Collections Specialist – Accounting
Worldpay
Senior Collections Associate – B2B
Worldpay
full-time
Posted on:
Location Type: Hybrid
Location: Cincinnati • Ohio • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Utilize customer Service skills to effectively manage and resolve delinquent customer accounts through various means
- Monitor the aging of customer receivables and take corrective action
- Resolve customer issues and complaints concerning billing/settlement
- Submit regular reports on the status of unpaid accounts
- Support other accounting positions as the need arises
- Work independently and manage a workload that contains time-sensitive tasks
- Update customer files to ensure data integrity
Requirements
- Demonstrated customer service skills with a minimum of 2 years of call center experience
- High school diploma or GED required
- Business-to-business (B2B) experience desired
- Technical skills including Microsoft Office, Salesforce, Billing/Collections software preferred
- Great verbal and written communication skills
- Intermediate computer navigation and operation skills
- Ability to work independently and in a team environment
- Previous experience in collections is preferred
Benefits
- Hybrid position: Two Days Onsite, Three Days Remote
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicebilling softwarecollections softwareMicrosoft Officedata integrityaccount managementreportingproblem resolutiontime managementcomputer navigation
Soft skills
verbal communicationwritten communicationindependenceteamworkissue resolutionorganizational skillsinterpersonal skillsadaptabilityattention to detailworkload management
Certifications
high school diplomaGED