World Finance

Manager

• Provide onsite management coverage and operational leadership across multiple assigned branches
• Facilitate excellent customer service and set the example in every supported branch
• Lead, mentor, and develop branch team members
• Ensure smooth daily operations and alignment with company goals
• Address customer needs holistically, including matching customers with loan products and assisting with tax services
• Promote World Finance products and services to drive branch growth
• Support and collaborate with team members in each branch overseen
• Maintain compliance with company policies and operational standards
• Build community relationships and identify business growth opportunities
• Foster a positive team environment that encourages engagement, accountability, and continuous improvement
• Travel daily between assigned branches and make bank deposits
• Provide leadership and operational support wherever needed most

Branch Manager

Financial Planning and Analysis

• Drive and close loan sales by taking applications, explaining terms, and asking for the business
• Conduct substantial daily outbound customer outreach for collections, application follow-up, tax services, and new business generation; thrive in a high-volume, phone-intensive environment
• Manage delinquent accounts by securing payments and setting payment arrangements
• Contact approved, pending, and former borrowers to drive loan volume and identify opportunities for additional financial products and services
• Prepare individual tax returns, gather and review required documentation, and assist customers with tax-related questions in compliance with company policies and applicable regulations
• Assist customers in person with loan applications, tax preparation services, payments, account questions, and issue resolution
• Process payments, account updates, tax-related documentation, and document all activity in company systems
• Maintain accurate and compliant records, including timely credit denial letters and required tax documentation
• Handle and balance cash, and complete required bank runs to deliver deposits
• Follow company policies, procedures, and regulatory requirements
• Complete required training and meet performance expectations for sales, collections, tax preparation, and account management

Branch Manager

Financial Services Representative