IT Operations Manager
WRA, Inc.
full-time
Posted on:
Location Type: Remote
Location: Arizona • California • United States
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Salary
💰 $90,000 - $120,000 per year
About the role
- Serve as the primary internal point of contact for our managed IT services provider
- Participate in regular check-ins, planning meetings, and project reviews
- Translate technical recommendations into clear, actionable guidance
- Ensure IT priorities are aligned with organizational needs
- Lead IT-related initiatives from discovery through rollout
- Develop project plans, track timelines, and manage dependencies
- Coordinate internal stakeholders, testing, training, and adoption
- Monitor support queues, service levels, and vendor responsiveness
- Ensure systems remain reliable, secure, and well-documented
- Identify and remove internal barriers that slow down IT initiatives
- Proactively communicate technology changes and upcoming initiatives
- Ensure staff understand impacts, timelines, and expectations
- Develop documentation and internal guidance materials
- Oversee software licensing, renewals, contracts, and vendor relationships
- Coordinate procurement and ensure tools remain aligned with business needs
- Evaluate technology solutions that improve organizational effectiveness
- Coordinate onboarding and offboarding technology processes
- Maintain inventory of hardware and software assets
- Manage procurement, lifecycle tracking, and audits
- Improve processes through documentation and automation
Requirements
- 5–8 years of relevant experience in operations, project coordination, vendor management, IT coordination, or a related field. Candidates with less direct experience but strong transferable skills in coordination, communication, and project leadership are still encouraged to apply.
- Exceptional communication skills with the ability to clearly explain technical concepts to non-technical stakeholders.
- Strong organizational and project tracking abilities
- Experience coordinating multiple stakeholders and priorities
- Proactive, highly communicative working style
- Comfort working with both technical and non-technical partners
- Experience working with external vendors or managed service providers
- Project management or change management experience
- Exposure to IT systems or technology implementations
- Experience supporting organizational communications or training
Benefits
- Flexible policies
- Internal practices
- Programs that prioritize learning and sustainability
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementvendor managementIT coordinationdocumentationautomationtechnology implementationsprocurementlifecycle trackingservice level monitoringsoftware licensing
Soft Skills
communicationorganizational skillsproject trackingstakeholder coordinationproactive working styleability to explain technical conceptsleadershiptrainingproblem-solvingadaptability