Writer

DevOps Engineer

• Partner deeply with enterprise customers to identify strategic AI use cases, validating technical feasibility and owning the end-to-end implementation of tailored solutions
• Architect and deliver custom applications, templates, and integrations leveraging WRITER's platform, APIs, and Knowledge Graph capabilities to solve complex business challenges
• Translate intricate technical concepts and platform capabilities into clear, prescriptive solution recommendations, guiding customers through the generative AI landscape
• Collaborate relentlessly with internal Product and Engineering teams, providing crucial customer feedback that directly influences our product roadmap and drives continuous innovation
• Drive down customer time-to-value by developing scalable processes, robust documentation, and efficient workflows for technical integrations
• Champion the successful adoption and expansion of WRITER's AI solutions within customer accounts, ensuring maximum impact and return on investment

AI Deployment Engineer

Artificial Intelligence

• Manage a portfolio of customers while leading ROI and value initiatives in partnership with a customer success manager who focuses on the adoption strategy
• Act as a strategic transformation partner for Fortune 50-100 customers by setting vision and defining the JTBD framework with leadership teams to drive AI adoption
• Build and manage C-suite relationships as a trusted advisor to make AI a top priority for executives
• Lead value realization and ROI delivery by conducting analysis through surveys and interviews to frame the P&L impact of AI adoption in business reviews
• Orchestrate complex cross-functional programs across multiple stakeholders while managing customer teams, escalations, risk mitigation, and program updates
• Proactively identify and drive expansion opportunities by anticipating customer needs and working with sales on cross-sell and upsell initiatives
• Scale transformation best practices by producing and "processifying" decks, frameworks, and communications for the wider team

Enterprise AI Transformation Lead

Account Executive

• Own the full enterprise sales cycle from prospecting through close, managing complex deals with 8-18 month sales cycles and navigating multi-stakeholder buying committees across procurement, legal, IT, and business units
• Drive net-new revenue by identifying, qualifying, and developing strategic opportunities within target verticals and named account lists, consistently building a robust pipeline that exceeds coverage targets
• Engage C-level executives and senior decision-makers in consultative discovery to understand their business priorities, uncover transformational use cases, and position WRITER as the strategic platform to achieve their AI vision
• Partner cross-functionally with solutions engineering, product, and customer success teams to architect tailored solutions, run successful pilots, and ensure seamless deployments that deliver measurable business outcomes
• Lead complex negotiations involving multi-year contracts, custom pricing structures, and enterprise terms, while maintaining deal momentum and driving consensus across diverse stakeholder groups
• Become a trusted product expert who educates prospects on how to set up and leverage WRITER's AI agent platform, going hands-on during critical evaluation phases to demonstrate value and accelerate time-to-deployment
• Maintain rigorous pipeline hygiene and forecasting accuracy, consistently delivering predictable revenue results while providing leadership with transparent visibility into deal progression and risk factors

Strategic Account Executive – UK

Customer Success Manager

• Drive industry leading growth and retention by owning ambitious NRR and GRR goals, tying every expansion to quantifiable business outcomes
• Lead, scale, and develop a high-performing CSM team across Strategic, Enterprise, and Mid-market segments—hiring exceptional talent and building clear career paths. Have a dotted line to other post sales organizations
• Design and operationalize a regional success model that becomes the global blueprint - playbooks, metrics, and governance that scale
• Build trusted partnerships with CIOs, CMOs, and business leaders at companies like Goldman Sachs, Accenture, and Hilton, positioning WRITER as mission-critical infrastructure
• Collaborate cross-functionally with Sales, Product, Marketing, and Solutions architecture to co-create account strategies that deliver measurable ROI
• Champion operational excellence through disciplined forecasting, success planning, and data-driven decision-making
• Represent the voice of the customer at the highest levels, influencing product direction and innovation

AVP, Customer Success – West

Strategic AI Transformation Lead – Central

• Use and build AI native approaches for operational tasks and infrastructure management and platforms using Python, Go, or similar languages, significantly reducing manual toil across our production environment
• Design and implement scalable, fault-tolerant infrastructure AI solutions on public cloud providers (AWS, GCP, Azure) to support WRITER's rapidly expanding, high-traffic AI platform
• Own the reliability, performance, and efficiency of WRITER’s core services, defining and upholding stringent Service Level Objectives (SLOs) and Error Budgets
• Own the observability stack for monitoring, logging, and alerting systems to ensure rapid detection of issues across our complex distributed systems
• Lead incident response, post-mortems, and root cause analyses, applying learnings to proactively prevent future outages and build a more resilient system architecture
• Collaborate closely with product and engineering teams, providing expert guidance on system design for reliability, performance, and scalability from conception through launch

AI Deployment Engineer

Enterprise AI Transformation Lead

Strategic Account Executive – UK

AVP, Customer Success – West

Strategic AI Transformation Lead – Central

Staff Site Reliability Engineer