Worldwide Flight Services (WFS)

Operations

• Provide daily leadership and oversight of on-site maintenance technicians and mechanics
• Ensure compliance with all company maintenance procedures, safety standards, and regulatory requirements
• Coordinate and oversee scheduled, preventative, and unscheduled maintenance activities across GSE assets
• Troubleshoot and diagnose mechanical, electrical, hydraulic, HVAC, and pneumatic system issues
• Inspect, repair, and overhaul components to meet OEM specifications
• Ensure proper documentation and completion of all maintenance records and compliance reporting
• Maintain strict adherence to all environmental, health, and safety regulations (including OSHA and EPA standards)
• Serve as a key point of contact for internal stakeholders and external customers
• Mentor, train, and develop maintenance personnel to improve performance and retention
• Drive operational efficiency and continuous improvement across maintenance processes

Ground Support Equipment Operations Manager

Manager

• Plan, direct, and coordinate daily activities to ensure efficient use of equipment, facilities, and personnel.
• Collaborate with airport management to maintain seamless station operations.
• Lead, manage, and motivate operational personnel, fostering a positive work environment.
• Develop and implement administrative and operational policies in partnership with upper management.
• Monitor and analyze operational and financial reports to identify areas for improvement and profit growth.
• Prepare and present recommendations for operational and capital improvements to upper management.
• Recommend capital expenditures for new equipment to enhance efficiency and service delivery.
• Approve requisitions for equipment, materials, and supplies within budget constraints.
• Ensure compliance with corporate security programs, safety rules, TSA legislation, and other governmental regulations.
• Conduct audits to maintain continuous compliance with corporate policies and safety standards.
• Review and clarify the implementation of the site-specific security plan, ensuring proper identification and compliance for all personnel.
• Investigate and address internal and external complaints related to station operations.
• Oversee contract negotiations with suppliers for equipment and materials.
• Complete all internal and external training on time and monitor station staff to ensure the same.
• Meet airline customer KPM objectives.
• Implement and maintain a station management system, ensuring safety, security, quality, and employee satisfaction.

Station Manager

Analyst

• GSE Analyst will be responsible for work between the GSE field department, fixed assets, and accounting to identify and build trend data.
• Monitoring, recording of preventative maintenance schedule compliance and reporting of all GSE. This includes internal and external maintenance providers.
• Insuring compliance of parts and labor spend per workorder are properly captured with allowable variances, audit against monthly P&L report at location and cost center level.
• Identify and correct discrepancies.
• Reconcile monthly GSE rent discrepancies reported, Identify and correct discrepancies.
• Manage internal database of GSE, perform and coordinate routine audits, asset transfers to FA team.
• Utilize and manage current CMMS system, contribute to develop better BMP in the GSE administrative team.
• Build databases from CMMS, and other media via enforcement of proper data input compliance from cost centers and site mechanics to develop key strategic trend analysis.

GSE Analyst

Payroll

• Support core payroll processing team with payroll duties such as ensuring accuracy, making necessary corrections, and validating payroll prior to final approval and payment.
• Review and resolve employee pay discrepancies in a timely and effective manner.
• Respond promptly to employee payroll inquiries and provide clear explanations and resolutions.
• Ensure accurate and timely processing of payroll updates, including new hires, terminations, promotions, and pay rate changes.
• Maintain compliance with all federal, state, and local payroll, wage, and hour laws, regulations, and best practices.
• Support internal and external audits by preparing and providing required payroll records and documentation.
• Administer wage garnishments and ensure timely and accurate processing in accordance with legal requirements.
• Perform payroll‑related administrative duties, including reporting, filing, and record retention.
• Participate in special payroll and HR‑related projects as assigned.
• Provide general office administrative support as needed.

Payroll Specialist

• Build and maintain strong relationships with airport authorities and participate actively in the airport community.
• Ensure the account operates per contract terms and service level agreements.
• Supervise staff, delegate tasks, and create succession plans for leadership development.
• Oversee ground support equipment (GSE) maintenance, repairs, and long-term needs analysis.
• Manage attendance records, ensure staffing coverage, and control labor budgets.
• Maintain compliance with TSA legislation and the corporate security program.
• Conduct audits to ensure operational continuity and adherence to regulations.
• Clarify and implement the site-specific security plan, ensuring all staff have proper identification.
• Other duties as requested by WFS or customer leadership team.
• Uphold fairness, equity, and respect in interactions with employees, customers, vendors, and third parties.
• Represent the company's image with integrity and professionalism.

Accounts Manager – Air Cargo

Controller

• Upkeep Inbound and Outbound Trucks Activity Logs.
• Professionally handle Inbound calls and outbound calls.
• Monitor Inbound and Outbound flights.
• Adapt to constant changes in procedures.
• Create and send reports on time “in the loop”.
• Display ability to work as a team.
• Able to work under pressure.
• Knowledgeable of Amazon Logistics System.
• Have ability to follow instructions.
• Be willing to work and be trained in all aspects of the operation.
• Any additional tasks or job assignments assigned by management.

Controller – Express Operations

• Monitor inbound and outbound flight activity, including computer data input and manual revisions
• Prepare daily reports on domestic and international arrivals and departures, including FIDS updates and inputting schedule and gate changes
• Coordinate with departments and contractors for emergency situations and fuel stops at the terminal
• Manage gate control and assign gates for charter flights
• Notify Sky Caps for requests such as wheelchairs
• Prepare and collect data via two-way radios and other means
• Update schedules as needed to meet aircraft requirements
• Maintain records of aircraft, flights serviced, and services performed
• Monitor computers, phone calls, and surveillance cameras
• Complete customer billing documents when necessary
• Comply with WFS site security procedures for warehouse and other operations
• Observe WFS staff, security contractors, and visitors’ activities
• Report any security breaches, suspicious activity, or non-compliance with the site security plan to management or through the WFS whistleblower program

Agent – Airport Operations

• Oversee ramp operations, including aircraft marshaling, baggage handling, and loading/unloading.
• Coordinate with ground crews to ensure safe, on-time aircraft turnaround.
• Monitor GSE (Ground Support Equipment) usage and maintenance.
• Manage irregular operations such as aircraft diversions, mechanical issues, or weather disruptions.
• Act as the primary decision-maker and point of contact during the shift.
• Conduct shift debriefings for operational staff.
• Maintain clear communication between departments and with airline partners.
• Complete operational reports and incident documentation as needed.
• Train, coach, and mentor frontline supervisors and staff.
• Maintain a safe work environment and participate in required safety audits.

Ramp Services Manager – On-Duty

• Ability to plan, organize, lead and control staff to promote a workplace culture of teamwork, self-motivation, and pride within a diversified and multi-cultural work environment.
• Develop next level leaders and managers in both leadership and management skills
• Supervise staff to meet business needs and facilitate successful outcomes by following carrier’s Service Level Agreement performance standards.
• Ensure operational leadership is monitoring and instructing Lead Agents and Warehouse Agents to follow safety rules and safety standards that are in place.
• Wear a safety vest at all times while working, walking, or operating equipment within a Worldwide Flight Services warehouse.
• Participate in recruiting activities, interviewing candidates and making hiring decisions.
• Assist in employee relations and/or conflict resolution, prepare performance appraisals, provide input for counseling and terminations.
• Demonstrate diligence required to maintain security under Stockton International Airport (SCK), Airport Police, Transportation Security Administration (TSA), and United States Customs/Border Protection (USCBP) Regulations and Federal Aviation Administration (FAA).
• Challenge any persons not displaying an airport I.D. badge within a WFS warehouse or any Airport Operational Area. (AOA).
• Prepare various operational reports, providing weekly and monthly data regularly, including special reports requested on an ad hoc basis.
• Must complete injury reports and damage reports as required.
• Authorize/ensure post-accident and post-injury testing is done as required.
• Assist customer representatives in providing information and data for various compliance reports and audits.
• Maintain records and appointments necessary for employment on the airport such as airport badge appointments, USCBP interviews, or other government-required meetings.

Senior Manager, Express

• Upkeep Inbound and Outbound Trucks Activity Logs.
• Professionally handle Inbound calls and outbound calls.
• Monitor Inbound and Outbound flights.
• Adapt to constant changes in procedures.
• Create and send reports on time “in the loop”.
• Display ability to work as a team.
• Able to work under pressure.
• Knowledgeable of Amazon Logistics System.
• Follow instructions.
• Be willing to work and be trained in all aspects of the operation.
• Any additional tasks or job assignments assigned by management.

Air Logistics Controller

Supply Chain

• Directing supervisory personnel within assigned functional area
• Overseeing and advising on staffing requirements
• Monitor/administer discipline/corrective action by or for subordinates
• Ensuring customer satisfaction by daily feedback
• Acting as liaison between first level supervisor and upper management
• Proactively monitors the work of assigned employees to ensure that customer satisfaction, safety, security, quality and employee relations meet or exceed standards
• Maintain and control all required aspects of the operation in accordance with the corporate security program and TSA legislation
• Ensure that the required company audit requirements are undertaken to ensure continuity and compliance at all times
• Read, understand and clarify the implementation of the site-specific security plan and ensure that all WFS staff are issued with a relevant company ID and that they are required to display this identity badge.

Air Cargo Warehouse Manager

• The Assistant General Manager plans, directs, and coordinates, through subordinate personnel, activities to obtain optimum use of equipment, facilities, and personnel.
• Consults with airport management.
• Manages and motivates operational personnel.
• Confers and cooperates with upper management in formulating administrative and operational policies and procedures.
• Analyzes records of daily operations to maintain knowledge of station activities.
• Reviews and analyzes expenditures, financial and operations reports to determine requirements for increasing profits.
• Prepares recommendations on findings for upper management evaluation.
• Recommends capital expenditures for acquisition of new equipment which would increase efficiency and services.
• Approves requisitions for equipment, materials, and supplies within limits of facility budget.
• Maintain and control all required aspects of the operation in accordance with the corporate security program and TSA legislation.
• Ensure that the required company audit requirements are undertaken to ensure continuity and compliance at all times.
• Read, understand and clarify the implementation of the site-specific security plan and ensure that all WFS staff are issued with a relevant company ID and that they are required to display this identity badge.
• Enforces compliance of personnel with administrative policies, procedures, safety rules, and governmental regulations.
• Directs investigations into causes of internal and external complaints relating to the facility.
• May negotiate contracts with equipment and materials suppliers.

Assistant General Manager

• Lead the Gateway Facility Administration team.
• Support the recruiting and onboarding of new employees.
• Lead employee experience within the gateway.
• Liaison with corporate HR departments to maximize employee experience.
• Direct local initiatives designed to enhance and celebrate the employee experience.
• Foster attendance accountability with individual employees.
• Review and audit employee personal data in timekeeping system for accuracy and correction.
• Shape employee experience through collaboration with stakeholders with respect to attendance and performance.
• Manage performance evaluations for hourly associates.
• Ensure data integrity and accuracy in gateway matrix.
• Audit data flow for processes related to onboarding and terminations, analyzing data and identifying variances.
• Manage system access, setup, and reporting including new hire training of system use.
• Work with compensation, payroll, and HRIS teams to update system and maintain employee data consistency.
• Supervise work of facility administration team.

Station Performance Manager

Account Manager

• The Account Manager oversees a business unit to ensure assets—including customers, staff, aircraft, equipment, and facilities—are maintained to the highest standards.
• This role involves fostering strong relationships with airport authorities, managing daily operations, and ensuring compliance with contracts, service agreements, and security regulations.
• Build and maintain strong relationships with airport authorities and participate actively in the airport community.
• Ensure the account operates per contract terms and service level agreements.
• Supervise staff, delegate tasks, and create succession plans for leadership development.
• Oversee ground support equipment (GSE) maintenance, repairs, and long-term needs analysis.
• Manage attendance records, ensure staffing coverage, and control labor budgets.
• Maintain compliance with TSA legislation and the corporate security program.
• Conduct audits to ensure operational continuity and adherence to regulations.
• Clarify and implement the site-specific security plan, ensuring all staff have proper identification.
• Other duties as requested by WFS or customer leadership team.
• Uphold fairness, equity, and respect in interactions with employees, customers, vendors, and third parties.
• Represent the company's image with integrity and professionalism.

Airline Account Manager

Bilingual

• Make reservations, issue tickets and itineraries, and compute fares for passengers.
• Handle baggage check-in, collect excess baggage charges, and provide general travel information.
• Assist passengers at boarding gates, including checking ticket validity and processing boarding procedures.
• Manage arrangements for passengers holding reservations, standby travelers, and their luggage.
• Determine flight close-out times and complete necessary flight documentation for accuracy.
• Handle post-departure procedures, including invalidating tickets and finalizing reports.
• Conduct lost and found activities, including tracing lost articles, updating passengers, and returning found items.
• Process claims for lost or damaged baggage, including on-the-spot settlements for minor claims and forwarding larger claims to appropriate personnel.
• Receive and process airfreight shipments, including determining routing, computing rates, and preparing documentation for domestic and international shipments.
• Maintain inventory records for airfreight shipments, ensuring accuracy in warehouse, dispatch, and delivery processes.
• Ensure compliance with site security protocols and report any breaches or suspicious activities to management or through the whistleblower program.