feedback to strategically influence WRITER's product direction

Forward Deployed Engineer

Brand Designer

• Drive the evolution of WRITER's visual brand identity system across all marketing design touchpoints, from content and events to social media and presentations, ensuring a cohesive and compelling brand story
• Design and produce high-impact brand assets, including campaign visuals, presentations, and sales collateral, translating complex AI and enterprise concepts into accessible and engaging visual communications
• Build and optimize design operations workflows, owning project planning and resource allocation for all brand design initiatives to enable efficient, scalable creative output
• Lead the maintenance and development of WRITER's design system in Figma, establishing best practices for file organization, version control, and creating reusable components that empower rapid, consistent asset creation
• Manage end-to-end project execution for all brand design workstreams using Asana, crafting detailed project plans, monitoring progress, and facilitating seamless cross-functional collaboration
• Partner closely with cross-functional teams, including product, marketing, and sales, to translate business objectives into effective visual strategies and present compelling design concepts to stakeholders and executives
• Mentor fellow designers, sharing expertise in craft and operational excellence while continuously innovating and bringing fresh perspectives to how WRITER's brand presents itself in the market

Forward Deployed Engineer

Senior Brand Designer