Worldwide Flight Services (WFS)

Clerk

• Marshall aircraft upon arrival and departure.
• Load and unload baggage and cargo compartments.
• Clean interior and exterior of aircraft.
• Supply cabin services and stock aircraft provisions.
• Conduct routine cleaning and maintenance of ramp and work areas.
• Handle servicing and cleaning of powered and unpowered equipment including fuel farm activities, oil servicing and pump drainage, and other basic equipment servicing as needed.
• Safely drive and operate ground support equipment, including belt loaders, tugs, and baggage carts to pick-up and deliver cargo/bags between the terminal, warehouse and aircraft.
• Perform ground service functions, such as connecting/removing ground power and ground start units and water service.
• Perform aircraft pushback, wing walking and related guide man functions.
• Complete other tasks as directed by management.
• Maintain a secure work environment.

Air Ramp Service Clerk, Part-Time

Associate

• Load and unload Express packages from air freight containers to and from semi-trucks in a widely dispersed area.
• Sorting, scanning and movement of small packages within the warehouse.
• Buildup / Breakdown package containers ready for outbound/inbound flights.
• Removal of tie-downs and other gear when loading and unloading.
• Operate air freight handling equipment such as pallet jacks and gaylords (push carts).
• Weighing, labeling, or make/break-down of gaylords or air freight containers.
• Check air express containers for proper piece count, weight, dimensions and documents as appropriate per air safety and security guidelines.
• Report to position on time, as scheduled, including mandatory overtime requirements, varying shifts, weekends, and holidays.
• Successfully complete required computer based and on the job trainings.
• Adhere to company policies, procedures, and performance standards.
• Perform all functions in accordance with safety procedures and policies.
• Work outdoors with exposure to extreme weather/elements, engine noise, and noxious fumes.

Air Logistics Warehouse Associate

Agent

• Loading and unloading of cargo (mail, express, freight, and company material) on and off aircraft
• Transporting of cargo between terminals and aircraft
• Ramp transfers of cargo where required
• Receiving, delivering, and physical handling of freight and company material
• Completing forms and messages related to and necessary for the performance of the designated locations of the functions described
• Comply with WFS site security procedures for assigned warehouse and other operations
• Reporting security breaches, suspicious occurrences, or non-compliance with the site security plan to managers or via the WFS whistleblower program

Air Cargo Ramp Agent

• Responsible for moving air cargo within designated warehouse.
• Load and unload cargo from pallets and containers.
• Build up cargo for outbound flights.
• Break down cargo from import flights.
• Facilitate the loading and unloading of cargo to and from semitrucks.
• May operate basic cargo handling equipment such as forklift, aircraft pallets and pallet jacks.
• Check freight for proper piece count, weight, dimensions and documents as appropriate when accepting or delivering cargo.
• May transport cargo to and from aircraft driving 3,000 lb. vehicle using depth perception to negotiate vehicle with attached carts through congested area.
• Read 'off-load' sheets to determine destination of cargo.
• While performing aircraft push-out and/or towing functions, engage in proper specific ground to cockpit communication via hand signals and voice commands, with and without, the assistance of sight or visual aids.
• Ability to understand and react to verbal commands and safety warnings, with and without, assistance of sight or visual aids.

Air Cargo Warehouse Agent

Advisor

• Conduct regular ramp and above wing safety audits; issue corrective actions or warnings as needed
• Promote compliance with OSHA, FAA, TSA, and company safety policies and procedures.
• Lead and participate in safety committee meetings to review data and identify improvement areas.
• Investigate and document accidents, incidents, and injuries, ensuring timely follow-up and reporting.
• Collaborate with station and regional leadership to develop and implement corrective and preventative actions.
• Review and analyze safety metrics, trends and reports to recommend targeted interventions.
• Support training efforts by identifying safety-related skill gaps and coordinating follow-up or remedial trainings.
• Engage employees in safety initiatives and reinforce accountability through communication and recognition.

Station Safety Advisor

• The maintenance of a satisfactory quantity and quality of work, by assigned personnel.
• Explaining and demonstrating work procedures and methods, including safety, apportioning and scheduling assigned work.
• Observing and analyzing the methods used and the results achieved.
• Bring problems to the attention of management, and assist management in the utilization of tools, equipment, and materials.
• Perform work, according to Company rules and regulations.
• Assisting with Escorts.
• Maintain the cleanliness of the Ramp.
• Assist with staging palletts, during the offload of planes.
• Loading and unloading of cargo (express, baggage, freight, and company material) on and off aircraft;
• The transporting of cargo between the sort, platform and aircraft;
• The Ramp transfers of containers/cargo, where required.
• The receiving, delivering, and physical handling customer/company material
• The completion of forms and messages related to and necessary for the performance of the designated locations of the functions described.
• Transporting containers to and from aircraft.
• Assisting in loading, unloading and racking both filled and empty drums.
• May be assigned to perform routine cleaning of work areas, ramps, and facilities with or without powered equipment.
• May be assigned to assist in monitoring security of facility.

Lead Ramp Agent

• Promote Safety and Health Program - to prevent injuries and illnesses from work related causes, and to minimize losses of material resources and interruptions from accidental occurrences.
• Safety & Health Awareness: Distribute read and signs, bulletins and posters for location and discuss new procedures with station personnel.
• Accident Prevention: Perform safety audits on warehouse and ramp operations and provide feedback to management.
• Safety Monitoring: Attend safety committee meetings and provide feedback to management.
• Review station audits, review station incidents/accidents/injuries, review station statistics to determine areas of improvement, stimulate hourly personnel involvement in the safety culture, and distribute safety awards as established in company guidelines, accident/Incident Reporting, Investigation, & Analysis, assist with all incident/accident/injury reports.

• Transport, load and unload air freight containers from aircraft within confined areas
• Push, pull and position loaded air freight containers weighing up to 3,200 lbs
• Removal of tie-downs and other gear when loading and unloading
• Read 'off-load' sheets to determine destination of Express packages
• Operating ramp equipment with gross weights of 3,000 to 80,000 lbs. in congested areas
• Engage in push-out of aircraft driving 80,000 lb. vehicle or assist by providing guide function to driver using depth perception in congested areas or speaking to cockpit during push-back procedure

Air Logistics Ramp Associate

General

• A Technical Specialist is a non-licensed person who possesses special skills which are of a value to the Company in a particular subject or field as designated by management.
• The work of the Technical Specialist classification includes the following: troubleshooting, disassembly, checking and cleaning, repairing, replacing, testing, adjusting, assembling, installing, servicing, fabricating, or towing any ground equipment while in service or while undergoing overhaul and/or modification.
• Certifies for quality of workmanship, including signing mechanical releases on field work.
• May be assigned to order, receive, inventory, secure or disburse parts and supplies on or off airport facilities.
• May have other maintenance personnel assigned to assist in completing an assignment.
• Completes forms connected with work assignments according to established procedures and will communicate with other Company personnel as required in a manner designated by the Company.
• Remain cognizant of WFS staff, security contractors, and visitors’ activities and report security breaches, suspicious occurrences, or non-compliance with the site security plan to managers or via the WFS whistleblower program.
• Comply with WFS site security procedures for assigned warehouse and other operations.

Technical Specialist

Field Engineer

• Troubleshooting, disassembly, checking and cleaning, repairing, replacing, testing, adjusting, assembling, installing, servicing, fabricating, and inspecting passenger loading bridges, baggage transport systems, ground power generators, HVAC systems, and portable water units.
• Comply with WFS site security procedures for assigned warehouse and other operations.
• Report security breaches, suspicious occurrences, or non-compliance with the site security plan to managers or via the WFS whistleblower program.
• Certifies for quality of own workmanship.
• Work according to FAA and Company regulations and procedures and instructions from Lead or supervisor.
• Complete forms connected with work assignments according to established procedures.

Field Service Technician

Manager

• Directing supervisory personnel within assigned functional area
• Overseeing and advising on staffing requirements
• Monitor/administer discipline/corrective action by or for subordinates
• Ensuring customer satisfaction by daily feedback
• Acting as liaison between first level supervisor and upper management
• Proactively monitors the work of assigned employees to ensure that customer satisfaction, safety, security, quality and employee relations meet or exceed standards
• Maintain and control all required aspects of the operation in accordance with the corporate security program and TSA legislation
• Ensure that the required company audit requirements are undertaken to ensure continuity and compliance at all times
• Read, understand and clarify the implementation of the site-specific security plan and ensure that all WFS staff are issued with a relevant company ID and that they are required to display this identity badge
• Administers practices in a fair and equitable manner, where all employees, customers, vendors and other third parties are treated with respect.

Air Cargo Manager

• Marshall aircraft upon arrival and departure.
• Load and unload baggage and cargo on and off aircraft.
• Safely drive and operate ground support equipment, including belt loaders and tugs to pick-up and deliver baggage and cargo between the terminal and aircraft.
• Perform ground service functions, such as connecting/removing ground power and ground start units and water service.
• Perform aircraft pushback, wing walking and related guide man functions.
• Maintain a secure work environment.

Ramp Service Agent

• Equip airplane cabin, by reading check list specifications, with equipment and supplies such as rugs, linens, blankets, etc., as well as carrying supplies weighing up to 50 lbs. on board aircraft.
• Operate vacuum cleaner and similar mechanized cleaning aids.
• Performing aircraft interior cleaning, including equipping the aircraft cabin for flight according to specifications, with equipment and cabin services supplies.
• Cleaning interior of aircraft by hand or powered equipment using cleaners.
• Completing the aircraft cleaning bill of work as required.
• Stocking and cleaning of vehicles used in the cleaning function.
• Disposing of trash, rubbish and waste that is incidental and related to the applicable job functions.

Aircraft Appearance Agent

• Ability to plan, organize, lead and control staff to promote a workplace culture of teamwork, self-motivation, and pride within a diversified and multi-cultural work environment.
• Develop next level leaders and managers in both leadership and management skills
• Supervise staff to meet business needs and facilitate successful outcomes by following carrier’s Service Level Agreement performance standards.
• Ensure operational leadership is monitoring and instructing Lead Agents and Warehouse Agents to follow safety rules and safety standards that are in place.
• Wear a safety vest at all times while working, walking, or operating equipment within a Worldwide Flight Services warehouse.
• Participate in recruiting activities, interviewing candidates and making hiring decisions.
• Assist in employee relations and/or conflict resolution, prepare performance appraisals, provide input for counseling and terminations.
• Demonstrate diligence required to maintain security under local Airport Police, Transportation Security Administration (TSA), and United States Customs/Border Protection (USCBP) Regulations and Federal Aviation Administration (FAA).
• Challenge any persons not displaying an airport I.D. badge within a WFS warehouse or any Airport Operational Area. (AOA).
• Prepare various operational reports, providing weekly and monthly data regularly, including special reports requested on an ad hoc basis.
• Must complete injury reports and damage reports as required.
• Authorize/ensure post-accident and post-injury testing is done as required.
• Assist customer representatives in providing information and data for various compliance reports and audits.
• Maintain records and appointments necessary for employment on the airport such as airport badge appointments, USCBP interviews, or other government-required meetings.

Senior Air Logistic Manager – SEA Express Operations

Trainer

• Responsible for providing training for new hires and tenured employees through various learning methods.
• Provides company, regulatory, carrier or practical training for individual or group settings to new hire as well as tenured employees.
• Creates milestones to be achieved through training methods and create training plans.
• Conducts skill needs assessments to identify specific skill/knowledge gaps, training objectives, work situations and changes in training policies and procedures.
• Coordinates trainings and re-certifications, ensuring training is designed, delivered and evaluated for consistency.
• Observes employees to determine the effectiveness of training programs and ensure that any additional training requirements are fulfilled.
• Complies with all safety policies, practices, and procedures.
• Reports all unsafe activities to supervisor and Safety Manager.
• Maintains training rosters and records with trainees and complies with appropriate training recordkeeping requirements.

Air Ramp Service Clerk, Part-Time

Air Logistics Warehouse Associate

Air Cargo Ramp Agent

Air Cargo Warehouse Agent

Station Safety Advisor

Lead Ramp Agent

Station Safety Advisor

Air Logistics Ramp Associate

Technical Specialist

Field Service Technician

Air Cargo Manager

Ramp Service Agent

Aircraft Appearance Agent

Senior Air Logistic Manager – SEA Express Operations

Facility Trainer