Director of Customer Service
World Education Services
full-time
Posted on:
Location Type: Remote
Location: New York • United States
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Salary
💰 $165,000 - $180,000 per year
Job Level
About the role
- Own end-to-end customer service performance across all channels
- Establish clear operational standards for service quality
- Analyze current customer experience and develop strategy for improvement
- Lead and manage external customer service vendors
Requirements
- 7+ years of experience in customer service, operations, or customer solutions leadership
- Proven track record leading complex, multi-channel, global customer service operations
- Demonstrated experience managing third-party vendors and outsourced service models
- High comfort with CRM platforms, customer service tooling, reporting, and analytics
Benefits
- Work-Life Harmony: generous time-off policies
- Wellness programs and work environment focused on well-being
- Professional Growth and Development: comprehensive training programs and tuition reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceoperations managementcustomer solutions leadershipmulti-channel operationsvendor managementoutsourced service modelsreportinganalytics
Soft Skills
leadershipstrategic thinkingcommunicationproblem-solving