Worldwide Flight Services (WFS)

Associate

• Load and unload package containers, moving packages by hand and pushcart, to warehouse to truck
• Build up package containers ready for outbound flights
• Break down package containers from arriving flights
• Remove tie-downs and other gear when loading and unloading
• Sort, scan and move small packages within the warehouse
• Operate package handling equipment such as pallet jacks and gaylords (push carts)
• Check air express containers for proper piece count

Air Logistics Warehouse Associate

Administrative Assistant

• Reads and routes incoming mail to appropriate individual.
• Prepares outgoing mail and correspondence, including e-mail and faxes and overnight packages.
• Prepares cash deposits, where applicable.
• Composes and types routine correspondence.
• Answers, routes and screens telephone calls to appropriate individuals.
• Greets walk in traffic and scheduled visitors and escorts to appropriate area or person.
• Makes copies of correspondence or other printed materials.
• Orders and maintains supplies, and arranges for office equipment maintenance.
• Provides customer billing support and weekly stats support.
• Provides support to Payroll Dept. with Time & Attendance to poll the time clock of weekly punches and approved edits to the time cards.
• Uploads hours file to payroll for processing.
• Enters new employees to time clock and advises of any punch issues.
• Work closely with Corporate HR office to ensure new hire and employee separation information is sent for timely entry to respective Payroll, HR and Time & Attendance systems.
• Assist with coordinating benefit enrollment periods and distribution of all communications.
• Monitor uniform distribution and inventories.
• Participate in any related special projects or tasks that may arise.

Air Cargo Facility Administrative Assistant

Agent

• Equip airplane cabin, by reading check list specifications, with equipment and supplies such as rugs, linens, blankets, etc., as well as carrying supplies weighing up to 50 lbs. on board aircraft.
• Cognitive skills to check condition, clean, sort, count, salvage and/or store equipment, and assemble kits.
• Operate vacuum cleaner and similar mechanized cleaning aids.
• Cognitive skills to check deliveries of supplies against requisitions to determine discrepancies.
• Performing aircraft interior cleaning, including equipping the aircraft cabin for flight according to specifications, with equipment and cabin services supplies.
• Cleaning interior of aircraft by hand or powered equipment using cleaners.
• Completion of the aircraft cleaning bill of work as required.
• Stocking and cleaning of vehicles used in the cleaning function.
• Stocking and cleaning of the cabin service make-up rooms area.
• Stocking and maintaining cabin service kits.
• Disposing of trash, rubbish and waste that is incidental and related to the applicable job functions.
• Uses cleaning fluids and materials, such as washing solutions, scrapers, squeegees, wringer pails and vacuum cleaners.
• Completes forms connected with work assignments according to established procedures.

Aircraft Appearance Agent

Supervisor

• Perform all aspects of airport operations, including ticketing transactions, baggage check-in, issuing boarding passes, and dispatching flights in a safe and timely manner.
• May also be responsible for baggage service functions of filing loss, damage, and pilferage claims.
• Offers efficient and professional customer service and resolves passenger problems as required.
• Coordinates with all departments to ensure operational needs are met, including catering, fueling, and maintenance companies.
• Acts as company representative when assigned.
• Reports to work on a regular and timely basis.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Ramp Services Supervisor

• loading and unloading of cargo (mail, express, baggage, freight, and company material) on and off aircraft;
• the transporting of cargo between terminals and aircraft;
• the ramp transfers of cargo where required;
• the completion of forms and messages related to and necessary for the performance of the designated locations of the functions described.
• the cleaning and servicing of cabin interiors;
• draining lavatories;
• checking, handling, assembling, removing and installing passenger service cabin furnishings and supplies.
• Transporting such furnishings and supplies to and from aircraft.
• Assisting in loading, unloading and racking both filled and empty drums.
• de-icing aircraft, clear aircraft windshields, pushout/two aircraft and related guide man functions; connect/remove ground power and ground start units.
• cleaning the exterior of aircraft with specialized cleaning fluids.
• monitoring security of facility and reporting security breaches, suspicious occurrences, or non-compliance with the site security plan to managers.

Ramp Agent – Part Time

Recruitment

• Serve as the Badging Signatory, acting as the primary liaison with the Airport Authority for scheduling and tracking badging appointments.
• Support TSA-mandated audits, including annual, biannual, and unannounced inspections.
• Ensure completion of all pre-employment requirements (background checks, drug screenings, and I-9 documentation).
• Track and monitor new hire progress to confirm timely completion of all pre-employment activities for a smooth hiring process.
• Initiate and manage virtual job offers for the Express Line of Business.
• Communicate onboarding steps to new hires and act as their primary point of contact throughout the process.
• Coordinate with Recruiting, Operations, and Training teams to prepare hires for day one.
• Provide guidance to new hires on accessing resources for benefits, payroll, and training.

Recruiting Coordinator

• Responsible to greet and assist customers and ensure proper documentation and communication, internally and externally, for import operations.
• Prepare documentation prior to flight arrival or flight departure, review, organize, make copies and distribute accordingly.
• Travel to Airport Operational Area (AOA) to meet flight upon arrival or departure of flight to retrieve or drop off flight documents.
• Notify Broker or Freight Forwarder on the Master Airway Bill (MAWB) of shipment’s arrival at warehouse facility or on hold.
• Provide assistance to customers arriving to retrieve their documents and freight.
• Collect appropriate charges and document method of payment.
• Process “Customs Out” (proof of delivery) for every transaction before the customer’s departure.
• Assist in completion of MAWBS for over-the-counter shipments.
• Confirm all bookings are accepted
• Confirm TSA mandatory screening.
• Confirm Dangerous Goods (DG) have been checked within aircraft limits and Follow specific procedure for DG shipments when received, including when shipment is abandoned by consignee.
• Data capture AWB information into airline system(s).
• Manifest flight based on information received from the warehouse.
• Print flight manifest, cargo pallet message, deadload and NOTOC and deliver to the aircraft.
• Verify post flight inventory with documents on hand.
• File maintenance of all pertinent documents and records.
• Prepare various reports (Irregularity, Weekly Import and/or Export Statistics)
• Answer incoming calls and responds to emails.
• Demonstrate diligence required to maintain security under the Airport Police, TSA and United States

Passenger Service Agent

Manager

• Oversee ramp operations, including aircraft marshaling, baggage handling, and loading/unloading.
• Coordinate with ground crews to ensure safe, on-time aircraft turnaround.
• Monitor GSE (Ground Support Equipment) usage and maintenance.
• Manage irregular operations such as aircraft diversions, mechanical issues, or weather disruptions.
• Act as the primary decision-maker and point of contact during the shift.
• Conduct shift debriefings for operational staff.
• Maintain clear communication between departments and with airline partners.
• Complete operational reports and incident documentation as needed.
• Train, coach, and mentor frontline supervisors and staff.
• Maintain a safe work environment and participate in required safety audits.

Manager on Duty, Ramp Services

• Marshall aircraft upon arrival and departure.
• Load and unload baggage and cargo on and off aircraft.
• Safely drive and operate ground support equipment, including belt loaders and tugs to pick-up and deliver baggage and cargo between the terminal and aircraft.
• Perform ground service functions, such as connecting/removing ground power and ground start units and water service.
• Perform aircraft pushback, wing walking and related guide man functions.
• Maintain a secure work environment.

Ramp Agent

• Ability to drive all cargo handling equipment.
• Retrieve import/deliver export documents to and from aircraft.
• Reports to work on a regular and timely basis.
• Moves cargo up to 70lbs.
• Comply with WFS site security procedures for assigned warehouse and other operations.
• Remain cognizant of WFS staff, security contractors, and visitors’ activities and report security breaches, suspicious occurrences, or non-compliance with the site security plan to managers or via the WFS whistleblower program.

Air Cargo Office Agent

• Responsible for moving air cargo within designated warehouse.
• Load and unload cargo from pallets and containers.
• Build up cargo for outbound flights.
• Break down cargo from import flights.
• Facilitate the loading and unloading of cargo to and from semitrucks.
• May operate basic cargo handling equipment such as forklift, aircraft pallets and pallet jacks.
• Check freight for proper piece count, weight, dimensions and documents as appropriate when accepting or delivering cargo.
• May transport cargo to and from aircraft driving 3,000 lb. vehicle using depth perception to negotiate vehicle with attached carts through congested area.
• Read "off-load" sheets to determine destination of cargo.
• While performing aircraft push-out and/or towing functions, engage in proper specific ground to cockpit communication via hand signals and voice commands, with and without, the assistance of sight or visual aids.
• Ability to understand and react to verbal commands and safety warnings, with and without, assistance of sight or visual aids.

Air Cargo Warehouse Agent

Payroll

• Analyze payroll tax data, perform calculations to ensure that payroll information is reported to federal, state and local agencies accurately via ADP services
• Responsible for supporting tax reconciliation after each payroll cycle, monthly, quarterly & yearend adjustments
• Assist in the preparation and processing of accurate and timely federal, multi-state and multi-jurisdiction withholding tax payments and handle incoming inquiries from employees, Finance teams
• Responsible for supporting W2 reconciliation and W2 corrections and reissues
• Assist in the investigation of payroll tax discrepancies, providing clear directions to resolutions
• Assist in building and maintaining SOP of processes to ensure compliance and best practices
• Document and review payroll tax processing procedures, make recommendations for change.
• Assist with payroll tax audits and other incoming audit requests
• Assist in tax reconciliations and determine liability for accounts, divisions, or business units.
• Maintain knowledge of existing or revised tax codes, laws, or forms.
• Alert and work with VP, HR Administration on delinquent tax issues
• Maintain federal, state and local agency account numbers and access
• Act at team lead to support team and provide direction when neede

Advance Payroll Tax Analyst

• Load and unload aircraft of cargo weighing up to 70 lbs. in and out of aircraft within confined cargo areas.
• Push, pull, and position loaded containers weighing up to 3,200 lbs. on rollers with/to aircraft.
• Drive vehicles with gross weights of 3,000 to 80,000 lbs. in areas congested with aircraft, moving and stationary vehicles and equipment.
• Assist by providing guide function to driver using depth perception in congested areas or speaking to cockpit during push-back procedure.
• Transport cargo to and from aircraft.
• Complete forms and messages necessary for performance of designated functions.
• Confront and question unauthorized personnel in secured areas.

Air Cargo Ramp Agent

• Responsible for cargo warehousing, including receiving, dispatching and staging airfreight, air mail and other cargo at air freight docks and other cargo facilities;
• Operating motorized vehicles as related to the operation;
• Routine cleaning of work areas, ramps, equipment and facilities with or without powered equipment;
• Overseeing and advising on staffing requirements;
• Monitoring the quantity and quality of work performance; directing personnel within assigned functional area;
• Participating in the discipline, coaching, counseling, hiring and termination of subordinates;
• Training subordinates, ensures compliance with Company rules and regulations, Company standards and contractual agreements;
• Ensuring budgetary controls and manning requirements.
• Proactively monitoring the work of assigned employees to ensure that customer satisfaction, safety, security, quality and employee relations meet or exceed standards.
• Maintains and controls all required aspects of the operation in accordance with the corporate security program and TSA legislation.

Cargo Services Supervisor

Clerk

• Loading and unloading of cargo (freight, and company material) on and off aircraft
• Transporting of cargo between terminals and aircraft
• Ramp transfers of cargo where required
• Receiving, delivering, and physical handling of freight and company material
• Completing forms and messages related to necessary functions
• Comply with WFS site security procedures
• Report security breaches or suspicious occurrences