Collections

• Partner with accounting to resolve potential issues regarding payment application
• Review daily payment files and confirm accuracy of results
• Knowledge of Excel function including but not limited to VLOOKUP, SUMIF, COUNTIF, IF
• Resolve delinquent customer accounts through various means, e.g., skip-tracing, written correspondence, inbound/outbound phone contact (standard/ automated dialer), and making arrangements for payment
• Monitor the aging of customer receivables and takes corrective action to resolve open accounts receivable balances on a timely basis
• Resolve customer issues and complaints concerning billing/settlement
• Submit regular reports on the status of unpaid accounts and any repayment progress
• Support other accounting positions as the need arises
• Work independently and manage a workload that contains time-sensitive tasks, which means you’ll also have to manage and prioritize problems effectively while contributing to overall team goal achievement
• Update customer files to ensure data integrity
• Ensure the processing of payments
• Document all customer payments to the right reports
• Other duties as assigned by the manager

Collections Specialist – Accounting

Collections Manager – Registrar

Senior Collections Associate – B2B

Collections Manager