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Air Cargo Manager
Worldwide Flight Services (WFS)Manager-on-Duty responsible for overseeing field service operations at Worldwide Flight Services. Ensure customer satisfaction, safety, and compliance in cargo operations in Chicago, Illinois.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong management and supervisory skills, ensuring compliance with corporate security programs and TSA legislation while maintaining high standards of customer satisfaction and employee relations. Proficient in decision-making and interpersonal communication, with a focus on fair treatment of all stakeholders.
Highest-signal resume keywords
Management ExperienceAirline Pricing ExperienceDecision-Making SkillsInterpersonal SkillsCustomer Satisfaction
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Supervisory ExperienceField Service DutiesCompliance MonitoringAudit RequirementsSecurity Plan Implementation
Soft Skills
Excellent Communication SkillsIndependent JudgmentFair Administration
Tools & Technologies
Personal Computer Software
Industry Keywords
Corporate Security ProgramTSA LegislationEmployee RelationsCustomer FeedbackSite-Specific Security Plan
About the role
Key responsibilities & impact- Directing supervisory personnel within assigned functional area
- Overseeing and advising on staffing requirements
- Monitor/administer discipline/corrective action by or for subordinates
- Ensuring customer satisfaction by daily feedback
- Acting as liaison between first level supervisor and upper management
- Proactively monitors the work of assigned employees to ensure that customer satisfaction, safety, security, quality and employee relations meet or exceed standards
- Maintain and control all required aspects of the operation in accordance with the corporate security program and TSA legislation
- Ensure that the required company audit requirements are undertaken to ensure continuity and compliance at all times
- Read, understand and clarify the implementation of the site-specific security plan and ensure that all WFS staff are issued with a relevant company ID and that they are required to display this identity badge
- Administers practices in a fair and equitable manner, where all employees, customers, vendors and other third parties are treated with respect.
Requirements
What you’ll need- Two to five years previous management/specialist supervisory experience in field service duties
- College degree or equivalent experience
- Airline pricing experience
- Must be able to work weekends (Friday, Saturday and Sunday), holidays and days off.
- Familiarity with personal computer software helpful.
- Independent judgment and decision-making skills required.
- Excellent interpersonal skills, written and oral communication skills.
- Ability to read, write, fluently speak and understand the English language.
Benefits
Comp & perks- Want your pay in advance? Access your pay when you need it through DailyPay app!
- Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
- Need quality medical care? Multiple options for both full and part-time employees!
- Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
- Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
- Want to invest in your future? 401k program offered!
- Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!